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LG ThinQ

LG Electronics, Inc. · Lifestyle · United States store
NOT IN TOP 100 HERE
View on App Store ↗ Instagram card Google Play version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.6 of 5
239.7K ratings in this store
Countries it ranks in
0
was 0 on Oct 17, 2026

Revenue

Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
EST. LIFETIME DOWNLOADS
8.4M to 24M
Estimated from ratings count
RATINGS
239.7K
AVG RATING
4.60
PRICE
Free
AGE
10.3y
LAST UPDATE
32d ago
VERSION
5.2.13520
SIZE
713 MB
AGE RATING
4+

Last 30 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 30
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
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Sep 30, 2026not in a grossing chart
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Oct 6, 2026not in a grossing chart
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Oct 15, 2026not in a grossing chart
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Oct 18, 2026not in a grossing chart
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Oct 23, 2026not in a grossing chart
Oct 24, 2026not in a grossing chart
Best rank Sep 25, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
48 reviews / week
  • Trendsteady
  • Recent reviews average1.9 stars
  • Recent 1 and 2 star share75%
From the latest 500 written reviews, covering 73 days. The store only returns this many, so this is the most recent slice.
RELEASE CADENCE
4 updates in 90 days
  • Typical gap between releases19 days
From the last 25 versions listed on the App Store.
RATING BREAKDOWN
239.7K ratings
5★83%
4★8%
3★3%
2★1%
1★6%

What users want

From the latest 500 reviews on the United States App Store, Aug 12, 2026 to Oct 22, 2026: 75% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Worse after an update25%

93 of the 1 and 2 star reviews.

★★★★★ Getting rid of Amazon rules out one email address and for some reason my Gmail says USA other so I can't update an app on my tv???!
★★★★★ Seit dem Update 5.2.13520 kann ich meinen LG B9SLA Fernseher nicht mehr steuern!
★★★★★ Why I need to log into an app on my phone (that doesn't work) to update an app on my television to watch a show is truly unbelievable.
Bugs, things not working18%

68 of the 1 and 2 star reviews.

★★★★★ An error occurred when we tried to process your request.
★★★★★ 3 Professionals failed to correctly tighten the hose.
★★★★★ The app continually drops either my washer or my dryer. It then takes forever to reestablish the connection. Typically, I have to restart my phone. Essentially, I have given up on the app.
Lost data, sync, backup8%

29 of the 1 and 2 star reviews.

★★★★★ I already deleted it several times and connects the same day but later on the day after work or the next day it never wants to turn on from my phone and when I turn on tv it never wants to connect just stays connecting…
★★★★★ Remove parental controls completely from their TVs and their apps. This TV brand is terrible now.
★★★★★ After half dozen attempts and having my account locked out I deleted app!
Crashes and freezes7%

26 of the 1 and 2 star reviews.

★★★★★ It immediately crashes when you try to open it.
★★★★★ The app is frustratingly slow to launch and frequently freezes to the point where I have to force close it and reopen it just to get it working again.
★★★★★ Constantly crashing on iOS 27.0.1 during login .
Login and account problems7%

25 of the 1 and 2 star reviews.

★★★★★ Não está fazendo login quando coloca o país Brasil.
★★★★★ Sign in with Apple no longer works.
★★★★★ Constantly crashing on iOS 27.0.1 during login .
Slow, laggy, battery6%

23 of the 1 and 2 star reviews.

★★★★★ It then takes forever to reestablish the connection.
★★★★★ This app, if it actually connects on the first attempt, a rare occasion, is terribly slow.
★★★★★ The app is frustratingly slow to launch and frequently freezes to the point where I have to force close it and reopen it just to get it working again.
Wrong or poor results6%

21 of the 1 and 2 star reviews.

★★★★★ I have owned several smart TV's and find the LG app to be the most useless and pointless of them all.
★★★★★ Difficult to use and some information such as remote start instructions are just wrong.
★★★★★ It worked well before but is useless now.
No customer support5%

20 of the 1 and 2 star reviews.

★★★★★ Und der LG Support antwortet einfach nicht.
★★★★★ Other than that now that we figured out the problem the washer works perfectly and does a good job, but after having to deal with LG and their servicing it does not matter that they make a decent product I won't be…
★★★★★ Ugh just shows korean signs and contact support…
WHAT THEY ASK FOR
  • Should have start notification also 1★, Oct 18, 2026
  • For example there is no justifiable need to have precise GPS location required to add a washer and dryer. 1★, Oct 14, 2026
  • It's impossible to add an appliance or anything. 1★, Oct 10, 2026
  • I don't need a company or AI telling me when and when I can't turn off options. 1★, Oct 9, 2026
  • “Please allow precise location so we know you're connected to the same WiFi as your tv” huh? 1★, Oct 8, 2026
  • I just both two LG washer and dryer and want to utilize the WiFi features and keeps telling me to close the app constantly when trying to add the devices “failed to load screen” and “1:1 support”. 1★, Sep 26, 2026
  • I love that I can be informed when the wash is done and that I can pause the wash if I need to add something else to the laundry. 5★, Sep 25, 2026
  • The fridge clearly knows the door state — please add a door-closed push notification or show live door status on the device screen. 4★, Sep 25, 2026
WORDS THAT KEEP COMING UP IN BAD REVIEWS
recent update10seit dem9longer works8same wifi8lg tvs8
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use8%

7 of the 4 and 5 star reviews.

★★★★★ Great and easy way to use.
★★★★★ Make easy volume setups Auto display remote floating when paired / when use Make optimization of performance & speed
★★★★★ It's very easy to connect to your devices and it's really convenient.
Useful, it helps6%

5 of the 4 and 5 star reviews.

★★★★★ the app is pretty good and useful.
★★★★★ I have a problem with losing things and one of them is my TV remote, which is probably why I made the best decision while downloading this app. It's very easy to connect to your devices and it's really convenient. It…
★★★★★ This app is so helpful it makes life easier when a problem arises.
Looks great5%

4 of the 4 and 5 star reviews.

★★★★★ My husband for this beautiful high tech machine for our wedding anniversary and I love all of its features highly recommend!
★★★★★ The material means anything fresh and clean.
★★★★★ It's crazy that a washing machine can let me know when the wash is done, how the machine is functioning and draining, and when to run a tub clean cycle!
Fun, addictive4%

3 of the 4 and 5 star reviews.

★★★★★ Ótima escolha E a função de trabalhar com ela remotamente é a melhor
★★★★★ Aplicativo bom, permite as pessoas cegas ter acesso a funções das máquinas ar condicionados e som de bares com muito mais facilidade, mas queria poder ativar a secagem e a pé lavagen pelo aplicativo também na minha LG…
★★★★★ Se conseguirem fazer uma atualização com a função espelhamento de tela vai ser perfeito no mais tudo está dentro da expectativa controle 100% funcional e respondendo de forma imediata parabéns aos desenvolvedores
Accurate, great results2%

2 of the 4 and 5 star reviews.

★★★★★ This works great with an LG smart TV, and the cursor pad works well in streaming apps like Netflix and Prime Video.
★★★★★ Works great the way it's supposed to .

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United States App Store.

★★★★★Oct 22, 2026
Selecting modes on washer

It is ridiculous. When I go into the app I cannot select half of the loads that are preloaded into my favorites.

★★★★★Oct 22, 2026
Most app features don’t work

This app looks flashy and cool, but the reality is that most of the features don’t actually work. It does alert you when your washer and dryer are done, but you really can’t control anything from the app. For example, when you set up a particular wash cycle from the washer itself, the app doesn’t match what’s happening, and vice versa. So it’s great for telling you when your clothes are done, but other than that, it’s just taking up space on your phone (and frustrating you). The washer and dryer themselves are great, which seems to be what a lot of the app reviews are really directed towards, but the app itself is garbage.

★★★★★Oct 22, 2026
You’re TV is spying on you 24/7 even while off

Multiple researchers have proven and published how LG tv sets abuse the built in microphone to wiretap you to then sell to ad agencies. It isn’t just listening for the voice command. Look up GamersNexus exposé on this. LG had a chance to respond to this outrage rationally but instead is choosing to gaslight loyal customers. This app also sucks btw and so does the LG OS

★★★★★Oct 22, 2026
LG Horrific Experience

App doesn’t work well. Can’t go through navigating early to enter service. Both ice makers in French door fridge not functioning after 2 years of use. Will never buy LG again.

★★★★★Oct 22, 2026
Now with Ads

LG improves the app for LG. YOU

★★★★★Oct 21, 2026
No option to give feedback on automatic actions

For some reason my washer downloaded a cycle called Small loads. I didn’t ask it to and I didn’t set my washer to run it. I set my washer to a normal cycle and it detected that the load was light and applied the cycle to washable rugs. The cycle only ran for about 15 minutes and did not properly clean my load. I cannot delete the cycle and I cannot give feedback regarding its inefficiency.

Store screenshots

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App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

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Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title.

product14home9products7information7home appliances6smart6chat6appliances5thinq5energy5product status5access permissions5information product5save4status4access4permissions4iot home3upgrade products3thinq home3smart routines3automatically turn3save energy3smart diagnosis3

What's new in 5.2.13520

We’ve improved the app experience to make using ThinQ easier and more stable.

Released Jul 18, 2016. Current version shipped Sep 22, 2026.

Store description

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution. ■ Discover the convenience of smart home appliances through the Home tab.  - Control your IoT home appliances from anywhere with our app.  - Get personalized recommendations for managing appliances based on usage history. - Find out ways to better make use of the app's features from ""Explore"" ■ Upgrade your products and your living spaces from ThinQ Play. - Download a variety of apps available for use from LG ThinQ On(AI Home Hub) - Use your products more efficiently and with greater ease by introducing new features to products you are currently using. - Upgrade your products based on your lifestyle and personal preferences. ■ Create smart routines to match your needs.  - Automatically turn on the lights and air purifier when it’s time to wake up.  - When you’re on vacation, automatically turn off products to save energy. ■ Monitor your energy consumption data quickly.  - Use Energy Monitoring to compare your power usage with your neighbors’.  - Set energy saving goals and get usage status notifications to help save energy more efficiently. - Receive care services for your products all in one place. ■ Handle everything from troubleshooting to service requests directly from the app.  - Use the Smart Diagnosis function to check your product’s status.  - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered 'Chat with LG' about ThinQ home appliances.  - Our 'Chat with LG' provides answers tailored to your product’s situation and condition. ※ Services and features may vary depending on your product model and your country or region of residence. The following access permissions are necessary for the ThinQ app. All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as ""Siri & Search"", ""Notification"", ""Background App Refresh"", and ""Cellular Data"") [Optional Access Permissions] • Location - To find and connect to nearby Wi-Fi when registering the product. - To set and save the home location in Manage Home - To search for and use information about current locations, such as weather. - To check your current location in the ""Smart Routines"" function. • Camera - To take a profile picture - To share a home or account scanned from a QR code. - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product..(미국 Only) - To use the AI oven Cooking Record feature. - To use in “Chat with LG” when entering the product and serial number information • Photo, Media, File - To use the smartphone's storage when downloading the information of the product to be connected - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product. - To view photo/video on your smartphone on the TV. - To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase - To use in “Chat with LG” when entering the product and serial number information • Media and Apple Music - To view photo/video on your smartphone on the TV. • Microphone - To check product status via Smart Diagnosis - To use in “Chat with LG” when inputting through the microphone in the input window and using STT. • Local Network - To obtain the device connecting Wi-Fi info when adding devices • Bluetooth - To find and connect to nearby Bluetooth devices when adding a product to the app. • HomeKit - To add IoT-based products • Notifications - Notifications are essential for receiving updates on product status, important notices, benefits, and information.

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Prices, ranks and reviews are per country. Revenue above is already worldwide.

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