After updating the app, it claims my LG-XG5Q speaker is no longer supported and I cannot change any light settings or access the equalizer anymore. They literally removed existing functionality.
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
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Measured from the store, not estimated.
From the latest 125 reviews on the United States App Store, Feb 17, 2020 to Aug 14, 2026: 84% are 1 or 2 stars. Open a theme to read what people wrote.
37 of the 1 and 2 star reviews.
★★★★★ I have my speaker rouse for parties but when the app doesn't work I can't change the banner scrolling and cat getting the eq for balancing sound.
★★★★★ Before the update a few months ago, I would have given this 4 or 5 stars - the update made it very difficult to connect the speakers to my IPhone 14 and 16. One speaker takes about 3-4 tries to connect, the other…
★★★★★ They were worked great till I updated Now the app doesn't work on both!!
28 of the 1 and 2 star reviews.
★★★★★ After updating the app, it claims my LG-XG5Q speaker is no longer supported and I cannot change any light settings or access the equalizer anymore. They literally removed existing functionality.
★★★★★ Before the “update” it worked fine.
★★★★★ Do not do the speaker update thru the app.
13 of the 1 and 2 star reviews.
★★★★★ After updating the app, it claims my LG-XG5Q speaker is no longer supported and I cannot change any light settings or access the equalizer anymore. They literally removed existing functionality.
★★★★★ There is an issue with LG-PL5(FA) This device is not supported this app. OK
★★★★★ But no support for the XBoom P5.
12 of the 1 and 2 star reviews.
★★★★★ App tells me to use the lg thinq app
★★★★★ This means all those features above are completely locked away and my speaker was set to a low master volume in the app meaning it is essentially useless as I can no longer adjust that volume, or any of the above…
★★★★★ LG you guys need to fix these bugs or improve this app after the update the app has become useless
5 of the 1 and 2 star reviews.
★★★★★ I have my speaker rouse for parties but when the app doesn't work I can't change the banner scrolling and cat getting the eq for balancing sound.
★★★★★ I can't even change my settings on my XL7 fix it please
★★★★★ 2nd red flag: easily links to my iPhone 15 pro but lacks some advertised features & functionality…which is 3rd red flag when it sinks to iPod but no sound!
4 of the 1 and 2 star reviews.
★★★★★ Waste of time and waste of money.
★★★★★ It is a white elephant in my living room. Can't connect to it following their instructions to the dot.
★★★★★ How can you sell such an amazing speaker but can't fix an app, it's been over a year and i still can't connect my iPhone to the speaker using this app, how am i supposed to update my speakers software if i can't…
4 of the 1 and 2 star reviews.
★★★★★ Does not allow you to sync your music from other media players.
★★★★★ Us Apple users lose a ton of features because LG fails to update the app.
★★★★★ After updating the app & the speakers the app no longer has the party link feature & some other features have disappeared from the app also.
3 of the 1 and 2 star reviews.
★★★★★ Well the app never fully worked properly again it got me to the main screen, and when I click anything it just shows its loading.
★★★★★ Downloaded the app and went to connect it recognized my XL7s showed up and showed the device and battery level and I updated the speaker and now it won't recognize it which is irritating.
★★★★★ I can't tune the EQ, edit the light settings, or see the battery percentage without it.
Nothing stands out.
2 of the 4 and 5 star reviews.
★★★★★ Bought the LG 4590 700 watt home stereo system and just downloaded the XBOOM free app.
★★★★★ Got a PL5 for free with a CX and this app works just fine for everything that it promises to do.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
After updating the app, it claims my LG-XG5Q speaker is no longer supported and I cannot change any light settings or access the equalizer anymore. They literally removed existing functionality.
i hate that u can’t use the app for all of your LG stuff
I bought a speaker for almost $1000 and it won’t even work with the app and it’s an ex boom speaker and the manual told me to download this app but it don’t work. It says my speaker is non-compatible.
I’m not happy purchased 2 speakers because they link together and the app is trash on any Apple product, works on android but not Apple
There is an issue with LG-PL5(FA) This device is not supported this app. OK
Apparently LG thinks the App is more stable if the take away the features that wee working perfectly. I wish I could roll back to the previous version that worked with iOS. I can no longer play my jLG-XG2T speakers in stereo party link mode. Fail!!! How difficult is for LG to offer the version of this app that works with my LG-XG2T speakers? I can’t connect with 2 speakers in party mode for stereo audio!! Before the “update” it worked fine. Now the only option is stereo sound thru one speaker? Terrible app from a company that has plenty of experience and resources to make the app compatible. Did Android developers decide Apple iOS users don’t matter?
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Released Jan 27, 2020. Current version shipped Oct 21, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.