rubbish can't log in on app
Estimated from the grossing charts of Oct 24, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States Google Play, Aug 30, 2026 to Oct 23, 2026: 86% are 1 or 2 stars. Open a theme to read what people wrote.
163 of the 1 and 2 star reviews.
★★★★★ rubbish can't log in on app
★★★★★ I've just downloaded the app but am failing to log in, each time I try there's either a bad request or system error???
★★★★★ can't access my account on the app
64 of the 1 and 2 star reviews.
★★★★★ app doesnt let u connect w hub it always fails
★★★★★ the app does not work, you try to log on by putting in your details and it refreshes and sends you right back to the log on page.
★★★★★ Clearly this version of the app is broken; needs fixing ASAP.
43 of the 1 and 2 star reviews.
★★★★★ Rubbish absolutely useless Suddenly the app refuses to pair with my router, nothing has changed in my equipment or settings.
★★★★★ What is the point of making absolutely useless comments on customers feedback!!!!!!!!!!
★★★★★ Horrendously useless app.
28 of the 1 and 2 star reviews.
★★★★★ I have been phoning for the past week being left on hold time and time again put through to different people and again cut off befor anyone dealing with my cancellation 😞 I'm very disappointed and having to deal with…
★★★★★ I have just opened up my bill and find that I have once again been charged for Netflix standard, when I signed up to E E.
★★★★★ Very expensive, poor coverage, no help at all
28 of the 1 and 2 star reviews.
★★★★★ Tried to update app as requested, Google play just hung with no update
★★★★★ Cannot update my payment details to register a new card.
★★★★★ Whatever you've done to the latest version of the app has rendered it completely useless.
24 of the 1 and 2 star reviews.
★★★★★ When in the store the app opens separate websites instead of loading it on the app, seems like a pretty lazy design solution and is more annoying as I need to log back in when on the website.
★★★★★ Absolutely rubbish, slow, glitchy and the worst possible advert for your business
★★★★★ app not loading, what a jok?
22 of the 1 and 2 star reviews.
★★★★★ I reinstalled and now it is stuck on connect to hub..
★★★★★ I tried to save my card details to top up money and it just crashes and to top up credit on the website doesn't work either.
★★★★★ When I try to use the app on my android phone and I need to navigate to my email app to get the code for authentication, it crashes out of the app.
18 of the 1 and 2 star reviews.
★★★★★ Offers you a phone contact but does not let you tell them what you need to find out.
★★★★★ That this service was included in my monthly subscriptions, I had a long conversation regarding this payment with your customer service agent who told me that he would sort this out and it was, I now have to get this…
★★★★★ EE help and support directs you to app saying you can.
Nothing stands out.
6 of the 4 and 5 star reviews.
★★★★★ The new version App is so user friendly and easy to understand
★★★★★ Great Internet connection always fast and app is so easy to use 👍🏻👍🏻
★★★★★ Easy to use and I like the fact we can gift data to each other as a family
5 of the 4 and 5 star reviews.
★★★★★ Quick.fix a rodent chewed through a cable was very unfortunate but frustrating
★★★★★ Great Internet connection always fast and app is so easy to use 👍🏻👍🏻
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States Google Play.
rubbish can't log in on app
usually decent but out of the country rubbish
easy to use and sort out
I'm leaving EE due to this app. Don't bother giving me a telephone number
When in the store the app opens separate websites instead of loading it on the app, seems like a pretty lazy design solution and is more annoying as I need to log back in when on the website. Makes the app pointless if looking to upgrade your plan or buy a new phone.
app doesnt let u connect w hub it always fails
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Prices, ranks and reviews are per country. Revenue above is already worldwide.