I am unable to log in
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the Brazil Google Play, Aug 29, 2026 to Oct 22, 2026: 87% are 1 or 2 stars. Open a theme to read what people wrote.
166 of the 1 and 2 star reviews.
★★★★★ I've just downloaded the app but am failing to log in, each time I try there's either a bad request or system error???
★★★★★ can't access my account on the app
★★★★★ Just goes in a loop and back to log in page.
65 of the 1 and 2 star reviews.
★★★★★ the app does not work, you try to log on by putting in your details and it refreshes and sends you right back to the log on page.
★★★★★ Clearly this version of the app is broken; needs fixing ASAP.
★★★★★ Doesn't work half the time.
44 of the 1 and 2 star reviews.
★★★★★ Rubbish absolutely useless Suddenly the app refuses to pair with my router, nothing has changed in my equipment or settings.
★★★★★ What is the point of making absolutely useless comments on customers feedback!!!!!!!!!!
★★★★★ Horrendously useless app.
28 of the 1 and 2 star reviews.
★★★★★ I have just opened up my bill and find that I have once again been charged for Netflix standard, when I signed up to E E.
★★★★★ Very expensive, poor coverage, no help at all
★★★★★ Maybe spend less money on Hollywood celebrities for ads and a bit more on actual customer experiences.
28 of the 1 and 2 star reviews.
★★★★★ Tried to update app as requested, Google play just hung with no update
★★★★★ Cannot update my payment details to register a new card.
★★★★★ Whatever you've done to the latest version of the app has rendered it completely useless.
23 of the 1 and 2 star reviews.
★★★★★ Absolutely rubbish, slow, glitchy and the worst possible advert for your business
★★★★★ app not loading, what a jok?
★★★★★ It's great that parental controls are free, but most of the time the app fails to load the groups I've made for kids devices and if I do get there, it's after it's stuck loading for a while.
22 of the 1 and 2 star reviews.
★★★★★ I reinstalled and now it is stuck on connect to hub..
★★★★★ I tried to save my card details to top up money and it just crashes and to top up credit on the website doesn't work either.
★★★★★ When I try to use the app on my android phone and I need to navigate to my email app to get the code for authentication, it crashes out of the app.
18 of the 1 and 2 star reviews.
★★★★★ Offers you a phone contact but does not let you tell them what you need to find out.
★★★★★ That this service was included in my monthly subscriptions, I had a long conversation regarding this payment with your customer service agent who told me that he would sort this out and it was, I now have to get this…
★★★★★ EE help and support directs you to app saying you can.
Nothing stands out.
5 of the 4 and 5 star reviews.
★★★★★ The new version App is so user friendly and easy to understand
★★★★★ Great Internet connection always fast and app is so easy to use 👍🏻👍🏻
★★★★★ Easy to use and I like the fact we can gift data to each other as a family
5 of the 4 and 5 star reviews.
★★★★★ Quick.fix a rodent chewed through a cable was very unfortunate but frustrating
★★★★★ Great Internet connection always fast and app is so easy to use 👍🏻👍🏻
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Brazil Google Play.
I am unable to log in
New Samsung A17 from EE shop. Two EE shops unable to download App for me. New to this technology so unable to access bill etc. What next. Nit impressed so far. Please send paper copy of bills so I can check meanwhile. Susan Ely
Really bad
layout of App not good
the app does not work, you try to log on by putting in your details and it refreshes and sends you right back to the log on page. Extremely aggitating.
always great!!
Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.
Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here. Shown for the App Store version (EE: Mobile, broadband & tech).
Where this app is buying and earning its users. Each link opens pre filtered.
Most repeated terms in the listing. Highlighted ones also appear in the title or short description.
Prices, ranks and reviews are per country. Revenue above is already worldwide.