the price is good
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States Google Play, Jan 20, 2026 to Oct 21, 2026: 59% are 1 or 2 stars. Open a theme to read what people wrote.
137 of the 1 and 2 star reviews.
★★★★★ They just keep cancelling all the time.
★★★★★ i missed the last subway train so I ordered a hopp and it took for ever for a driver to confirm and when they did confirm they just cancelled.
★★★★★ Two drivers cancelled on us minutes before they reached.
35 of the 1 and 2 star reviews.
★★★★★ worst for customer service issues.
★★★★★ I only got a refund because I went through support, if I hadn't, Hopp would have gladly kept my money.
★★★★★ When I contacted support, they couldn't explain why the route was taken and closed my case based on a time limit instead of properly investigating the charge.
17 of the 1 and 2 star reviews.
★★★★★ Hopp customer service useless on the issue, they won't discipline such drivers.
★★★★★ This morning 505 pm need a hoop for work there was no one the app is saying payment were inaccurate, very frustrated had to get lyft why...........
★★★★★ Locations are super inaccurate.
12 of the 1 and 2 star reviews.
★★★★★ Because in the end I had to call an Uber anyway and Hopp made me lose precious time anyway.
★★★★★ I finally gave up and deleted the app.
★★★★★ driver was 1 minute away then his car disappeared.
8 of the 1 and 2 star reviews.
★★★★★ GPS location doesn't work
★★★★★ the app thinks I am in a different country and to download Bolt app, yet Bolt does not work in Iceland
★★★★★ Payment gets failed after waiting for 10 minutes for the ride 🥲
6 of the 1 and 2 star reviews.
★★★★★ Beware, this app developers make it impossible to delete an account.
★★★★★ you cant use it without a full background check practically and the link to verify yourself doesn't even work
★★★★★ you collected money from my account without my knowledge and reasons for collecting an extra 10 dollars was not explained.
6 of the 1 and 2 star reviews.
★★★★★ takes forever for drivers to accept
★★★★★ The app takes forever to find drivers, and then they cancel repeatedly.
★★★★★ Takes forever to order a ride.
3 of the 1 and 2 star reviews.
★★★★★ When I contacted support, they couldn't explain why the route was taken and closed my case based on a time limit instead of properly investigating the charge.
★★★★★ It's a shame because one very nice driver told me Hopp pays their drivers more fairly, but it's not worth the constant holds on my credit card when I don't ever even get picked up.
★★★★★ I'll be disputing this with my credit card company.
16 of the 4 and 5 star reviews.
★★★★★ fast service and a gentleman driver.
★★★★★ so far its great im a new user and it seems smooth.
★★★★★ It's fast and easy, thank you!
10 of the 4 and 5 star reviews.
★★★★★ Affordable and cheapest pricing rates.
★★★★★ Best offers and affordable
★★★★★ I enjoyed every ride at an affordable price.
8 of the 4 and 5 star reviews.
★★★★★ driver really friendly, clean car
★★★★★ very clean, polite and prompt.
★★★★★ Very friendly driver.Clean car.Good driving.
5 of the 4 and 5 star reviews.
★★★★★ very friendly and helpful
★★★★★ He was very helpful, kind, and made the whole experience smooth and comfortable.
★★★★★ very very helpful and an amazing person!
4 of the 4 and 5 star reviews.
★★★★★ It's really simple to use and does what it's supposed to.
★★★★★ It's fast and easy, thank you!
★★★★★ hard to find the driver's sometimes the app is easy to use
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States Google Play.
the price is good
good driver 👏 👍
really bad experience
worst app one can use
worst for customer service issues. if your running late never use
Apparently pays drivers more, so that's great
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Prices, ranks and reviews are per country. Revenue above is already worldwide.