Worst customer support I've seen. My order didn't arrive, they lie to me that they called me and sent emails about it, but there were none. Better off eating rocks than using this terrible bunch.
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the India Google Play, Jan 15, 2026 to Oct 23, 2026: 73% are 1 or 2 stars. Open a theme to read what people wrote.
124 of the 1 and 2 star reviews.
★★★★★ Worst customer support I've seen.
★★★★★ It happens I suppose, despite my instructions in the app, but then the customer service refused to refund me.
★★★★★ Tracking was not showing anything and there was no customer service to call for a quick rwsolution and getting my money back.
80 of the 1 and 2 star reviews.
★★★★★ It happens I suppose, despite my instructions in the app, but then the customer service refused to refund me.
★★★★★ Have had orders cancelled twice for no reason and now also a 40 EUR order was showing as delivered and I did not receive any food.
★★★★★ I received a completely wrong €15 item, and the AI chatbot instructed me to request a refund.
47 of the 1 and 2 star reviews.
★★★★★ Last delivery, the driver went to the wrong door and returned the order to the restaurant.
★★★★★ I received a completely wrong €15 item, and the AI chatbot instructed me to request a refund.
★★★★★ order never arrived, AI assistant utterly useless, don't recommend anyone using this app.
19 of the 1 and 2 star reviews.
★★★★★ Then they refused to partially refund my second order for the missing items because I got a refund on my first order that wasn't even delivered.
★★★★★ Half the menu is missing.
★★★★★ No way to cancel no way to do anything over Lieferando, just chat with a useless chatbot.
18 of the 1 and 2 star reviews.
★★★★★ lieferando osterreich, so recently the app implemented a verification code, to protect consumers from getting their order stolen.
★★★★★ can't login with my email, an error occurred.
★★★★★ Wozu spammt ihr meine Mailbox mit Coupon Codes zu nur um mir in der App zu sagen dass der Coupon nicht für meinen Account verfügbar ist?
16 of the 1 and 2 star reviews.
★★★★★ They've lost me as a customer.
★★★★★ zero customer service 1* is to high for this app avoid if you can or you will lose money.
★★★★★ Enjoy your 20 euros out of my pocket, you just lost a long term customer
11 of the 1 and 2 star reviews.
★★★★★ can't login with my email, an error occurred.
★★★★★ Update : Now get a push notification to use a discount code that doesn't work and the AI customer service cannot respond.
★★★★★ Unfortunately not working with the secure OS GrapheneOS.
6 of the 1 and 2 star reviews.
★★★★★ lies about ads and promotional codes, app resetting and order doesn't get through.
★★★★★ What is the point of spamming with all these nonsense ads?
★★★★★ disabling advertisement push notifications doesn't actually disable them (pretty sure that's actually illegal) absolutely horrid app that bots it's reviews on Google play plain as day.
10 of the 4 and 5 star reviews.
★★★★★ really nice people and fast.
★★★★★ Excellent, fast and helpful service
★★★★★ Fast lifer and good Pizza Always
6 of the 4 and 5 star reviews.
★★★★★ Amazing food , amazing app and it's so easy to use , I'm from Greece and I came for holidays to Germany and this is the best app to order from.
★★★★★ easy to use and with vouchers it is cheap
★★★★★ easy payment option thru cards (most important, if u r an outsider)
3 of the 4 and 5 star reviews.
★★★★★ easy to use and with vouchers it is cheap
★★★★★ nice Delivery Service, good Price, best Quality
★★★★★ Excellent option to order something while you are spending your free time with your friends or family.
2 of the 4 and 5 star reviews.
★★★★★ Works as promised and it has a simple design
★★★★★ UI doesn't look as refined as on ios
2 of the 4 and 5 star reviews.
★★★★★ It would be great if the In-App functions would have directly allowed to contact support with the issue in a proper and more forward way as it was a bit of a stressful chaos.
★★★★★ It has a nice variety of restaurants that support this application.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, India Google Play.
Worst customer support I've seen. My order didn't arrive, they lie to me that they called me and sent emails about it, but there were none. Better off eating rocks than using this terrible bunch.
have consistently used this app for over a year. Always delivered to the same place where I work without issues. Last delivery, the driver went to the wrong door and returned the order to the restaurant. It happens I suppose, despite my instructions in the app, but then the customer service refused to refund me. Good thing there's other services. They've lost me as a customer.
Ist jetzt voller KI generiertem Müll.
Ki bilder gehen gar nicht, ekelhaft
Bestellungen kommen sehr oft nicht an aber werden als geliefert angezeigt, Fahrer sind nicht kontaktierbar, Restaurants wälzen jegliche Verantwortung auf Lieferando selber ab, wo allerdings nie jemand erreichbar ist. Der Chatbot ist der letzte Müll und antwortet nur mit standartisierten Antworten, die nicht weiterhelfen. Die Kundenhotline weist einen nur auf den nutzlosen Bot hin. 0 Sterne wenn ich könnte. Edit: Die KI generierten Bilder von Essen sind absolut unappetitlich und ekelerregend.
Have had orders cancelled twice for no reason and now also a 40 EUR order was showing as delivered and I did not receive any food. Tracking was not showing anything and there was no customer service to call for a quick rwsolution and getting my money back. Instead there is an automated chatbot that forwards a complaint and then god knows how long I will have to wait until I will get my money back even. Super disappointed.
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