WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working19%
77 of the 1 and 2 star reviews.
★★★★★ the platform is very buggy and unwelcome, extremely hard to navigate and sometimes you have to restart from the begging simply because the site decided to kick you out.
★★★★★ Despite paying €28 for seat reservations, the system only returned the error “Oops, something went wrong.” I tried multiple times, including during a taxi ride to the airport, because I did not want to pay an…
★★★★★ The “real” support agent sounded like an AI and was just as helpful; they even sent me a broken 404 link.
Price and subscription8%
31 of the 1 and 2 star reviews.
★★★★★ CAN YOU GIVE ME SOME MONEY BACK PLEASE😀
★★★★★ money taken, seats not allocated.
★★★★★ I have been using the backpack for almost 2years and flew with number of airlines including Ryanair, for this guy that works for Ryanair to say that I have to pay €60 if I wanna take my bag is an absolute rip off, to…
Wrong or poor results6%
24 of the 1 and 2 star reviews.
★★★★★ A memorable experience, but unfortunately for all the wrong reasons.
★★★★★ For the sake of marketing team which forces everyone to use this useless app, it deserves exactly 1 star.
★★★★★ I was forced to download yet another useless app.
Login and account problems4%
17 of the 1 and 2 star reviews.
★★★★★ Ended up having to log in on the website.
★★★★★ 2 stars instead of 1 because at least you can retrieve boarding pass as a guest without yet another useless account sign up.
★★★★★ on app I press login with PayPal.
Worse after an update4%
17 of the 1 and 2 star reviews.
★★★★★ Feel like it needs to be updated every second day.
★★★★★ All the time when I am queuing up at the airport the app demands to update, no other option.
★★★★★ After the recent update i cant pay for the selected ticket.
No customer support4%
15 of the 1 and 2 star reviews.
★★★★★ Their customer service was also unhelpful.
★★★★★ I was not able to check in, no support is available.
★★★★★ Customer support is not helpful and just stating airport check-in is 55 EUR 👎
Crashes and freezes2%
9 of the 1 and 2 star reviews.
★★★★★ Surprises me that ryanair has an app that works much better than Lufthansa's app, all ryanair's disadvantages aside edit: updates are way too frequent, only having digital boarding passes isn't great as last time I had…
★★★★★ The error shows up and freezes the entire app.
★★★★★ worst airline ever 4 times i put my details this morning to buy a ticket to Italy and the app just freezes up ,irish rubish
Too many ads2%
9 of the 1 and 2 star reviews.
★★★★★ Terrible app full of ads, being forced to use it to checkin and see a qr code makes me sick,
★★★★★ Only displaying ads works properly.
★★★★★ this app should be made illigal it uses resources of your phone to deliver ads and force you to buy stuff from the worst airline company.
