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GOOGLE PLAY

Royal Mail

Royal Mail Group · Lifestyle · United States store
NOT IN TOP 100 HERE
View on Google Play ↗ Instagram card
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
3.8 of 5
89.7K ratings in this store
Countries it ranks in
0
was 0 on Oct 15, 2026

Revenue

Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in a grossing chart in any country we track, so there is no rank to estimate from. Most unranked apps earn far less than charted ones, often close to nothing.
LIFETIME INSTALLS (GOOGLE)
7.1M
Worldwide, reported by Google
RATINGS
89.7K
AVG RATING
3.85
PRICE
Free
IN APP PURCHASES
No
CONTAINS ADS
No
LAST UPDATE
25d ago
RELEASED
n/a
CONTENT RATING
Everyone

Last 29 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 29
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · GOOGLE PLAY ONLY EST
Show daily values
Sep 24, 2026not in a grossing chart
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Best rank Sep 24, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
66 reviews / week
  • Trendsteady
  • Recent reviews average1.3 stars
  • Recent 1 and 2 star share92%
From the latest 500 written reviews, covering 53 days. The store only returns this many, so this is the most recent slice.
RATING BREAKDOWN
89.7K ratings
5★54%
4★23%
3★0%
2★0%
1★23%

What users want

From the latest 500 reviews on the United States Google Play, Aug 30, 2026 to Oct 21, 2026: 92% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Login and account problems34%

158 of the 1 and 2 star reviews.

★★★★★ doesn't log me in the dreadful app comes up with an error message even after the password reset, email address is changed and restarted the phone, cleared out cookies and cache, what else should I be doing?
★★★★★ but on top of that their system is so broken i can't even book the redelivery, because it won't recognise my login details (which the website DOES recognise), and for some reason you have to be logged in (data…
★★★★★ mandatory account required to change parcel delivery day.
Bugs, things not working26%

121 of the 1 and 2 star reviews.

★★★★★ doesn't log me in the dreadful app comes up with an error message even after the password reset, email address is changed and restarted the phone, cleared out cookies and cache, what else should I be doing?
★★★★★ Royal Mail's bid to be worse than Evri The website is broken and requires Chrome.
★★★★★ but on top of that their system is so broken i can't even book the redelivery, because it won't recognise my login details (which the website DOES recognise), and for some reason you have to be logged in (data…
Wrong or poor results21%

98 of the 1 and 2 star reviews.

★★★★★ Trying to use this app is horrible, just keeps ending up back at the start Useless.
★★★★★ The guys on the ground I could never fault but this App needs some serious attention as it's completely useless.
★★★★★ The app is completely useless because the Royal mail service is extremely bad.
Worse after an update6%

26 of the 1 and 2 star reviews.

★★★★★ after confirmation emai my parcel was successfully redirected, the driver still delivered to my house, or updated no able to access location.
★★★★★ The latest tracking number I was provided says it won't likely update for three days, it's a 48 hour service, so poor.
★★★★★ I was hoping it would be better after the update but now it's forgotten by details and won't even send me a reset password link when I try.
No customer support3%

16 of the 1 and 2 star reviews.

★★★★★ To make matters worse, I am unable to update my safe place settings or contact support through the app.
★★★★★ Still no support after several days.
★★★★★ get in contact just sends you to another page and shows different situations instead of an email.
Missing features3%

16 of the 1 and 2 star reviews.

★★★★★ I cant change the delivery address to the shop over the road on the app.
★★★★★ I changed the delivery location, i got a confirmation email but they keep delivering to the same location, and there is no option to change anything.
★★★★★ No option available to set delivery preferences on upcoming deliveries or instructions not followed when they are occasionally able to be set.
Lost data, sync, backup3%

12 of the 1 and 2 star reviews.

★★★★★ royal mail lost my 3 parcel
★★★★★ requiring information only the sender has) to report a lost parcel.
★★★★★ Have just lost two hours of my life trying to get this to work without success
Crashes and freezes2%

8 of the 1 and 2 star reviews.

★★★★★ pages not loading properly, postcodes not recognised, tracking not available and as always, no help is available...
★★★★★ App always crashes and logs me out.
★★★★★ Having to constantly re-login as the App seems to crash/grey-out and I need to force-close.
WHAT THEY ASK FOR
  • I was hoping it would be better after the update but now it's forgotten by details and won't even send me a reset password link when I try. 2★, Oct 19, 2026
  • I should need another app clogging up my phone to redirect a parcel. 1★, Oct 16, 2026
  • if you want dogs keeping away then you need a tracking system so people can see where the postie is like Amazon use. 1★, Oct 14, 2026
  • I don't know how many parcels you think I'm ordering to need to have an app on my phone at all times. 1★, Oct 10, 2026
  • We really need an option where we can write a complaint,. 1★, Oct 10, 2026
  • we'll now thry have an app to add an extra layer of hassle! 1★, Oct 3, 2026
  • please make usable if we must use this 1★, Oct 3, 2026
  • great app, however dont like the fact that theres no option for me to report a missing or delayed parcel, i think for a delivery app that should be a feature it should have 4★, Sep 30, 2026
WORDS THAT KEEP COMING UP IN BAD REVIEWS

Nothing stands out.

WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use18%

4 of the 4 and 5 star reviews.

★★★★★ however royal mail makes if easy to buy prepaid labels and the app works well with our local parcel box.
★★★★★ The App is working well for me and is very easy to use and track parcels.
Accurate, great results9%

2 of the 4 and 5 star reviews.

★★★★★ however royal mail makes if easy to buy prepaid labels and the app works well with our local parcel box.
★★★★★ this app works well, I've sent and tracked parcels with it.

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United States Google Play.

★★★★★Oct 21, 2026

Redirect parcel to local post office don't work. I redirect few parcels to my local post office and never worked. after confirmation emai my parcel was successfully redirected, the driver still delivered to my house, or updated no able to access location. Royal mail worst than every now.

★★★★★Oct 21, 2026

doesn't log me in the dreadful app comes up with an error message even after the password reset, email address is changed and restarted the phone, cleared out cookies and cache, what else should I be doing? surely that's enough at my end, I was just trying to track a delivery but can't even do that with the correct tracking number! app of no use, that's all, a simple task failed me with this app not impressed

★★★★★Oct 21, 2026

package was attempted to be delivered according to message. there was no attempt as I had not left home nor was there any card posted.

★★★★★Oct 21, 2026

Royal Mail's bid to be worse than Evri The website is broken and requires Chrome. Even then you have to download this to book a redelivery. The app wants lots of permissions and keeps asking for cookies. Even then I couldn't get the parcel delivered to my local Post Office. It's really sad how low they've sunk.

★★★★★Oct 21, 2026

24 hours postage is a joke more like 240 . the app works fine though lol

★★★★★Oct 21, 2026

beyond belief it appears that the office shuts down early afternoon AND no card left for non delivery, notice was was sent by an email which you cannot reply to as they said they cannot find the address despite having mail and parcels delivered for the past 41 years. Can it possibly et worse?

Store screenshots

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Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title or short description.

parcel7royal mail6delivery6item5address5royal4mail4office4book4track item3delivery office3post office3book redelivery3click drop3postage3print3drop3pay3track2simply2enter2tracking2send2easily2

What's new in 18.5.3

In this release, we’ve focused on improving stability and platform compatibility.

Store description

Track an Item: • Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery. Send an Item: • Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free. Book a Collection: • Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us. Services Near You: • We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours. Book a Redelivery: • Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day! Change Your Delivery Options to Suit You: • You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent. Set up a Redirection •Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands. Many More Great Features: • Find the size and format of your parcel using our Augmented Reality Parcel Sizer; • See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to; • Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes; • Save items you are tracking and add an alias name making them easier to identify; • Save postage receipts – simply take a photo of your receipt and store it to the app; • Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App • Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks. • Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login. • Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

See this store page in another country

Prices, ranks and reviews are per country. Revenue above is already worldwide.