WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Price and subscription45%
97 of the 1 and 2 star reviews.
★★★★★ then I tried to contact you regarding your subscription pricing.
★★★★★ I have been charging my device for about 14 hours at this point using the cord that came with it and a correct voltage outlet and box based on the user manual and the device and its been sitting at 34% the entire time.
★★★★★ I first installed one doorbell to test it out and paid for the annual subscription; I had to reconfigure it every single day because the settings kept getting wiped.
Login and account problems8%
17 of the 1 and 2 star reviews.
★★★★★ Cannot get back into my account.
★★★★★ doesn't remember passwords and signs you out after a 2 to 3 day period if I need access to my camera I want it to instant not to fumbel through a log in
★★★★★ very disappointed paid for a yearly subscription but it just kept telling me to sign in to my app done all that and it still don't work now cancelled my subscription and gone to sky update it's now saying it's not…
Bugs, things not working7%
16 of the 1 and 2 star reviews.
★★★★★ the camera lags and stopped working shortly after I set it up.
★★★★★ I connected my camera and for a week it worked than it stopped working amd wont connect to the wifi
★★★★★ your app doesn't work at all !!
No customer support7%
15 of the 1 and 2 star reviews.
★★★★★ Second, I tried several times to contact you with no answer over 2 to 4 months!
★★★★★ Customer service hasn't resolved anything for me.
★★★★★ there was no help with customer service or trouble shooting the issues.
Slow, laggy, battery4%
8 of the 1 and 2 star reviews.
★★★★★ the camera lags and stopped working shortly after I set it up.
★★★★★ The cameras suck and the connection lags during live view if it's under 85%
★★★★★ lil did i know it lags and doesn't take proper real-time photos,SO MANY PIXELS.
Wrong or poor results3%
6 of the 1 and 2 star reviews.
★★★★★ A total waste of money because by the time you notice something's wrong, it's too late to cancel the subscription or get a refund.
★★★★★ Worst Useless camera No inside chime requires to pay subscription please!
★★★★★ This thing is almost useless without premium.
Worse after an update3%
6 of the 1 and 2 star reviews.
★★★★★ After refreshing the app i domt know how many times it finally updated to 64% about 3 hours ago and hasnt moved since.
★★★★★ ACTING TERRIBLE NOW...still acting funky even after the update...STILL WON'T LET ME PAN IN & OUT.
★★★★★ very disappointed paid for a yearly subscription but it just kept telling me to sign in to my app done all that and it still don't work now cancelled my subscription and gone to sky update it's now saying it's not…
Lost data, sync, backup2%
5 of the 1 and 2 star reviews.
★★★★★ The sync between the app and device is awful!
★★★★★ very disappointed paid for a yearly subscription but it just kept telling me to sign in to my app done all that and it still don't work now cancelled my subscription and gone to sky update it's now saying it's not…
★★★★★ The alerts are really slow, once I get the alert of motion detected and try to hurry and look the person is already gone.