I had missing soda with no communication 😔
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the France Google Play, Jul 1, 2026 to Oct 21, 2026: 70% are 1 or 2 stars. Open a theme to read what people wrote.
96 of the 1 and 2 star reviews.
★★★★★ I make complaints for years, and get insulted by Malta Customer Care Then I complain to BOLT EU, Who passes the complaint back to non functional Malta Customer service no solution but gimmicks still repeated.
★★★★★ When I contacted customer support to resolve this issue, they unhelpfully told me that I have to wait up to 13 days just to get my own money back into my bank account.
★★★★★ Contacted support (initially AI, eventually a real person) who blatantly lied that the delivery has been delayed due to "pean hours in the restaurant" and closed the support case, advising me to open a new one if the…
75 of the 1 and 2 star reviews.
★★★★★ My last two orders were rejected, yet the money was charged and remains on HOLD in my account!
★★★★★ My order was not delivered and I was only given a 50% refund.
★★★★★ Food delayed by an hour, arrives completely cold, try to complain, an AI response just says we cannot refund you.
24 of the 1 and 2 star reviews.
★★★★★ On the bill, they charged me the full amount without asking, the order had wrong (more expensive) items and after chatting with customer service (maybe I drew the short stick with the operator), they gave me in app…
★★★★★ App couldn't find a courier, support is just the bot telling me over and over how nothing is wrong with that.
★★★★★ My entire order was wrong, so I contacted customer support hoping they could help resolve the issue.
21 of the 1 and 2 star reviews.
★★★★★ I had missing soda with no communication 😔
★★★★★ Placed an order, half the items were missing.
★★★★★ and there was no option to cancel it.
18 of the 1 and 2 star reviews.
★★★★★ app not Working and contact între suport Works only from the app...
★★★★★ doesn't work in my region yet can download it 😕 edit ...no, I didn't even get that far because the moment I downloaded it or said not available.
★★★★★ I receive my order with broken and damaged items, cat sand and egg all over everything, (which is obviously a serious health risk, especially for the food), I take pictures of several items covered in egg and sand, and…
14 of the 1 and 2 star reviews.
★★★★★ My last two orders were rejected, yet the money was charged and remains on HOLD in my account!
★★★★★ I downloaded app but they are not open or login 😕😔
★★★★★ 'too many log in attempts' first time entering phone number
11 of the 1 and 2 star reviews.
★★★★★ (update) October 2026 - 0 stars.
★★★★★ had to call several times to get an update.
★★★★★ I don't know if there was any update of the app, but if you don't pay for priority delivery (new option), the orders take hours to arrive.
7 of the 1 and 2 star reviews.
★★★★★ too slow and many times not responding
★★★★★ Deliveries often take over an hour, even for short distances, while customer support is extremely slow and ineffective at resolving issues.
★★★★★ You then have to wait for an extremely slow support agent, who can't even give you a proper refund.
7 of the 4 and 5 star reviews.
★★★★★ i have good experience with bolt very fast service i highly prefer 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
★★★★★ fast and efficient and the food is tasty
★★★★★ I gave it 2 stars, but the support response was quite fast, they fixed it and I managed to cancel it the day after.
7 of the 4 and 5 star reviews.
★★★★★ Very good customer service!
★★★★★ Great App, with great support, its the only app that i found that delivers to Ukraine, meaning i can get my grandma some food from Europe, once a week.
★★★★★ Support stopped responding.
3 of the 4 and 5 star reviews.
★★★★★ I'm in Kenya for the first time it has been helpful
★★★★★ It was so helpful and I used it most nights of my stay.
2 of the 4 and 5 star reviews.
★★★★★ Is a very good app makes ordering easy
★★★★★ I'm looking for something good app that works with me nice and easy for me and my Google account is not working good and i don't now why that's why am looking for a good app
2 of the 4 and 5 star reviews.
★★★★★ *edit* UI issue has been fixed* for some time i get a blank screen when i want to make an order.
★★★★★ Comfortable and nice design.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, France Google Play.
I had missing soda with no communication 😔
The app just automatically changed my address to a different location to where I never ordered anything and they refused to sent the driver to the right location even though it was a 5 minute drive
(update) October 2026 - 0 stars. Placed an order, half the items were missing. No refund. Customer service sucks. 0 stars. Terrible experience with this app. Made an order which was 40% off in the app. On the bill, they charged me the full amount without asking, the order had wrong (more expensive) items and after chatting with customer service (maybe I drew the short stick with the operator), they gave me in app credits for one of the small wrong items, no refund whatsoever. Avoid this app.
l I love it
Annoying gimmicks, I make an order either food or transport. I pay the charges, and anyone in my town who uses BOLT services has their orders booked to ELAINE STATIONERY. I make complaints for years, and get insulted by Malta Customer Care Then I complain to BOLT EU, Who passes the complaint back to non functional Malta Customer service no solution but gimmicks still repeated. My Custom has been transfered to OTHER Courier and Car services, No more Elaine Stationery gimmicks so far.
I am extremely disappointed and frustrated with my experience using Bolt. My last two orders were rejected, yet the money was charged and remains on HOLD in my account! When I contacted customer support to resolve this issue, they unhelpfully told me that I have to wait up to 13 days just to get my own money back into my bank account. This is completely unacceptable! You block my funds for rejected orders and then expect me to wait nearly two weeks to fix your mistake?
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