The app is extremely disappointing. It consistently makes incorrect bookings and the customer support team is unhelpful.
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the South Korea Google Play, Sep 27, 2026 to Oct 25, 2026: 69% are 1 or 2 stars. Open a theme to read what people wrote.
169 of the 1 and 2 star reviews.
★★★★★ book hotel sudah tercantum free cancel, tp setelah di cancel, malah tulisny no refund.
★★★★★ no cancellation and no refund, effectively taking money and providing no resolution
★★★★★ I got cheated by a fake hotel, which does not exist.I raised this complaint in the app and still no refund has received.
107 of the 1 and 2 star reviews.
★★★★★ It consistently makes incorrect bookings and the customer support team is unhelpful.
★★★★★ The contact number they provided was also fake.
★★★★★ Zero Customer Service and Respect, For fully advanced paid booking hotel refused Check in, and offered different hotel, when complained Agoda offered full refund and 10% compensation at leaving customer, After argument…
31 of the 1 and 2 star reviews.
★★★★★ The contact number they provided was also fake.
★★★★★ location is fake,no buildings,no contact number everything is fake
★★★★★ I'm stranded dealing with hotel issues in a foreign country, and your support is absolutely useless.
21 of the 1 and 2 star reviews.
★★★★★ And told me that, there was "some mistake" and I received email, for failed attempt.
★★★★★ Despite providing screenshots and following up repeatedly, Agoda failed to resolve the issue or offer meaningful assistance, leaving me with significant additional costs.
★★★★★ they haven't given my refund yet, firstly they showed rooms available, we booked it on booking app said the booking failed and deducted my money, on contacting hotel they said room were not available.
17 of the 1 and 2 star reviews.
★★★★★ Don't go for this app totally waste I lost my 3.5k no response from agoda.
★★★★★ booked a resort and the property dont even have generator backup we left property at 3am...
★★★★★ I lost half a day of sightseeing with major stress, wondering if I had a room or if I'd be kicked out.
12 of the 1 and 2 star reviews.
★★★★★ It says free cancellation but there is no option to cancel.
★★★★★ Unacceptable lack of transparency and accountability, coupled with extremely poor customer support.
★★★★★ There is no customer service.I want my money back but there's no way to get it back.What kind of customer service number is not there, there is only one number hotel If we call the hotel, the hotelier saysBut there is…
9 of the 1 and 2 star reviews.
★★★★★ However, after the payment was completed, the hotel staff contacted me and informed me that I would have to pay an additional ₹1,400 at the time of check-in.
★★★★★ and each time I have to go to my credit card company to dispute the charge and they are of no help and never reachable ..I guess people should go to physical travel agents..thier chat bot is disgusting and the phone…
★★★★★ Please urgently verify the refund status and provide the refund reference number (ARN or RRN, if applicable), the actual processing date, and the expected credit date.
8 of the 1 and 2 star reviews.
★★★★★ Deleted my account and deleted the app today.
★★★★★ don't use agoda for Hotel booking, as it don't have proper verification of property and they don't provide proper costumers support.
★★★★★ refund process very poor, even 15days passed the refund amount not returned to my account 😔
21 of the 4 and 5 star reviews.
★★★★★ easy booking and many choices...friendly users apps..
★★★★★ An easy to do room booking with save credit card details payment methods here.
★★★★★ love agoda because we easy to find hotel and free cancellation
10 of the 4 and 5 star reviews.
★★★★★ The app is fast, secure, and the booking process takes less than two minutes.
★★★★★ easy to use, easy and fast cancellation and very fast refund
★★★★★ Agoda is your quick-fix for hotel deals—book a place, hope it's not haunted, and pray the Wi-Fi outlasts your stay.
8 of the 4 and 5 star reviews.
★★★★★ love agoda because we easy to find hotel and free cancellation
★★★★★ good app for cheap hotels
★★★★★ helped me when I was in a bad spot and couldn't be at my home found me a hotel for a week for good price and never hustled me for more business.
5 of the 4 and 5 star reviews.
★★★★★ Very useful app for me to make any purchases of hotels.
★★★★★ The hotel was very clean, the rooms were comfortable, and the staff was polite and helpful.
★★★★★ helpful in booking travels
4 of the 4 and 5 star reviews.
★★★★★ Not only does it feature an unresponsive and absolutely hellish design, but also has a horrid booking system.
★★★★★ The hotel was very clean, the rooms were comfortable, and the staff was polite and helpful.
★★★★★ Good services, clean rooms
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, South Korea Google Play.
The app is extremely disappointing. It consistently makes incorrect bookings and the customer support team is unhelpful.
book hotel sudah tercantum free cancel, tp setelah di cancel, malah tulisny no refund. 1 lg sudah booking hotel & bayar, malah tulisnya belum di bayar, sangat kesal sama agoda.
Had made a booking through the app for future dates.however the agoda system registered the booking for the same day. no cancellation and no refund, effectively taking money and providing no resolution
I usually get better deals here
I have booked a hotel in agoda. But there was no real hotel available at the location they provided. The contact number they provided was also fake. I was trying to contact agoda customer service, but an Ai chatbot is replying stupidity to me, not understanding my problem. I want to connect a real human support to convey my issue and asked for it but was not provided. I got cheated by a fake hotel, which does not exist.I raised this complaint in the app and still no refund has received.
Easy to use. Great prices. Loyalty discounts
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Most repeated terms in the listing. Highlighted ones also appear in the title or short description.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
4.0 ★ | Analyze → |