you don't deserve 4.1 ratings worst app to provide hospitality services. don't book from here cancled the booking without any prior information very bad experience
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States Google Play, Sep 23, 2026 to Oct 21, 2026: 70% are 1 or 2 stars. Open a theme to read what people wrote.
172 of the 1 and 2 star reviews.
★★★★★ More than 1month after, I received a declined charge of my card, for one of the hotels I tried to pull for DOUBLED PRIZE!!
★★★★★ If you book anything through it, you will neither get a refund nor will your booking be successful; your money will be stolen through fraud.
★★★★★ All they care about is money.
104 of the 1 and 2 star reviews.
★★★★★ Extremely and deliberately obscure on customer support.
★★★★★ no customer support at all..
★★★★★ I am facing a issue at my booking place and I couldn't even find a person to contact.
29 of the 1 and 2 star reviews.
★★★★★ They don't seem to vet the agents listing properties (even with fake contact details) and then offer you little or no help when you are stuck.
★★★★★ their help center is useless and they just rob people off their money
★★★★★ they were very polite but totally useless
23 of the 1 and 2 star reviews.
★★★★★ And told me that, there was "some mistake" and I received email, for failed attempt.
★★★★★ Despite providing screenshots and following up repeatedly, Agoda failed to resolve the issue or offer meaningful assistance, leaving me with significant additional costs.
★★★★★ they haven't given my refund yet, firstly they showed rooms available, we booked it on booking app said the booking failed and deducted my money, on contacting hotel they said room were not available.
18 of the 1 and 2 star reviews.
★★★★★ I lost half a day of sightseeing with major stress, wondering if I had a room or if I'd be kicked out.
★★★★★ i want to cancel my booking due to mistaken in the date you have rejected my cancellation request and I lost my money and you have the worst staff ever in the world i tried to reach out to speak with them in all ways I…
★★★★★ Deleted my account and deleted the app today.
13 of the 1 and 2 star reviews.
★★★★★ There is no customer service.I want my money back but there's no way to get it back.What kind of customer service number is not there, there is only one number hotel If we call the hotel, the hotelier saysBut there is…
★★★★★ horrible app, can't edit or manage bookings, extremely slow and hangs everytime, customer care is not reachable either via chat or even on the customer care number provided in the app...
★★★★★ The issue is not just the refund, but the lack of transparency, accountability, and genuine investigation.
11 of the 1 and 2 star reviews.
★★★★★ Deleted my account and deleted the app today.
★★★★★ don't use agoda for Hotel booking, as it don't have proper verification of property and they don't provide proper costumers support.
★★★★★ refund process very poor, even 15days passed the refund amount not returned to my account 😔
8 of the 1 and 2 star reviews.
★★★★★ and each time I have to go to my credit card company to dispute the charge and they are of no help and never reachable ..I guess people should go to physical travel agents..thier chat bot is disgusting and the phone…
★★★★★ Please urgently verify the refund status and provide the refund reference number (ARN or RRN, if applicable), the actual processing date, and the expected credit date.
★★★★★ They Gave me best price for hotels in phuket but what they declined my payment from international credit card.
18 of the 4 and 5 star reviews.
★★★★★ love agoda because we easy to find hotel and free cancellation
★★★★★ easy to use, easy and fast cancellation and very fast refund
★★★★★ easy to use and best price offer
9 of the 4 and 5 star reviews.
★★★★★ easy to use, easy and fast cancellation and very fast refund
★★★★★ Agoda is your quick-fix for hotel deals—book a place, hope it's not haunted, and pray the Wi-Fi outlasts your stay.
★★★★★ Booking was fast, cheap flights and many hotel options.
7 of the 4 and 5 star reviews.
★★★★★ love agoda because we easy to find hotel and free cancellation
★★★★★ good app for cheap hotels
★★★★★ helped me when I was in a bad spot and couldn't be at my home found me a hotel for a week for good price and never hustled me for more business.
6 of the 4 and 5 star reviews.
★★★★★ Very useful app for me to make any purchases of hotels.
★★★★★ The hotel was very clean, the rooms were comfortable, and the staff was polite and helpful.
★★★★★ helpful in booking travels
4 of the 4 and 5 star reviews.
★★★★★ Not only does it feature an unresponsive and absolutely hellish design, but also has a horrid booking system.
★★★★★ The hotel was very clean, the rooms were comfortable, and the staff was polite and helpful.
★★★★★ Good services, clean rooms
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States Google Play.
you don't deserve 4.1 ratings worst app to provide hospitality services. don't book from here cancled the booking without any prior information very bad experience
Agoda shows "book now pay later" option as default option for international hotel bookings and silently adds a 5% fee without showing anywhere on the screen till booking is done. The customer has to pay 5% extra even on the same day of booking. Scamming the customers silently... No Email support. Chat support responds after 2 hours with vague answers. Not at all a relaible travel booking platform.
love agoda because we easy to find hotel and free cancellation
Good option for price Neogation
Extremely and deliberately obscure on customer support. They don't seem to vet the agents listing properties (even with fake contact details) and then offer you little or no help when you are stuck. try finding and reaching the customer support and find out how hard it is!!
FRAUD!! I tried to book some hotel a few times, but everytime it wasn't accepted. And told me that, there was "some mistake" and I received email, for failed attempt. More than 1month after, I received a declined charge of my card, for one of the hotels I tried to pull for DOUBLED PRIZE!! And taxes and fees were more expensive than whole 11 night accommodation!! So instead of 603 eu it was 1266!!! Meanwhile, I received so many emails from them, and I do all this on website, not from the app
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4.0 ★ | Analyze → |