Great, can buy literally everything on this app, I like to follow certain shops and delivery is also fast
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 426 reviews on the United Kingdom App Store, Jan 15, 2014 to Oct 7, 2026: 32% are 1 or 2 stars. Open a theme to read what people wrote.
25 of the 1 and 2 star reviews.
★★★★★ I've had my Lazada account for over 10 years, and I'm completely locked out because of their broken system.
★★★★★ All I get is repeated messages of delivery failed due to 'high parcel volume' and a photo of a bunch of packages.
★★★★★ Genuinely lost count how many pieces of furniture I've sent back, that have come in broken packages, panels damaged, stuff missing.
22 of the 1 and 2 star reviews.
★★★★★ The product doesn't arrive are no help at all and they take your money and you have no product
★★★★★ Ordered a replacement and the initial target date moved by another 3 days, decided to cancel and get refund which was fortunately easy.
★★★★★ Illegal listing too, shows price of one small part of product paired with main product title and picture..
22 of the 1 and 2 star reviews.
★★★★★ Because of this complete lack of support and buggy automated loops, I've had to officially escalate this matter to customer care and the DTI just to get someone to pay attention.
★★★★★ Delivery estimates will regularly get exceeded and you will get dismissed in support chat without any resolution whilst they are polite to your face.
★★★★★ Customer service not possible.
16 of the 1 and 2 star reviews.
★★★★★ What indeed was so wrong with versions 8.2 & 8.3?!
★★★★★ Lazada is useless, nearly every seller is a scam and have to send countless stuff back.
★★★★★ The offer is not accurate and couldn't get it sorted after the product arrived.
14 of the 1 and 2 star reviews.
★★★★★ A 10-year-old account full of purchase history and personal data shouldn't require government intervention just to update an old contact detail.
★★★★★ A year later I changed my number, and updated it on the app.
★★★★★ 😡 updated and still doing it
12 of the 1 and 2 star reviews.
★★★★★ I've had my Lazada account for over 10 years, and I'm completely locked out because of their broken system.
★★★★★ Verification not possible.
★★★★★ Now they have required me to log into another persons account to delete it (as it is attached to my new number) and then wait 97 days before I can link my new number to my account.
7 of the 1 and 2 star reviews.
★★★★★ The V8.4 of Lazada app is particularly bad now on iPhone… Runs super slow & even crashes the whole phone / re-starts it at times.
★★★★★ After yesterday's update, the app crashes on launch every single time so not useable at all.
★★★★★ Good to have my past orders from RedMart available, but the app crashed out 4 times whilst using it.
7 of the 1 and 2 star reviews.
★★★★★ I've had my Lazada account for over 10 years, and I'm completely locked out because of their broken system.
★★★★★ I recommend using a credit card & if they are unable to provide you with the goods you can raise a dispute.but better yet just avoid using this app in the first place.
★★★★★ Sadly, and unlike Shopee, I can't copy any Thai text from the item page which limits my buying power.
64 of the 4 and 5 star reviews.
★★★★★ Love the app so user friendly
★★★★★ I find Lazada quick and easy to use thank you
★★★★★ User-friendly and trustworthy.
29 of the 4 and 5 star reviews.
★★★★★ Great, can buy literally everything on this app, I like to follow certain shops and delivery is also fast
★★★★★ I find Lazada quick and easy to use thank you
★★★★★ Great online shopping app with good deals and fast delivery.
18 of the 4 and 5 star reviews.
★★★★★ Top quality items at competitive prices and various methods of payment
★★★★★ A trustworthy app, very easy to use and the products are always quality.
★★★★★ The service is very good, just wished they had more quality products like amazon have.
16 of the 4 and 5 star reviews.
★★★★★ The prices are cheap but that's because the service sucks.
★★★★★ Nice place to find what you need for cheap price
★★★★★ Great discounts and flash sales for budget shopping.
9 of the 4 and 5 star reviews.
★★★★★ great service : great value : great tracking : items are added to a wish list only if not currently available : being able to add items to a personal wish list at any time would be helpful
★★★★★ Really useful, full of cheap, good quality products.
★★★★★ Logistical partners are always professional and helpful.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United Kingdom App Store.
Great, can buy literally everything on this app, I like to follow certain shops and delivery is also fast
I’ve had my Lazada account for over 10 years, and I’m completely locked out because of their broken system. My mobile number changed more than 5 years ago, which happens in real life. I went through the recovery steps and successfully entered the security code sent to my registered email. But instead of letting me back in, the app immediately insists on sending another code to my old, long-dead phone number. What on earth was the point of verifying my email if you just loop me right back to a number I haven't owned in half a decade? Then the app tells me to submit an appeal. I clicked it, only for a prompt to say "appeal limit reached." That is flat-out false—I haven't even been able to submit one single appeal! There is zero option to verify my identity with a valid ID, no fallback security questions, and no way to reach an actual human being to sort this out. Because of this complete lack of support and buggy automated loops, I’ve had to officially escalate this matter to customer care and the DTI just to get someone to pay attention. A 10-year-old account full of purchase history and personal data shouldn't require government intervention just to update an old contact detail. Absolute waste of time and insulting to long-time customers. Fix your app.
Horrendous ux. So cluttered. Impossible to navigate. Please come back Amazon Fresh.
Love the app so user friendly
Over the last few months, every parcel delivered by Lazada (Lex) is delayed for such a long time. All I get is repeated messages of delivery failed due to ‘high parcel volume’ and a photo of a bunch of packages. I wouldn’t mind if of was every now and again, but it’s now EVERY time! I’m so fed up I’ve moved to Shoppee and TikTok shop. Lazada call me when you sort delivery out please…
The product doesn’t arrive are no help at all and they take your money and you have no product
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Released Jan 2, 2014. Current version shipped Oct 20, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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