Khó sử dụng
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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| Oct 23, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the Brazil App Store, Jan 25, 2024 to Oct 18, 2026: 42% are 1 or 2 stars. Open a theme to read what people wrote.
64 of the 1 and 2 star reviews.
★★★★★ Because of this complete lack of support and buggy automated loops, I've had to officially escalate this matter to customer care and the DTI just to get someone to pay attention.
★★★★★ Subrang tagal ng kanilang refund di maayo ang kanilang customer service isang oras bago pa maka reply mag improve naman po kayo dami pa naman bumibili sa lazada tapos poor customer service.
★★★★★ But the customer isn't the priority here; customer service is unreachable, and nobody cares that shipping is sluggish.
55 of the 1 and 2 star reviews.
★★★★★ I'm tired of ordering products that arrive damaged and only being offered a partial refund.
★★★★★ Subrang tagal ng kanilang refund di maayo ang kanilang customer service isang oras bago pa maka reply mag improve naman po kayo dami pa naman bumibili sa lazada tapos poor customer service.
★★★★★ When you buy items like this they will never been shipped and after 1-2 weeks you have to cancel your Order.
37 of the 1 and 2 star reviews.
★★★★★ Their deliveries system now is very low and useless.
★★★★★ There are so many fake products and product placements intended solely to lure customers.
★★★★★ They fail to deliver for various reasons and two occasions thus far have delivered to the wrong address and then refused to refund or re-deliver.
23 of the 1 and 2 star reviews.
★★★★★ Delivery has always been failed because delivery men had just called and didn't bother to knock on the door.
★★★★★ I've had my Lazada account for over 10 years, and I'm completely locked out because of their broken system.
★★★★★ The intentionally put these bugs to prevent you from returning products.
13 of the 1 and 2 star reviews.
★★★★★ I've had my Lazada account for over 10 years, and I'm completely locked out because of their broken system.
★★★★★ They “can't do anything if they can't verify the account.” But if you offer to verify they just talk in circles and say it's still against their policy.
★★★★★ The Vietnam version only does phone verification in Vietnamese not English and Support choices on the app is a either a totally blank page for chat or a nonfunctioning phone number, which is also the case for the…
12 of the 1 and 2 star reviews.
★★★★★ STOP USING LIVE ACTIVITIES AND THE DYNAMIC ISLAND TO SHOW ADS.
★★★★★ It is full with annoying Ads, animations, pop ups,… Just by visiting a sellers shop they already can send you messages and advertisements.
★★★★★ Very cluttered app too many ads abs pictures It tells me review your purchase but does lead me to my purchase it has different photos of the products like mixed Olives you send black olive
11 of the 1 and 2 star reviews.
★★★★★ There is zero option to verify my identity with a valid ID, no fallback security questions, and no way to reach an actual human being to sort this out.
★★★★★ Lazada lacks Alibaba's business responsiveness and customer orientation.
★★★★★ There is no way to refuse the gift.
10 of the 1 and 2 star reviews.
★★★★★ So many promises to correct an order gone wrong.
★★★★★ So, recently, I deleted an order, because when I tried to order the quantities I wanted of my regular items, they automatically added a free gift that I did not want, and the addition of this gift reduced the available…
★★★★★ Genuinely lost count how many pieces of furniture I've sent back, that have come in broken packages, panels damaged, stuff missing.
49 of the 4 and 5 star reviews.
★★★★★ Love the app so user friendly
★★★★★ The app is easy to navigate and offers a wide range of items.
★★★★★ Shopping is so easy and delivery is fast.
26 of the 4 and 5 star reviews.
★★★★★ Fast delivery, items were exactly the way they are in the pictures.
★★★★★ Great, can buy literally everything on this app, I like to follow certain shops and delivery is also fast
★★★★★ If it will go smooth I will be the happiest customer .
13 of the 4 and 5 star reviews.
★★★★★ Excellent products and reliable delivery
★★★★★ That so exactly good quality and so amazing quickly I'm so like that give me that thank you so much
★★★★★ Product quality is appropriate to price.
12 of the 4 and 5 star reviews.
★★★★★ The prices are cheap but that's because the service sucks.
★★★★★ Nice place to find what you need for cheap price
★★★★★ Great discounts and flash sales for budget shopping.
6 of the 4 and 5 star reviews.
★★★★★ Enjoyed Lazada for the high quality products and deluvery system!
★★★★★ Lots of games to play & get some coins for more discount.
★★★★★ Fun shopping with discount, games for discount
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Brazil App Store.
Khó sử dụng
Don’t expect any kind of appropriate customer care or service. This retailer gives zero … . Do expect plenty of scammy listings, sneaky attempts to get your data (“voice to text”), et c. Avoid if at all possible.
Quick order response
OK
I’m tired of ordering products that arrive damaged and only being offered a partial refund. Lazada needs to do better for its customers.
Rất tốt
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Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Jan 15, 2014. Current version shipped Oct 20, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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