It’s the worst app I’ve ever had too slow or won’t connect to cameras most of the time .
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
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Measured from the store, not estimated.
From the latest 326 reviews on the United States App Store, Sep 26, 2013 to Jun 19, 2026: 77% are 1 or 2 stars. Open a theme to read what people wrote.
96 of the 1 and 2 star reviews.
★★★★★ Tried telling me that my internet doesn't work.
★★★★★ I hope they can fixe the delay when you are trying to connect remotely, the app close or simply not connected with the delay of not seeing nothing swiping from wifi to 3g/4g or just saying FAILED TO CONNECT.
★★★★★ For about a year now my husband and myself haven't been able to view our cameras off of our tablets or our phones. It's feels as though the money and the time we spent on their security system is a complete waste! DO…
77 of the 1 and 2 star reviews.
★★★★★ UPDATE THIS ON IOS AND ANDROID OR WERE GOING TO BUY A NEW BRAND THAT CAN ACTUALLY KEEP THEIR APPS AND PRODUCTS UPDATED
★★★★★ Since latest update can't see anything
★★★★★ During my last IOS update, the cameras will no longer work on my Iphone.
37 of the 1 and 2 star reviews.
★★★★★ All app does is crash an closes every time I press on something on the app TOTAL JUNK !
★★★★★ Too many times this app just won't open.
★★★★★ Sometimes 3 or 4 frames on the monitor will freeze for several days.
29 of the 1 and 2 star reviews.
★★★★★ Will not login anymore .
★★★★★ I did the update recently and now I keep getting log in fails.
★★★★★ It always says log in failed.
28 of the 1 and 2 star reviews.
★★★★★ If u try and ask for support they are useless and all u get is some foreign person who cannot speak clear English and has NO idea what they are doing.
★★★★★ The app has been primarily useless for the last year or so.
★★★★★ It works as an on the spot viewing of the camera's but if anything happens and you want to record it or whatever, you can't get past 1-2 minutes and you can't set it on specific times because it'll just round to the…
23 of the 1 and 2 star reviews.
★★★★★ If u try and ask for support they are useless and all u get is some foreign person who cannot speak clear English and has NO idea what they are doing.
★★★★★ I thought i was buying name brand product but their customer support is NON-EXISTENT.
★★★★★ Bought these cameras, spent all this money to have installed and swan customer service is terrible and THE APP WORKED FOR 6 months at best!
15 of the 1 and 2 star reviews.
★★★★★ Useless waste of my money.
★★★★★ Everything is a mess with this app we paid a lot of money for a good product and their gadget or app is very poor..
★★★★★ It's feels as though the money and the time we spent on their security system is a complete waste!
12 of the 1 and 2 star reviews.
★★★★★ It's the worst app I've ever had too slow or won't connect to cameras most of the time .
★★★★★ The signal always crashed, loading took forever, motion detection was terrible.
★★★★★ The app itself takes far too long to open and then trying to view the cameras is just another long process. Honestly, if I felt like I was in danger and used the app to check the cameras around my house, I'd be dead…
10 of the 4 and 5 star reviews.
★★★★★ For the money, the 1080 HD NVR system and this app works great.
★★★★★ I have no problem streaming from my 4G iphone away from home. My home IU internet in running a 20 mb download I don't why all the bad reviews. Setup took about an hour.
★★★★★ Since doing this my camera works PERFECTLY, now full signal to camera and freezing is gone.
5 of the 4 and 5 star reviews.
★★★★★ Been using this app since it came out always easy to use
★★★★★ I'm able to view my cameras with ease and the QR code on top of the unit made it easy to install.
★★★★★ Very easy to navigate through the install process and overall I would rate it a good value for the money.
4 of the 4 and 5 star reviews.
★★★★★ I can't express how useful this system is.
★★★★★ Night mode is clear and helps me keep an eye on the cars in the driveway and the dogs at the Back door when they're ready to come inside.
★★★★★ I love this app. I can be overseas and still check what's going on in my business. Needs a few updates and tweaks and it'll be even better.
3 of the 4 and 5 star reviews.
★★★★★ Update 4/6/2017 After complaining directly to Customer service and opening a ticket explaining the problems, they finally fixed it.
★★★★★ Only issue is it takes a little bit of time to get to their customer service on the phone ..
★★★★★ Anyone who has a problem, should contact Swann tech support.
2 of the 4 and 5 star reviews.
★★★★★ I hope the next update you can fast forward the playback
★★★★★ This app is perfect just two flaws in it can't zoom in and can't fast foward or rewind or even pause remote viewing and also if there's a way u to save small clips plz fix this
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
It’s the worst app I’ve ever had too slow or won’t connect to cameras most of the time .
Unable to turn horizontal/landscape view on iPhone. Will there be an update?
UPDATE THIS ON IOS AND ANDROID OR WERE GOING TO BUY A NEW BRAND THAT CAN ACTUALLY KEEP THEIR APPS AND PRODUCTS UPDATED
All app does is crash an closes every time I press on something on the app TOTAL JUNK !
Since latest update can’t see anything
It never works!! Not user friendly at all. If u try and ask for support they are useless and all u get is some foreign person who cannot speak clear English and has NO idea what they are doing. Tried telling me that my internet doesn’t work. Like really everything else connected to the internet does…. Useless waste of my money. Would not even give 1 star
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Released Aug 28, 2013. Current version shipped May 20, 2017.
Prices, ranks and reviews are per country. Revenue above is already worldwide.