Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States App Store, May 16, 2016 to Oct 21, 2026: 64% are 1 or 2 stars. Open a theme to read what people wrote.
89 of the 1 and 2 star reviews.
★★★★★ Multicity booking attempt fails.
★★★★★ Getting stuck on loading when trying to pay for a same day change. Tried logging in and out and didn't help. Service centre could offer me a rebooking of 4.800 kr va 500 kr in the app. Silly update
★★★★★ I have been unable to log in and use my eurobonus points for well over a year now- and the best I can figure is that I have an old account that needs manual migration- but the app itself is still not working for me no…
48 of the 1 and 2 star reviews.
★★★★★ I have been recently locked out of my account and despite numerous attempts to get in contact with a human rather than a chatbot I am have not been able to get any support to resolve the matter.
★★★★★ Even though I've logged in occasionally- my account was deactivated and I had to Reapply!
★★★★★ I have been unable to log in and use my eurobonus points for well over a year now- and the best I can figure is that I have an old account that needs manual migration- but the app itself is still not working for me no…
37 of the 1 and 2 star reviews.
★★★★★ The app is bugged and it chooses the wrong return airport, making me to purchase a wrong ticket.
★★★★★ App is good to make a reservation, but is absolutely useless in resolving booking issues or obtaining a refund.
★★★★★ This app does not update your flights regularly which caused me to miss a flight. Has displayed incorrect information multiple times and had issues displaying tickets multiple times. Horrible app.
37 of the 1 and 2 star reviews.
★★★★★ I have been recently locked out of my account and despite numerous attempts to get in contact with a human rather than a chatbot I am have not been able to get any support to resolve the matter.
★★★★★ Spoken with support multiple times over a few months and still not he issues persist!!
★★★★★ To make matters worse SAS customer support is borderline unreachable, and they refuse to do anything about this.
29 of the 1 and 2 star reviews.
★★★★★ Very poor follow up. Promised a 30 day review no response from frequent communication. Correction : follow up is non existent
★★★★★ What is the point of an app update if you are not going to make it possible for all users to log in?
★★★★★ This app does not update your flights regularly which caused me to miss a flight.
26 of the 1 and 2 star reviews.
★★★★★ Don't book a multi city flight from the app. The app is bugged and it chooses the wrong return airport, making me to purchase a wrong ticket. To make matters worse SAS customer support is borderline unreachable, and…
★★★★★ App is good to make a reservation, but is absolutely useless in resolving booking issues or obtaining a refund.
★★★★★ I had to cancel a flight last year because I had Covid.
23 of the 1 and 2 star reviews.
★★★★★ Getting stuck on loading when trying to pay for a same day change.
★★★★★ When clicking the prompt to go to payment, the screen just crashes.
★★★★★ The app downloads but does not open. Simply says 'cannot complete registration.' Quit. Reload. Delete and redownloaded. Same thing over and over
13 of the 1 and 2 star reviews.
★★★★★ No seat maps, complaint submission, issues synching boarding pass, not prime time
★★★★★ They lost my bags for hours.
★★★★★ I've deleted and redownloaded the app.
31 of the 4 and 5 star reviews.
★★★★★ Every time I use SAS app on my phone it's a nice set up, easy to handle, and you guided through.
★★★★★ Super easy app to use doing travel.
★★★★★ App works fine and intuitive.
8 of the 4 and 5 star reviews.
★★★★★ sas was my first ever airline and I keep coming back bc the app is so incredibly modern and smooth!!!!
★★★★★ I always like the "vibe" in SAS
★★★★★ Very easy to use and very quick.
4 of the 4 and 5 star reviews.
★★★★★ Been using the app for a long time, frequent flyer with SAS, flying every month about 6 to 8 flights and this app has great features and clean design.
★★★★★ Design is nice too, matches with the plane interior design.
★★★★★ Mobile access should not be complicated and therefore I am a fan of simple, intuitive and efficient user interface.
3 of the 4 and 5 star reviews.
★★★★★ The app works well and suits the purpose of it.
★★★★★ The app is stable and has retained high quality for a long time.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
I have been a frequent flyver for 20 years. I have been recently locked out of my account and despite numerous attempts to get in contact with a human rather than a chatbot I am have not been able to get any support to resolve the matter. Poor customer experience and a company in decline some to was acquired by KLM / Air France
I’ve been a eurobonus member for decades. Even though I’ve logged in occasionally- my account was deactivated and I had to Reapply! Fine but why can’t I log in? Spoken with support multiple times over a few months and still not he issues persist!! Unacceptable!
All working perfectly 👍
Jeg har konstant problemer med at betale i sas app’en
Don’t book a multi city flight from the app. The app is bugged and it chooses the wrong return airport, making me to purchase a wrong ticket. To make matters worse SAS customer support is borderline unreachable, and they refuse to do anything about this. Avoid this company or at least avoid the app.
I travel to Copenhagen from the USA 2-3 times annually. I continue to be shocked by the inconsistent ability to easily purchase a ticket. This time, I tried 4-5 times to purchase seats during the ticket purchasing process. I was informed repeatedly that this was not possible and that seats would need to be purchased after the booking. This is just one of many strange examples of the SAS purchasing inconsistencies. Fortunately, SAS prices are cheap. I suppose you get what you pay for but do wish they could find a way to improve the user experience.
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Released Mar 15, 2013. Current version shipped Oct 20, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
 SAS LabsTravel | Analyze → |
 SAS AirsideBusiness | Analyze → |