IDK how this thing has such good reviews I was completely ripped off and never received my results cannot even contact them. They have no customer support.
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | $96.7K a month |
| Sep 25, 2026 | $96.7K a month |
| Sep 26, 2026 | $96.7K a month |
| Sep 27, 2026 | $96.7K a month |
| Sep 28, 2026 | $95.9K a month |
| Sep 29, 2026 | $95.9K a month |
| Sep 30, 2026 | $95.9K a month |
| Oct 1, 2026 | $96.7K a month |
| Oct 2, 2026 | $96.7K a month |
| Oct 3, 2026 | $97.3K a month |
| Oct 4, 2026 | $97.3K a month |
| Oct 5, 2026 | $116K a month |
| Oct 6, 2026 | $97.3K a month |
| Oct 7, 2026 | $97.3K a month |
| Oct 8, 2026 | $97.6K a month |
| Oct 9, 2026 | $99.3K a month |
| Oct 10, 2026 | $4M a month |
| Oct 11, 2026 | $708.7K a month |
| Oct 12, 2026 | $702.1K a month |
| Oct 13, 2026 | $581.9K a month |
| Oct 14, 2026 | $561.2K a month |
| Oct 15, 2026 | $858 a month |
| Oct 16, 2026 | not in a grossing chart |
| Oct 17, 2026 | not in a grossing chart |
| Oct 18, 2026 | $5.5K a month |
| Oct 19, 2026 | $1.3K a month |
| Oct 20, 2026 | $4K a month |
| Oct 21, 2026 | $1.5M a month |
| Oct 22, 2026 | not in a grossing chart |
| Oct 23, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the United States App Store, Feb 13, 2023 to Oct 20, 2026: 51% are 1 or 2 stars. Open a theme to read what people wrote.
130 of the 1 and 2 star reviews.
★★★★★ Renewed my account almost a month ago and have not been able to get beyond basic features despite paying a hefty price?
★★★★★ I can't find return link.
★★★★★ The experience was so excruciatingly slow and poorly managed that I genuinely thought the app and service were a complete scam.
52 of the 1 and 2 star reviews.
★★★★★ IDK how this thing has such good reviews I was completely ripped off and never received my results cannot even contact them.
★★★★★ Renewed and cannot access features, cannot get ahold of any customer service, doesn't reply to email.
★★★★★ Trying to reach any real person is horrible and takes weeks or months to do so.
46 of the 1 and 2 star reviews.
★★★★★ Renewed my account almost a month ago and have not been able to get beyond basic features despite paying a hefty price?
★★★★★ So sign up knowing it's expensive.
★★★★★ Every day when I login and check, it gives me this message: "Your ethnicity results are currently being generated.
20 of the 1 and 2 star reviews.
★★★★★ I have sent the kit since two months and till now I haven't gotten the result this is such a fake service and no one answers after get the money
★★★★★ And if you think oh nothing will go wrong with my kit, well think again.
★★★★★ Results are not accurate.
18 of the 1 and 2 star reviews.
★★★★★ App doesn't work at all i will never support this company and anything about it.
★★★★★ Doesn't display data correctly
★★★★★ Your model failed to detect that ancestry entirely.
17 of the 1 and 2 star reviews.
★★★★★ Please check back here tomorrow to see the updated results." It never works.
★★★★★ Current version crashes on iPad
★★★★★ Meanwhile, my results on 23andMe and Ancestry have been updated and are very consistent with each other, which makes them feel much more accurate.
15 of the 1 and 2 star reviews.
★★★★★ I paid for a subscription then discovered I'd have to pay more to get the information I actually want.
★★★★★ I'm now locked from multiple attempts to login.
★★★★★ This company would not give me my credit back.
14 of the 1 and 2 star reviews.
★★★★★ Overall, I'm disappointed with the lack of updates and accuracy.
★★★★★ When two of the largest and most well established autosomal DNA companies produce nearly identical results, but a third company produces numbers that are dramatically inflated and missing entire ancestry components, it…
★★★★★ When you make an account it provides you with some random email and you are unable to change it and then you can't change it due to security reasons.
22 of the 4 and 5 star reviews.
★★★★★ I moved to My heritage because it is so easy to access additional information and to check inconsistencies.
★★★★★ I am on My Heritage and another DNA site, and the My Heritage App GUI is much more user friendly than the other App.
★★★★★ My heritage is amazing and easy to use.
13 of the 4 and 5 star reviews.
★★★★★ Has been very helpful on all levels of inquiry
★★★★★ You can take your pictures and make them look so real ( short videos ) thank you this helps me with my deceased mom n dad
★★★★★ The CS rep was very helpful and eventually I was able to resolve the issue.
12 of the 4 and 5 star reviews.
★★★★★ I truly enjoy all the fascinating finds and I have always thought the DNA ESTIMATES were superior to the other company.
★★★★★ I enjoy that MyHeritage keeps adding the latest technologies for making family history research fun, enjoyable and engaging.
★★★★★ Love & Enjoy Life to the Fullest ~ wisest WOMAN I KNOW.
7 of the 4 and 5 star reviews.
★★★★★ (I had to put 5 stars so other people could see it) Honestly I downloaded this app because I heard great things about it, but after I forgot to cancel the free trial membership, they took my money and I had to argue to…
★★★★★ This service should be free with the subscription included with purchase of the kit.
★★★★★ Has been very helpful on all levels of inquiry
5 of the 4 and 5 star reviews.
★★★★★ Disgusting attitude, and horrible customer service.
★★★★★ ‼️‼️App support does not include a variety of issues for instance the chat button is elusive and most of the time impossible to find.
★★★★★ It was difficult to find a customer service rep.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
IDK how this thing has such good reviews I was completely ripped off and never received my results cannot even contact them. They have no customer support.
I moved to My heritage because it is so easy to access additional information and to check inconsistencies.
Been trying to fix the day of my birth and this isn’t easy to do. It keeps saying something went wrong. Tried the contact us… that popped up as well. Was in both the app and website. You will be going around in circles trying to contact customer service. There is no way to contact anyone for help. They give you articles to read so I cannot correct the incorrect fact sheet on myself under profiles.
Renewed and cannot access features, cannot get ahold of any customer service, doesn’t reply to email. Renewed my account almost a month ago and have not been able to get beyond basic features despite paying a hefty price?
I can’t find return link.
If I could give this app zero stars, I would. The entire process was an absolute joke. After waiting a ridiculous four months, they finally got back to me just to claim my DNA sample was "unreadable" and basically blamed me for not knowing how to swab my own mouth. The experience was so excruciatingly slow and poorly managed that I genuinely thought the app and service were a complete scam. Honestly, at this point, I wish it was a scam—at least then I’d have a logical explanation for this level of incompetence instead of just unbelievable disrespect and wasted time. Don't waste your money or your patience. Whatever curiosity you have about your family history, this app and service will completely ruin it for you.
Same category, earning about as much.
Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.
Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here.
Where this app is buying and earning its users. Each link opens pre filtered.
Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Nov 12, 2011. Current version shipped Oct 20, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
Photo & Video | Analyze → |