Seriously this app loads so slowly it sends me to weird menus. I don’t wanna go to like it used to work before you updated it but for the last like four or five months, it’s been an absolute nightmare to use. Please restore the old version.
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 12 reviews on the United States App Store, Feb 1, 2021 to Jun 22, 2026: 83% are 1 or 2 stars. Open a theme to read what people wrote.
3 of the 1 and 2 star reviews.
★★★★★ App no longer opens after the last update
★★★★★ Fair enough as it could be failing to communicate with their servers but, when that doesn't work, they tell me just to come into the branch which is the opposite goal of the app.
★★★★★ It's absolutely full of bugs.
3 of the 1 and 2 star reviews.
★★★★★ Locked out of the account for entering the wrong account pin 3 times (never had to on Hana 1Q) in a row and can't login.
★★★★★ I cannot login with this app.
★★★★★ Since installing the iOS 14 update …I cannot log in into my account using this app.
3 of the 1 and 2 star reviews.
★★★★★ I don't wanna go to like it used to work before you updated it but for the last like four or five months, it's been an absolute nightmare to use.
★★★★★ App no longer opens after the last update
★★★★★ Since installing the iOS 14 update …I cannot log in into my account using this app.
2 of the 1 and 2 star reviews.
★★★★★ Even if it worked properly, it's extremely limited in what it can do - being aimed at guest workers remitting money home.
★★★★★ Locked out of the account for entering the wrong account pin 3 times (never had to on Hana 1Q) in a row and can't login.
2 of the 1 and 2 star reviews.
★★★★★ I've contacted Hana support and they say “try again later”.
★★★★★ Called customer service and was told I had to go to a Hana Bank branch in order to unblock my account on the app.
No feature requests in the latest reviews.
Nothing stands out.
Not enough good reviews in English to tell.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
Seriously this app loads so slowly it sends me to weird menus. I don’t wanna go to like it used to work before you updated it but for the last like four or five months, it’s been an absolute nightmare to use. Please restore the old version.
App no longer opens after the last update
This app is 10x slower since change of interface. Please work on it. Thanks
If you can get the app to authenticate your Korean number (works maybe 10% of the time with LG U+), it refuses to take a second photo (back of ARC) and you can’t proceed. I’ve tried multiple times over nearly 4 weeks. I’ve contacted Hana support and they say “try again later”. Fair enough as it could be failing to communicate with their servers but, when that doesn’t work, they tell me just to come into the branch which is the opposite goal of the app.
Whenever I try to type in my password to use the app it selects different characters in the keyboard so I haven’t tried to use it in fear of getting locked out of my account. I’m currently outside of Korea so this has been quite an issue. Please update to fix this important feature. Thank you.
뭐 가입익력 다 하게하고 본인 앱이 거지같이 만들어놓고 얼굴인식 안된다고 가입안된다고 하면....짜증 안나겠냐?!?
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Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Jul 24, 2019. Current version shipped Jun 16, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.