NHS App

This app is absolutely pathetic. If you click (while logged in) on “make an appointment,” it says “there are no appointments available, please contact your GP.” Ok, not great, but fair enough, so you’d think that they would provide the telephone number to contact your GP… nope. If you navigate over to your GP information, guess what? No phone number! The app says “ask a question to your GP”! So you click on that and it brings up a long disclaimer screen saying they are going to pass along all your private information to a third party! Come on, guys! You can a lot better than this! Online appointments save everyone time and save the NHS money. Having this app adds no value over walking over to your GP and queueing whenever you need anything.

This app is essentially unusable. First, the login process is like seven steps and twenty clicks - it could be streamlined so much. Once you do finally log in, the functionality changes seemingly every week or so. Sometimes I can make an appointment at my GP surgery online. Sometimes that option no longer exists. Sometimes the drop down only allows you to make an appt for a blood test or phone appt. Sometimes those options disappear. Sometimes I’m seemingly assigned to a GP surgery I’ve never heard of that seems to be the first in the alphabetical list of GP surgeries. The app also constantly bounces you out to other apps. So if I can’t see letters, see info on appointments, schedule appointments, send messages…I don’t know what this app is for. It is essentially useless.

Until September 2022, my test results and prescriptions would sync to the app but since then it will not work despite multiple deletions and reconnections. My practice says this is the fault of the app and not them

Nobody actually reads the messages you send them. No longer registered to a GP. Am in need of my medical history for my VISA - can’t gain access because my last name is not correct and hasn’t been for over 10+ years. Nobody reading emails so what’s the point? Useless app.