I’ve had the app for over a month now and I realized how unfair they’ve been. They had a promotion going on when I purchased this app initially: get 1 month of free help from a professional sleep consultant via chat. So I paid for the app itself and contacted the consultant. She was mildly helpful in the beginning after I explained my baby’s sleep habits in detail. However, she would take “breaks” and be unreachable for a week, sometimes longer, at a time. It gave me the option to swap consultants, but why would I want to have to go through our history again and deal with a new person? I chose to continue working with her, especially when I thought this is like any other profession, and surely she’ll be available more once her first, or second, break finish. She really wasn’t. When she was available, her hours didn’t always align with mine, so we’d send messages in the chat that may sit there unread for hours at a time. That was fine with me, because I understood we were in different time zones. Ultimately, she’d give very minimal advice, tell me to work at that for several days and update her later, and then tell me not to rush things when I’d inquire about what the next step would be. I wasn’t asking to do it, I just wanted an idea of what would happen next. They just dragged out the month to not really help, and now, that consultant fee is $19 a month on top of the $15 a month app fee. That’s not a lot to a lot of people, but it is significant to me. Also, how should I expect it to be any more helpful after paying for that? I gave it 2 stars, because the app is useful on its own, but I used to keep track of everything in my notes app. It’s practically the same thing: keeping times of feeds and sleep, and a running log of diapers. I read the response from the company and I appreciate the time that took. However, I stand by what I wrote here. I’m a struggling mom needing help, so that my baby can soothe herself successfully and be able to rest comfortably without being beside me. I don’t think it’s outrageous to expect in a month’s time to have more than one bit of helpful advice. I stayed consistent, and I read the lessons, but I was there for the addition of guided support. I don’t want other moms in my position to get their hopes super high, in case they end up disappointed like me. Other moms praise the app and had a great time. That’s fantastic! Everyone is going to have different situations and take aways. The positives and negatives make things better, when they’re taken into consideration and applied appropriately.