WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Price and subscription30%
20 of the 1 and 2 star reviews.
★★★★★ Favor cancelar a compra urgente!
★★★★★ I absolutely used to love this app, they even honored the new purchase and give me my old subscription… However, recently, the app is horrible.
★★★★★ Do not waste your money 99% of the templates can not be customized to your specific brand, colors, text, also not that's any of the added graphics to the templates can not be altered, hence once again not customizable…
No customer support12%
8 of the 1 and 2 star reviews.
★★★★★ I have written emails and reviews numerous times now and absolutely no response.
★★★★★ What has caused me amazement is that I have been trying to contact support for months without being able to assist me.
★★★★★ I tried to contact apple on getting me a refund but they didn't honor it because they said the developer already disabled the app.
Lost data, sync, backup11%
7 of the 1 and 2 star reviews.
★★★★★ Now I have changed to the Iphone 13 Pro Max and when I tried to open the app it told me that it had been removed from the App Store which was not a surprise to me since it had happened to me with other apps which when…
★★★★★ I deleted old app & downloaded new app but now having to re-purchase membership because they want a screen shot of when you purchased before??
★★★★★ O App não está restaurando, diz: “Failed to restore”.
Worse after an update11%
7 of the 1 and 2 star reviews.
★★★★★ I love this app but why haven't you updated it in four years?
★★★★★ But, with the last update, there are maybe 18-ish songs to choose from when creating your own template.
★★★★★ Now I have changed to the Iphone 13 Pro Max and when I tried to open the app it told me that it had been removed from the App Store which was not a surprise to me since it had happened to me with other apps which when…
Crashes and freezes8%
5 of the 1 and 2 star reviews.
★★★★★ There is one specific template I use to keep my Instagram uniform, and the template keeps freezing, I can't insert pictures easily, some days it works other days it doesn't.
★★★★★ I love the features of this app, but more often than not it won't even load off of the main screen - it just freezes and won't let you do anything.
★★★★★ The app is decent when it works, but locks up and freezes constantly making it useless
Bugs, things not working6%
4 of the 1 and 2 star reviews.
★★★★★ I've tried everything to make it work but it appears to be a bug or something.
★★★★★ Maybe it's a bug that needs to be fixed…?
★★★★★ O App não está restaurando, diz: “Failed to restore”.
Limits, credits, locked features6%
4 of the 1 and 2 star reviews.
★★★★★ They will not respond for a credit.
★★★★★ I wanted to use it, as I paid for it (with Apple credit).
★★★★★ So that money is wasted and now I have to pay again for basically the same app, under a different name.
Missing features5%
3 of the 1 and 2 star reviews.
★★★★★ But now for some reason, when I upload photos, it crops from the full and there's no way to fix it.
★★★★★ The last sentence is missing.
★★★★★ I purchased a one year subscription to StoryArt and have no way to contact the company about getting my money back or transferring my new subscription.
