WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working11%
31 of the 1 and 2 star reviews.
★★★★★ there are many errors and bugs I cannot even login with Nafath.
★★★★★ Problems while login, unexpected error occuring.
★★★★★ If you call no one will reply, online (Maha - virtual asistant) it doesn't work at all.
Slow, laggy, battery9%
25 of the 1 and 2 star reviews.
★★★★★ I can't believe this is Saudi Arabian post office app, very slow, login unsuccess only run and try to login..........
★★★★★ very slow and unintuitive.
★★★★★ too slow and not accept Number every time says wrong I so disappointed from the app
Login and account problems8%
23 of the 1 and 2 star reviews.
★★★★★ there are many errors and bugs I cannot even login with Nafath.
★★★★★ bad experience can't change password.cant change name.
★★★★★ Problems while login, unexpected error occuring.
No customer support7%
20 of the 1 and 2 star reviews.
★★★★★ There is no proper way to contact them.
★★★★★ worst experience ever I tried to recharge it recharged but when I try to pay from customer balance it wasn't paying after that I wanted that refund because it is big amount but still they are not giving me any refund…
★★★★★ it still hanging there with the status incomplete shipment address..i try to contact them, but the system is just like a rubbish...
Worse after an update6%
17 of the 1 and 2 star reviews.
★★★★★ can't update or add a new address, fix it
★★★★★ So I go to update it but I can't because I need to use a code sent to my number, which is also written incorrectly, so then I have to go and change my number, and the app won't let me.
★★★★★ after i updated the national address, i still couldn't find how to get my package through the apps...
Price and subscription4%
12 of the 1 and 2 star reviews.
★★★★★ worst experience ever I tried to recharge it recharged but when I try to pay from customer balance it wasn't paying after that I wanted that refund because it is big amount but still they are not giving me any refund…
★★★★★ they charged me 160 SAR - 1 sheet JED/RUH.
★★★★★ Taken my money twice now for redirecting to my parcel station again, but then refuses to do so.
Wrong or poor results4%
11 of the 1 and 2 star reviews.
★★★★★ too slow and not accept Number every time says wrong I so disappointed from the app
★★★★★ The most USELESS app ever.
★★★★★ The tracking number he provided doesn't work on the SPL app, which makes me think it may be fake.
Crashes and freezes1%
3 of the 1 and 2 star reviews.
★★★★★ This is nonsense, it is of no use to you, it is just a waste of time, even after entering the password the app is not opening
★★★★★ App was great before the last update But now, it freezes, gives lots of error messages and is fundamentally broken.
