Wow. They've finally fixed biometric sign in! And it remembers my customer ID! I can finally use the app. Updated review to 3 stars... will try it out for a few weeks to see if it has caught up with the other banks offerings.
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the India Google Play, Nov 23, 2025 to Oct 21, 2026: 56% are 1 or 2 stars. Open a theme to read what people wrote.
112 of the 1 and 2 star reviews.
★★★★★ never had issues before, but now every time I open it, I'm forced to set a new password.
★★★★★ always freezes and glitches out won't even let me sign in most of the time
★★★★★ I can download ANZ and CommBank apps (I don't have an account with but definately considering moving to one of them and leaving Westpac) every other countries surrounding Australia Westpac apps (Fiji,PNG & NZ) but on…
52 of the 1 and 2 star reviews.
★★★★★ always freezes and glitches out won't even let me sign in most of the time
★★★★★ online chat doesn't work.
★★★★★ was forced to contact support 4 times on the first day dude to application bugs and poorly designed on boarding.
35 of the 1 and 2 star reviews.
★★★★★ accidently reported my card as lost, because their incompetent staff don't know how to update addresses.
★★★★★ What have you done with the latest update.
★★★★★ your latest update changed the way i sign in...
28 of the 1 and 2 star reviews.
★★★★★ I even visited the bloody bank and they said there's nothing wrong with my card.
★★★★★ I've spent hrs speaking to different departments & no-one can tell me what's gone wrong.
★★★★★ - chat bot is useless, took them 12 hours to reply - once connected, all their solution is please contact our call center - call centers are difficult to reach from overseas - lodge a complaint, no response to this…
20 of the 1 and 2 star reviews.
★★★★★ I can download ANZ and CommBank apps (I don't have an account with but definately considering moving to one of them and leaving Westpac) every other countries surrounding Australia Westpac apps (Fiji,PNG & NZ) but on…
★★★★★ this app has a proplem when you constantly report about a transaction with a company and this company can still take your money if you constantly report about the transaction they shouldn't give at company your money.
★★★★★ whenever an app doesn't give the right to choose to update then you know you're screwed,because if it isn't broken,why would I want to update,but being made to do it, you're going to have problems,like I did, updated &…
18 of the 1 and 2 star reviews.
★★★★★ App won't open youth bank acct- having issues- frustrating.
★★★★★ always freezes and glitches out won't even let me sign in most of the time
★★★★★ I FREQUENTLY have to uninstall and reinstall the app because it freezes.
16 of the 1 and 2 star reviews.
★★★★★ MY REVIEW IS 0 STARS ACTUALLY THE WORST BANK EVER THEY ARE HARRASSING ME MONTHS AFTER I CLOSED MY ACCOUNTS WITH THEIR COMPANY I DO NOT WANT THEM TO CONTACT ME AND I HAVE PUT IN 2 FORMAL COMPLAINTS AGAINST THEM WITH THE…
★★★★★ was forced to contact support 4 times on the first day dude to application bugs and poorly designed on boarding.
★★★★★ I can't call or contact Westpac as I only have a data plan.
14 of the 1 and 2 star reviews.
★★★★★ Now the app has a tiny facsimile of the back of my credit card and it's incredibly difficult to read being silver on black.
★★★★★ I wanted to use a VPN to protect me from Fraudulent activities & yet Westpac wanted me to turn off the VPN leaving me open to Fraudulent activities so yeah thanks Westpac for the protection 👍👍, I have a Debit Card…
★★★★★ Again I am locked out of my account and I'm overseas.
40 of the 4 and 5 star reviews.
★★★★★ yes very easy to understand
★★★★★ transactions between accounts are easy.
★★★★★ more easy and convenient to do banking online
8 of the 4 and 5 star reviews.
★★★★★ very good and very helpful also
★★★★★ I've Found this App Very Useful and U Guys Did Protect Me From a Purchase From a Site That Wasn't Safe.
★★★★★ Only recently downloaded, was helpful to use when setting up an account with Westpac.
8 of the 4 and 5 star reviews.
★★★★★ quick and easy access and/or other account transactions are readily at hand.
★★★★★ really good app easy to use easy to navigate and update and make changes everyday banking quick and easy
★★★★★ Quick service and very safe
5 of the 4 and 5 star reviews.
★★★★★ Quality assurance banking & high quality staff
★★★★★ App works great, I was honestly extremely surprised at how well the westpac app and features like digital card worked on my phone that runs a more secure Android disro.
★★★★★ easy to use and works well
5 of the 4 and 5 star reviews.
★★★★★ Rae P from oxenford branch definitely has a passion for customer service her prompt guidance had me all set up with new account in know time she was amazing thank you Rae
★★★★★ Excellent banking app, all the Safety features, great customer service and competitive interest rates.
★★★★★ the best help i ever had from customer service i had thank u
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, India Google Play.
Wow. They've finally fixed biometric sign in! And it remembers my customer ID! I can finally use the app. Updated review to 3 stars... will try it out for a few weeks to see if it has caught up with the other banks offerings.
cannot activate card
It's just ok, done great ideas, some half implemented, some bizarre ommissions and illogical ones.
good experience withe internet banking but actually banking at the banks was more difficult
No notification when scheduled in-app payments are declined. Misleading warning when making a duplicate payment, claims similar one was made in the past 5 days when there was not due to declined payment. No in-app NFC options
very good easy to use
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