The internet is slow
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the Brazil Google Play, Jan 28, 2024 to Oct 20, 2026: 49% are 1 or 2 stars. Open a theme to read what people wrote.
21 of the 1 and 2 star reviews.
★★★★★ Ça bug, c'est lent, ça fonctionne quand ça veut et dit désolé le problème vient de nous...
★★★★★ the internet doesn't work most of the time.
★★★★★ rempli de bugs pas intuitifs et toujours en panne
20 of the 1 and 2 star reviews.
★★★★★ I have been trying to cancel WiFi and phone for over a year.
★★★★★ changed forfait due to not being able to use multi sim as i needed no problem with internet or main phone,changed to 2h 1Giga recieved esim charged 1e for sim, sim not accepted by my old samsung,changed for physical…
★★★★★ increase your subscription and make you have to log in to change it
13 of the 1 and 2 star reviews.
★★★★★ Et lorsque tu appelle le Support, tu n'as rien.
★★★★★ glitchy, terrible communication (an irony for a communications company), dreadful customer service.
★★★★★ Obligé de prendre l'appli pour contacter le support par texte, tout ça pour recevoir un manque de respect tel que je n'en avais jamais vu avant.
9 of the 1 and 2 star reviews.
★★★★★ increase your subscription and make you have to log in to change it
★★★★★ as for the company, hidden fees in every bill, when you sign up for a €8,99 plan you never pay what they say.
★★★★★ Sadly, the link led to login but nothing on web page about 30 ans.
8 of the 1 and 2 star reviews.
★★★★★ L'option gratuite “débit réduit sans frais” existe, mais elle est volontairement cachée derrière 3 écrans et un faux “loading”.
★★★★★ slow as a giant sea turtle
★★★★★ extremely slow and ask for a review
7 of the 1 and 2 star reviews.
★★★★★ J'ai un smartphone récent qui n'a aucun problème et pourtant j'essaye de faire quoi que ce soit et cette app crash.
★★★★★ Keeps hanging / crashing but that could just be because the line is so terrible generally.
★★★★★ Black screen with app Logo and unlimited waiting time.
5 of the 1 and 2 star reviews.
★★★★★ When opened, it shows old data and does a fake “refresh” blink, making you think it's updated.
★★★★★ kind of useless when you have network limitation.
★★★★★ Your service are not good and the personnel in shop are not helpful they useless they can't help with the problem
3 of the 1 and 2 star reviews.
★★★★★ Et quand ça fonctionne, si vous essayez de contacter le service client, la messagerie avec le service client est limitée à 150 caractères par message.
★★★★★ And the tchat is infact a webmail, which makes having a concrete conversation impossible with limited character count.
★★★★★ Constant froude on upgrades that you don't sign for but you have to pay for.
13 of the 4 and 5 star reviews.
★★★★★ It's quite easy to understand and use.
★★★★★ the application make it simple to me ⭐⭐⭐⭐⭐
★★★★★ even if it is in French it is a good and easy app to use
2 of the 4 and 5 star reviews.
2 of the 4 and 5 star reviews.
2 of the 4 and 5 star reviews.
★★★★★ Très satisfaite des communications avec le support Bouygues Telecom
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Brazil Google Play.
The internet is slow
utile et rapide
Bouygues Telecom, c'est une catastrophe : j'ai pris un forfait mobile et une box Wi-Fi, mais je le regrette déjà. Il y a trop de frais cachés dont ils ne vous parlent pas. À la boutique de Lens, ils m'ont caché beaucoup d'informations. Je ne le recommanderais à personne ; je paie bien plus cher que ce qu'on m'avait annoncé.
I have been trying to cancel WiFi and phone for over a year. I have spoken, written a letter and done the form online over and over and they are STILL charging me!! absolutely don't go with them
Trop de pubs et de sms pour essayer de me vendre 'toujours quelques chose en plus'. Suis-je un client ou une vache a traire ? Je met 5 etoiles au cas ou ca aide a publier ce message..
bouygues m'a arnaque. ma bbox n'etait pas en tran de marche, et ils m'ont dit qu'ils augmenterait mon forfait mobile pour le moi, gratuitement, pour me depanner. la, une ligne de 2 euros, je vais la payer 31. merci pour l'arnaque, je vais changer d'operateur. vous etes les pires. si je pourrair mettre 0 etoiles, je le ferai. service client aussi inutile, offrant 50 giga de forfait gratuit pour le mpis prochaine, mais pas de reglement de facture ou rien. ha! la cause du probleme, reofferte.
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Prices, ranks and reviews are per country. Revenue above is already worldwide.
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