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POSTIDENT icon
GOOGLE PLAY

POSTIDENT

Deutsche Post AG · Finance · United States store
NOT IN TOP 100 HERE
View on Google Play ↗ Instagram card App Store version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.2 of 5
402K ratings in this store
Countries it ranks in
0
was 0 on Oct 16, 2026

Revenue

Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
LIFETIME INSTALLS (GOOGLE)
10.3M
About 82.4K per month on average since launch
RATINGS
402K
AVG RATING
4.22
PRICE
Free
IN APP PURCHASES
No
CONTAINS ADS
No
LAST UPDATE
30d ago
RELEASED
May 12, 2016
CONTENT RATING
Everyone

Last 30 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 30
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 24, 2026not in a grossing chart
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Oct 23, 2026not in a grossing chart
Best rank Sep 24, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
3.7 reviews / week
  • Trendfalling
  • Recent reviews average3.2 stars
  • Recent 1 and 2 star share43%
From the latest 500 written reviews, covering 946 days. The store only returns this many, so this is the most recent slice.
RATING BREAKDOWN
401.3K ratings
5★72%
4★10%
3★3%
2★1%
1★15%

What users want

From the latest 500 reviews on the United States Google Play, Mar 21, 2024 to Oct 20, 2026: 43% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working18%

39 of the 1 and 2 star reviews.

★★★★★ The identification fails all the time with no explanation at all, The instructions are full erroneous.
★★★★★ Does not work with CA ID, talked to several other Rentner who need to do Lebensbeweis and they have the same issue.
★★★★★ Poor instructions, Firefox fails to access - when opening the website from your camera link if your default browser is Firefox it will likely fail.
Login and account problems7%

16 of the 1 and 2 star reviews.

★★★★★ the verification process is very very complicated and hard, even for people with technical knowledge.
★★★★★ I have been trying to complete my identity verification on this app for the past three days to activate my SIM card.
★★★★★ Identity verification keeps failing even with valid passport and Blue Card.
Wrong or poor results7%

15 of the 1 and 2 star reviews.

★★★★★ Utterly useless app for any non-German citizen.
★★★★★ If something is wrong with the recordings or pictures, say so and don't give some vague error message.
★★★★★ We are following the instructions for identification to the letter, and each time the app's giving us "technical error" or "data could not be read" without any clue what went wrong.
No customer support5%

10 of the 1 and 2 star reviews.

★★★★★ no support except call Germany ridiculous
★★★★★ it does not work and foes not give you phone numbers or anything to contact for help.
★★★★★ Broken with no support available.
Crashes and freezes3%

7 of the 1 and 2 star reviews.

★★★★★ here is uexpected crash report instead.
★★★★★ Freezing while switching to the back camera on 3 different devices.
★★★★★ keeps crashing so unavailable to verify my SIMm
Worse after an update3%

7 of the 1 and 2 star reviews.

★★★★★ I have already submitted all the required documents multiple times, yet there is still no update on whether my application has been accepted or rejected.
★★★★★ Update: App funktioniert — aber keine ID mittels Bund Ausweis-App???
★★★★★ Update nach Antwort von App Hersteller: Warum sollte ich bitte in eine Filiale gehen wollen wenn ich vorschlage NFC von nPA zu unterstützen?
Slow, laggy, battery2%

5 of the 1 and 2 star reviews.

★★★★★ Eine Verbindungsunterbrechung lag nicht vor.
★★★★★ This is thr second year that it doesnot recognize REAL ID in California Here we are in July 2026, the slow US mail got the Letter from Rentenservice exactly ONE week before 31 July deadline for my response.
★★★★★ Lag also offensichtlich nicht daran.
Price and subscription2%

4 of the 1 and 2 star reviews.

★★★★★ Waited 45min for a verification (estimated time 15min) only for it to cancel because it was now outside of service hours.
★★★★★ Canceled call w/out further notice.
★★★★★ After almost 10min waiting to identify me just so I can spend money with you???
WHAT THEY ASK FOR
  • I urgently need an eSim before Christmas to reach out to friends and family. 1★, Dec 22, 2025
  • Wish it did because it is a hassle to do it all and than still having to send it by snail mail. 1★, Oct 6, 2025
  • Should have been clearly stated in the app that passport is also required for non German, otherwise every kind of german residence card is not accepted. 1★, Sep 24, 2025
  • The app needs a professional UX designer. 2★, Feb 21, 2025
  • It would be nice if you were able to remake the video of the passport holograms if you were not happy with them. 3★, Jul 17, 2024
  • It would be nice too of there were a bit more instant feedback. 3★, Jul 17, 2024
WORDS THAT KEEP COMING UP IN BAD REVIEWS
video chat8didn't work7post office8id card6deutsche post6bei der4see or hear4work tried4customer service4user friendly3mit einem3und das3
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use21%

53 of the 4 and 5 star reviews.

★★★★★ Nice people, easy service
★★★★★ Easy, simple and convenient!
★★★★★ Easy peasy and actual humans for the video ID processing.
Fast13%

34 of the 4 and 5 star reviews.

★★★★★ very professional and fast transaction
★★★★★ Everything went smooth and precise
★★★★★ Very fast, effective und efficient
Useful, it helps5%

13 of the 4 and 5 star reviews.

★★★★★ Very friendly and helpful even through technical dufficulties.
★★★★★ Very nice and helpful operator
★★★★★ the who verified identity was quite helpful
Accurate, great results4%

10 of the 4 and 5 star reviews.

★★★★★ It basically works well full stop trying to get the correct lighting for the watermarks on the passport is a pain in the neck.
★★★★★ App works well, no waiting times.
★★★★★ Just works perfectly, every time.

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United States Google Play.

★★★★★Oct 20, 2026

beim ersten Versuch ist die Verbindung abgebrochen, aber beim zweiten lief alles reibungslos. nette Mitarbeiter und kurze Wartezeit (Montag, Werktag gegen 10:45uhr)

★★★★★Oct 20, 2026

good im helping

★★★★★Oct 19, 2026

is not user-friendly. it can be frustrating

★★★★★Oct 13, 2026

Nice people, easy service

★★★★★Oct 11, 2026

Very commendable

★★★★★Oct 4, 2026

Had difficulty with the manual route, but the video call option went smoothly and without any issues.

Store screenshots

ScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshot

App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

No App Store ads in the EU
None in the last 90 days.

Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here. Shown for the App Store version (POSTIDENT).

Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

Meta Ad Library ↗Active Facebook and Instagram adsTikTok Creative Center ↗Top performing TikTok adsTikTok creators ↗Organic videos mentioning the appInstagram ↗Reels and posts under its hashtagYouTube ↗Reviews, tutorials and ShortsDeveloper site ↗Landing page and pricing

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title or short description.

postident7verify identity5identity4identification4via postident3postident videochat3deutsche post3identification procedures3verify3post3simply2partner2either2via2videochat2eid2document2employees2deutsche2procedures2procedure2

What's new in 34.0.0

- General minor bug fixes - Optimisation of the user interface

Store description

With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone. Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore. The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

See this store page in another country

Prices, ranks and reviews are per country. Revenue above is already worldwide.

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