Impossible to finish identification process. Always asking me to wait for the confirmation
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | not in a grossing chart |
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| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 196 reviews on the United Kingdom Google Play, Aug 7, 2017 to Oct 18, 2026: 65% are 1 or 2 stars. Open a theme to read what people wrote.
30 of the 1 and 2 star reviews.
★★★★★ The document verification functionality doesn't work well.
★★★★★ you have to log in anew every time you launch the app.
★★★★★ Also what's the point of biometrics login if you still ask for email to log in and then send verification code?
17 of the 1 and 2 star reviews.
★★★★★ The document verification functionality doesn't work well.
★★★★★ identity confirmation does not work.
★★★★★ the application is not working.
6 of the 1 and 2 star reviews.
★★★★★ Useless, need all your personal data just to have basic functions, many sections don't work.
★★★★★ Also, if you don't have the right type of contract the app is useless and makes everything much more complicated.
★★★★★ So more or less useless to me :-(
6 of the 1 and 2 star reviews.
★★★★★ And sorry but I'm not gonna call the support center just to sit in the waiting queue wasting my time.
★★★★★ awful app, awful service (prepare to talk a lot with a robot and with support having no idea about their services), uncompetive prices, never again Allianz
★★★★★ As of up to date, payments from Allianz are still ongoing, I have sent several emails already, but I have had no response so far.
5 of the 1 and 2 star reviews.
★★★★★ First, the identification process crashed at the very end.
★★★★★ app freezes regularly.Not able to take a selfie to complete my identification
★★★★★ App crashes when I am trying to access "My personal data".
4 of the 1 and 2 star reviews.
★★★★★ I cancelled my insurance in May using the app, to be ended on July.
★★★★★ I would like to cancel my contract, but it seems that I can not cancel the contract online, but only in App after an identification verification process, which is fair.
★★★★★ And why even have a website when the whole process of asking for a refund requires me to print a document and send it by actual snail mail?
3 of the 1 and 2 star reviews.
★★★★★ and all your process progress lost and you have to do it again from zero.
★★★★★ Messages cannot be in the form of floods so the topic is lost.
★★★★★ I'm totally lost here and I don't know why is it so complicated to have an overview of your contracts inside the app.
6 of the 4 and 5 star reviews.
★★★★★ Very user friendly and straightforward.
★★★★★ Easy to use and great use of Apps
★★★★★ It easy to contact my Agent
2 of the 4 and 5 star reviews.
★★★★★ Plus, having English support and app is really helpful in Germany.
★★★★★ very useful and comfortable
2 of the 4 and 5 star reviews.
★★★★★ Plus, having English support and app is really helpful in Germany.
★★★★★ Customer service does not respond.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United Kingdom Google Play.
Impossible to finish identification process. Always asking me to wait for the confirmation
The App isn't a good one. I have been struggling with the identification process. And the App is constantly moving you to the website. The settings isn't available in the App. I won't be recommending anyone using the App.
The document verification functionality doesn't work well. perhaps it is optimised only for German documents. for my ID it claims the back side is not the same ID as the front side. For my passport the verification fails in the end of the process
unusable. you have to log in anew every time you launch the app. identity confirmation does not work.
extreme langsame Ladezeiten
Nothing works
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Prices, ranks and reviews are per country. Revenue above is already worldwide.