WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Crashes and freezes14%
13 of the 1 and 2 star reviews.
★★★★★ the app doesnt load and is just stuck on the loading screen.
★★★★★ Sometimes even the app doesn't load.
★★★★★ Now cannot book by time only get the loading circle and then crashes.
Bugs, things not working12%
11 of the 1 and 2 star reviews.
★★★★★ since I have changed my phone to s24 it's not working!
★★★★★ also having application error
★★★★★ The app itself is just full of bugs, making it hard to cancel rides and locate
Price and subscription10%
9 of the 1 and 2 star reviews.
★★★★★ put time in for bus to pick up in the evening then app provide time 15 minutes earlier as train not at pickup point at that time if i book will be canceled as no show.
★★★★★ Absolute waste of tax payer money.
★★★★★ Im unable to book or cancel the ride.
Slow, laggy, battery6%
6 of the 1 and 2 star reviews.
★★★★★ the app doesnt load and is just stuck on the loading screen.
★★★★★ app keeps getting stuck at the loading screen and needs to reinstalled.
★★★★★ Now cannot book by time only get the loading circle and then crashes.
Wrong or poor results6%
6 of the 1 and 2 star reviews.
★★★★★ Latest ride delayed five minutes without any passengers ex previous origin, then dropped me at wrong destination (virtual bus stop) instead of intended address.
★★★★★ absolutely useless if I want to change departure time , I have to go back two steps, change time, and again choose destination.
★★★★★ Useless app, always running late sometimes even 30 min.🤷♀️
Worse after an update5%
5 of the 1 and 2 star reviews.
★★★★★ Are you sure this app works in the latest version of Android ?
★★★★★ App has been update but is worse.
★★★★★ Map is not updated and Every time i book it for single person, system take it as 2 person.
Lost data, sync, backup3%
3 of the 1 and 2 star reviews.
★★★★★ Unreliable, always make sure you have a backup plan when its a 30% chance the bus will be a no show.
★★★★★ Service has gone bad to worse.
★★★★★ We have tried on 3 different devices and also deleted and reinstalled.
Missing features3%
3 of the 1 and 2 star reviews.
★★★★★ Also, the service has insufficient operating hours, and a lack of buses DURING PEAK TIMES.
★★★★★ Can't change your age, can't get student discount
★★★★★ I've tried working around the issue with taking an earlier ride but the bus still arrives late and I end up missing my trains.
