WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working23%
13 of the 1 and 2 star reviews.
★★★★★ The push to talk button fails, it is ridiculous.
★★★★★ We purchased this device to ensure our baby's safety, but it fails at the most important moments.
★★★★★ Notified Tapo engineers who are now aware of this bug and now awaiting an app update that will address this issue.
Price and subscription13%
7 of the 1 and 2 star reviews.
★★★★★ ADS ADS ADS ADS IN AN APP I PAID MONEY FOR.
★★★★★ bila sudah subscribe, tiada jalan untuk cancel
★★★★★ I purchased 10 tapo cameras and extra when I set the alarm only for a person no motion these cameras do not go off when I set the motion they go off for even a leaf blowing by the time the cameras even go off the…
Too many ads13%
7 of the 1 and 2 star reviews.
★★★★★ Edit: The app is also full of adverts.
★★★★★ They've started giving *notifications* for adverts (for my camera) and the notification won't clear until I open the advert.
★★★★★ Forces ads to upsell via notifications.
Worse after an update11%
6 of the 1 and 2 star reviews.
★★★★★ okay I can see this is pointless I'll buy another device but not from u the motion detector is pointless even at its lowest setting still is worthless you literally have to turn it off Words cannot describe my…
★★★★★ a more recent update added significant lag to remote camera panning.
★★★★★ Notified Tapo engineers who are now aware of this bug and now awaiting an app update that will address this issue.
No customer support7%
4 of the 1 and 2 star reviews.
★★★★★ Customer Service scores: Tapo=7, Eufy=5, Wyze=-100.
★★★★★ I purchased 10 tapo cameras and extra when I set the alarm only for a person no motion these cameras do not go off when I set the motion they go off for even a leaf blowing by the time the cameras even go off the…
★★★★★ Tapo's C460 offers sharp 4K, local SD storage and AI without a subscription, but support has disappointed.
Limits, credits, locked features5%
3 of the 1 and 2 star reviews.
★★★★★ Device name limit to 10 char when use Thai character.
★★★★★ as soon as a guest I invites goes watch recordinga I get kicked "It looks like you've reached your device limit for playing this video.
★★★★★ Told my device limit is reached half the time with only one camera and one app in use.
Login and account problems5%
3 of the 1 and 2 star reviews.
★★★★★ and why am I kicked from watching recordings if I am the main account that has full permissions???
★★★★★ I don't want to create an account.
★★★★★ I really don't appreciate ads in the app I'm forced to use because I was stupid enough to sign up in the ecosystem by paying actual money for the hardware.
Slow, laggy, battery5%
3 of the 1 and 2 star reviews.
★★★★★ a more recent update added significant lag to remote camera panning.
★★★★★ The Tapo app is slow compared to other camera apps.
★★★★★ Also the other member's video feed is very laggy and borderline unusable.