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Shopify Inbox icon
GOOGLE PLAY

Shopify Inbox

Shopify Inc. · Business · United States store
NOT IN TOP 100 HERE
View on Google Play ↗ Instagram card App Store version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.5 of 5
8K ratings in this store
Countries it ranks in
0
was 0 on Oct 15, 2026

Revenue

Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
LIFETIME INSTALLS (GOOGLE)
615.1K
About 8K per month on average since launch
RATINGS
8K
AVG RATING
4.47
PRICE
Free
IN APP PURCHASES
No
CONTAINS ADS
No
LAST UPDATE
15d ago
RELEASED
Jun 9, 2020
CONTENT RATING
Everyone

Last 29 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 29
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 24, 2026not in a grossing chart
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Best rank Sep 24, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
2.6 reviews / week
  • Trendfalling
  • Recent reviews average3.6 stars
  • Recent 1 and 2 star share30%
From the latest 500 written reviews, covering 1371 days. The store only returns this many, so this is the most recent slice.
RATING BREAKDOWN
8K ratings
5★79%
4★8%
3★4%
2★3%
1★7%

What users want

From the latest 500 reviews on the United States Google Play, Jan 20, 2023 to Oct 21, 2026: 30% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Slow, laggy, battery15%

23 of the 1 and 2 star reviews.

★★★★★ It's very slow — it doesn't load directly when you open it from the notification.
★★★★★ It doesnt let me login after i press on my store, it keeps loading, waited for 5 mins and it keeps loading.
★★★★★ Error loading all the time and says no messages
Bugs, things not working14%

22 of the 1 and 2 star reviews.

★★★★★ Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is.
★★★★★ This app is so glitchy, I am constantly missing messages because I just get signed out and never notified.
★★★★★ My app is not working properly, when ever I open media files, it automatically closes the app...
Login and account problems12%

18 of the 1 and 2 star reviews.

★★★★★ always 4 steps to log in.
★★★★★ If you ever have any issues with the account or app, you will never be able to resolve it.
★★★★★ It doesnt let me login after i press on my store, it keeps loading, waited for 5 mins and it keeps loading.
Crashes and freezes10%

15 of the 1 and 2 star reviews.

★★★★★ The Shopify Inbox app opens but instantly crashes whenever we try to reply to customers.
★★★★★ It's very slow — it doesn't load directly when you open it from the notification.
★★★★★ Sometimes it gives notification, but the app simply doesn't load, then I need to go to my pc.
Worse after an update10%

15 of the 1 and 2 star reviews.

★★★★★ unusable after new update.
★★★★★ Update trash, app no longer working.
★★★★★ Why do these companies feel the need to constantly update?
No customer support7%

10 of the 1 and 2 star reviews.

★★★★★ This has been ongoing for weeks with no fix and no direct support phone number.
★★★★★ in 2 years I have never had a single customer, that was a real customer with a real inquiry contact me through this chat line..
★★★★★ Shopify itself has stopped all support for customers.
Lost data, sync, backup6%

9 of the 1 and 2 star reviews.

★★★★★ Tried deleted storage and cache.
★★★★★ this is an opportunity to all who lose their hopes
★★★★★ Really bad app, won't log in on my tablet, I lost so many bookings for not receiving email notifications
Wrong or poor results5%

7 of the 1 and 2 star reviews.

★★★★★ Shopify customer support is useless.
★★★★★ I used to give it 5 stars, but now, after the update that Facebook messenger & instagram msgs will not be available soon on shopify inbox, which makes this app useless.
★★★★★ This is a useless app if you have more than one store!
WHAT THEY ASK FOR
  • Too good man ,I appreciate the developers but need more options! 4★, Oct 21, 2025
  • mostly great, wish there was a way to improve the ai assistant 4★, Feb 7, 2025
  • Needs a better way to weed out spam. 3★, Nov 23, 2024
  • love the AI component only wish it would send the message as well 5★, Nov 16, 2024
  • Needs an option to completely disable or at least edit the pre-chat form. 2★, Jul 29, 2024
  • Awsome, i tell you they have auto reply, and anything you need for your netwok, free, so dont worry, just add a second box on the home page. 5★, Jul 22, 2024
  • Doesn't allow you to add an existing store, only allows you to create new ones. 1★, Sep 3, 2023
  • work well just I wish I could copy and paste the header. 2★, May 5, 2023
WORDS THAT KEEP COMING UP IN BAD REVIEWS
latest version4shopify inbox6spam messages4cannot login3switch between3customer messages3come through3
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use10%

30 of the 4 and 5 star reviews.

★★★★★ The app makes it easy to answer questions, provide product recommendations and respond to enquiries in real time.
★★★★★ Love it, easy to integrate and smooth to operate
★★★★★ Simple and easy to use🙂‍↕️
Useful, it helps8%

24 of the 4 and 5 star reviews.

★★★★★ integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support.
★★★★★ it's a useful app to respond quickly to enquiries.
★★★★★ Very helpful to see new messages and be able to catch them quickly so we can respond immediately as well.
Fast5%

15 of the 4 and 5 star reviews.

★★★★★ Love it, easy to integrate and smooth to operate
★★★★★ perfect for instant conversation with customers.
★★★★★ very good app so fast and easy to use
Great support4%

11 of the 4 and 5 star reviews.

★★★★★ integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support.
★★★★★ great way to give customers a new option for support.
★★★★★ A great tool for customer support.
Accurate, great results2%

6 of the 4 and 5 star reviews.

★★★★★ Works great Shopify, good job on this app.
★★★★★ Works great with shopify app , simplest ✌️💯
★★★★★ Would now rate this 5 stars as I don't see any further issues and all works well!

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United States Google Play.

★★★★★Oct 21, 2026

best response I love it

★★★★★Oct 15, 2026

Not working on Android. Cannot login. Tried deleted storage and cache. Tried uninstalling and reinstalling. App is updated. This needs to be fixed. I am losing sales and dealing with frustrated customers because of this.

★★★★★Oct 2, 2026

notification come late

★★★★★Aug 28, 2026

have download app but won't do anything

★★★★★Aug 26, 2026

great sight very helpful

★★★★★Aug 4, 2026

I use Shopify Inbox for my Cashmere Knot store, and it has been a great tool for communicating with customers. The app makes it easy to answer questions, provide product recommendations and respond to enquiries in real time. integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support. It's simple to use, reliable and an excellent addition for any Shopify store that wants to improve customer

Store screenshots

ScreenshotScreenshotScreenshotScreenshotScreenshot

App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

Apple's ad repository couldn't be reached right now. Try again later.

Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

Meta Ad Library ↗Active Facebook and Instagram adsTikTok Creative Center ↗Top performing TikTok adsTikTok creators ↗Organic videos mentioning the appInstagram ↗Reels and posts under its hashtagYouTube ↗Reviews, tutorials and ShortsDeveloper site ↗Landing page and pricing

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title or short description.

shopify inbox13shopify11inbox8customers4chat4support4conversations4build strong3customer conversations3customer3time3shop3chats3sell2business2build2strong2relationships2send2know2let2feedback2help2

What's new in 8.65.2

No release notes.

Store description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. --------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

See this store page in another country

Prices, ranks and reviews are per country. Revenue above is already worldwide.

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