awesome service..always love to travel with TrainPal 🙏
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | not in a grossing chart |
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| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the Japan Google Play, Aug 17, 2026 to Oct 21, 2026: 19% are 1 or 2 stars. Open a theme to read what people wrote.
47 of the 1 and 2 star reviews.
★★★★★ Along side this app turning into a spin the wheel buzzword filled app, i requested a refund on a ticket within the hour of purchasing and received 12% of the money back, the customer service was incredibly unhelpful,…
★★★★★ IF it works, pricing good, however very difficult to use.
★★★★★ I was happy with the app at first, but the last three times I bought the ticket, they changed its price in the last minute.
13 of the 1 and 2 star reviews.
★★★★★ Along side this app turning into a spin the wheel buzzword filled app, i requested a refund on a ticket within the hour of purchasing and received 12% of the money back, the customer service was incredibly unhelpful,…
★★★★★ Customer service has been extremely poor.
★★★★★ unable to contact about these problems.
12 of the 1 and 2 star reviews.
★★★★★ PayPal payment invariably fails, leaving unsure if ticket booked or not.
★★★★★ Infuriatingly it often fails to bring up the same ticket just used minutes before to get through the ticket gate.
★★★★★ The live tracker doesn't work most of the time
12 of the 1 and 2 star reviews.
★★★★★ I've been trying to sort out a refund due to a cancelled Eurostar train and the Chat Bot has been useless.
★★★★★ something has clearly went wrong.
★★★★★ it pushed more tickets than wanted when asked for refund 5minutes later it says wait 2days after 2days it says not refundable something went wrong
9 of the 1 and 2 star reviews.
★★★★★ Well I can no longer login or use verification code to login on the app so now I have to use the wen browser version.
★★★★★ Purchased railcard for my wife on TrainPal and cannot get it added to her account.
★★★★★ i have multiple accounts and it always moves the last used railcard to the other account...its really annoying
4 of the 1 and 2 star reviews.
★★★★★ Looks very shady, as well as the ton of ads that just keep popping up.
★★★★★ Sluggish and rammed full of adverts and random notifications
★★★★★ Just downloaded, logged in but cannot see my ticket, just full of ads!
4 of the 1 and 2 star reviews.
★★★★★ Used to work great, but recently had a cancelled train, mailed the tickets back by recorded delivery, received proof of delivery from the Royal Mail only to find that Trainpal have lost them.
★★★★★ Bought an anytime return only to find out it was off-peak only, tried to change it and lost money on admin fee.
★★★★★ Ticket machine issue caused me to lose out by £30 and they refused to refund me.
3 of the 1 and 2 star reviews.
★★★★★ currently locked into a dispute because the app wouldn't allow changes to UK tickets via split save so required purchasing new tickets for refund.
★★★★★ Why do I have to pay extra to change my ticket when the new one is cheaper?
★★★★★ Worst is the "support", a contact form limited to 35 characters, and replies that read like poor English translations rather than genuine help.
147 of the 4 and 5 star reviews.
★★★★★ It's s quite easy to use but what's going on with the metro line ticket and information.
★★★★★ a very quick and easy App to use, and no booking fees!
★★★★★ Swift easy to book and offers more value for money.
28 of the 4 and 5 star reviews.
★★★★★ Cheap tickets and alerts of time changes
★★★★★ The App provides Affordable tickets without booking charges.
★★★★★ Pretty Good for Cheap Deals
19 of the 4 and 5 star reviews.
★★★★★ a very quick and easy App to use, and no booking fees!
★★★★★ Very good information.and fast.👍
★★★★★ It's quick and easy to use.
16 of the 4 and 5 star reviews.
★★★★★ Very easy to use and useful and timely updates.
★★★★★ Easy to use helps make booking and paying for train train tickets a breeze
★★★★★ 100% happy with service, price and staff were more than helpful , above and beyond what was expected so thank you so much.
14 of the 4 and 5 star reviews.
★★★★★ Works well, gives good options and offers and keeps you informed of delays.
★★★★★ easy to use app and accurate timetabling.
★★★★★ just a great tool, easy to use and constant accurate information
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Japan Google Play.
awesome service..always love to travel with TrainPal 🙏
Excellent.
great app. It enables you to split yoir journey to get the cheapest tickets.
Cheap tickets and alerts of time changes
The App provides Affordable tickets without booking charges. Excellent.
I like the app. It's s quite easy to use but what's going on with the metro line ticket and information. Not great.
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Prices, ranks and reviews are per country. Revenue above is already worldwide.