Doesn't let you update payments in the app, forces you to use lyft no point in this app whatsoever. Terrible upsell screen every time im trying to just get a bike.
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
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Measured from the store, not estimated.
From the latest 305 reviews on the India Google Play, Jun 15, 2017 to Oct 7, 2026: 44% are 1 or 2 stars. Open a theme to read what people wrote.
34 of the 1 and 2 star reviews.
★★★★★ For this price, you might as well take a Lyft or Uber
★★★★★ I have had issues with the bike saying it is unlocked and charging me when it is stuck in the dock.
★★★★★ If a station is full, but you park an ebike within a few feet, you shouldn't be charged as if you're leaving it in a random spot.
22 of the 1 and 2 star reviews.
★★★★★ the customer service employees were polite but did very little to fix/resolve the problem.
★★★★★ I rode Capital Bikeshare 4 times and had to contact their help 3 times because of how trash it is.
★★★★★ Inaccurate / misleading pricing descriptions with no support.
17 of the 1 and 2 star reviews.
★★★★★ Accounts failed to merge and could no longer rent bikes using the account.
★★★★★ Bike with a friend doesn't work it doesn't let you unlock it and just charges you
★★★★★ App failed to end ride after properly docked and got charged $100, will never ride again.
17 of the 1 and 2 star reviews.
★★★★★ Many other reviews make it clear that the system can't be relied upon for transportation, and I can see that the the app doesn't even function to establish an account, a clear warning that worse would follow.
★★★★★ I would expect to be able to use this app as a foreign visitor but fell at the first hurdle - it wouldn't use my UK phone number for verification so I can't use the app as there is no email or alternative verification…
★★★★★ code to login in doesnt work
12 of the 1 and 2 star reviews.
★★★★★ When we finally found one and locked the bikes in place, the return didn't register in the app, causing more confusion.
★★★★★ If you have to use it, make sure you tie it to a credit card so you can charge back every time they mess up, and they will mess up.
★★★★★ Allows you to set up an account and save a perfectly valid credit card, then when you go to take a bike tells you your card isn't valid and asks you to "upgrade".
11 of the 1 and 2 star reviews.
★★★★★ Doesn't let you update payments in the app, forces you to use lyft no point in this app whatsoever.
★★★★★ Will update review if situation changes
★★★★★ I had an account and I change my phone number could be update and then the representative ask me if I wanted to be a driver and I was trying to rent a bike for the day
10 of the 1 and 2 star reviews.
★★★★★ Inaccurate / misleading pricing descriptions with no support.
★★★★★ Bike inventory is wrong and can't be trusted, every time I try to use it I end up biking half way around the city to find an open dock.
★★★★★ Sends useless notification spam with no way to turn it off.
5 of the 1 and 2 star reviews.
★★★★★ the program has gone down the drain.
★★★★★ Couldn't understand app Maybe I'm slow.
★★★★★ Constantly get error loading error.
28 of the 4 and 5 star reviews.
★★★★★ An easy way to get around the DC area.
★★★★★ Seemless, cheap, takes seconds to set up, easy to understand.
★★★★★ Setting up things was easy and the prize is unbeatable.
10 of the 4 and 5 star reviews.
★★★★★ Very useful, convenient and fun to ride
★★★★★ Stations are everywhere and was very fun and convenient to use to get around.
★★★★★ I thought it was a great experience i hope all enjoy as much as i did
9 of the 4 and 5 star reviews.
★★★★★ Very useful, convenient and fun to ride
★★★★★ The app is very useful - it tells how many bikes are available/how many parking spaces are left.
★★★★★ The app is very useful and well designed.
9 of the 4 and 5 star reviews.
★★★★★ Stick with CabiClassic bikes where subscribed membership is great value even without the Bike Angels rewards program, and 5 cents per minute makes non-subscription good too.
★★★★★ Seemless, cheap, takes seconds to set up, easy to understand.
★★★★★ get the annual subscription ride free 365 days for free
6 of the 4 and 5 star reviews.
★★★★★ works well, occasional issues with dock avalability at my destination
★★★★★ I am so glad to use the capi bike but i am late to use the bike i wish i could use them before .the bikes are more quality with cheap price to use annual
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, India Google Play.
Doesn't let you update payments in the app, forces you to use lyft no point in this app whatsoever. Terrible upsell screen every time im trying to just get a bike.
Lyft manages Capital bike share and does a poor job of it in general. we see many docks that do not have sufficient bikes and e-bikes. often e-bikes are not serviced promptly compounding the problem. the main issue is that Lyft relies on the Capital bike share bike Angel program which offers trivial incentives for people to rebalance bikes from one dog to another. so almost nobody does it. Lyft only rebalances docs when people call in and complain. And a lot of times they ignore requests.
excellent
LOVING EVERY RIDES WITH THE E-BIKE! Thank you Cabi for the pleasant and comfortable experience I have using the app to the individual rides. I have my own bike and need to replace the brakes and gears and naturally I am more inclined towards natural friction which the non-E-bikes weren't so much harder to pedal. I live where there's inclines--I need to get back in the gym, but I've had instances where I got off the bike and walked it up a 23° clime. A bit. Much? But thank you.
The app and bikes work well. An easy way to get around the DC area. Support is fairly good.
Used to be much cheaper (even a year ago). For this price, you might as well take a Lyft or Uber
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