What users want
From the latest 500 reviews on the Japan Google Play, May 23, 2021 to Oct 8, 2026: 67% are 1 or 2 stars. Open a theme to read what people wrote.
WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Worse after an update9%
29 of the 1 and 2 star reviews.
★★★★★ ห่วยแตก update แล้วเข้าอีกไม่ได้ ต้องถือบัตรไปยืนยันตัวตนที่สาขา แบบนี้จะมีแอปไว้ทำบ้าอะไร
★★★★★ ระบบห่วยจริง อยู่ต่างประเทศนี่ไม่ต้องใช้ทำธุรกรรมเลยเหอะ จะบังคับให้เปิดเนตโรมมิ่งยืนยันตัว โคตรปัญญาอ่อน อัพเดตแอปที ก็ต้องมาล็อกอินใหม่อีก ทั้งที่เดิมก็ใช้มาเรื่อยๆ update 31Mar25…
★★★★★ update ยอดเงินโคตรช้า แต่พอยอดเงิน update แล้ว ก็ต้องรออีก กว่าจะทำธุรกรรมได้ ช้ามาก
Login and account problems5%
16 of the 1 and 2 star reviews.
★★★★★ อัพเดทแล้ว ต้อง login ใหม่ทุกครั้ง ต้องใช้ เน็ทมือถือ ต้องกรอก OTP ต้องscan หน้าใหม่ทุกครั้ง มันจะยากมากเกินไปมั้ย เปิด app มาจะรีบใช้งาน เจอแบบนี้ไม่โอเค app ธนาคารอื่นเค้าทำแบบนี้มั้ยเวลาอัพเดท น่าจะลองคิดดูหน่อยนะ
★★★★★ It still the same tranfering bad at midnight slow password it worst banking app in thailand
★★★★★ This is only for Thai people's ID,if you are foreigners or students you can't even login in to this app.
Bugs, things not working3%
10 of the 1 and 2 star reviews.
★★★★★ I want to know why I can't open this app and used it I have book, I have ATM card but It's was available ok only error
★★★★★ Still error every end of each month
★★★★★ Can't log-in sometimes, error system
Price and subscription2%
7 of the 1 and 2 star reviews.
★★★★★ Money Transferred to this Bank has an issue, While another Banks are not.
★★★★★ but my money s also in three😌😌😌
★★★★★ As a result, I am unable to withdraw money from GSB's Digital Lottery.
Wrong or poor results2%
6 of the 1 and 2 star reviews.
★★★★★ I can't open apps for 2 days already and always show the messages that "something went wrong, please try again later" I already restarted my phone few times but still cannot.
★★★★★ Useless app now because it requires cellular network only to be usable, they didn't think about us whom have no internet access from cellular network but get that from WiFi instead.
★★★★★ Useless now since last update.
Slow, laggy, battery1%
5 of the 1 and 2 star reviews.
★★★★★ slow response, too much power consumption , feel annoying to use it
★★★★★ It still the same tranfering bad at midnight slow password it worst banking app in thailand
★★★★★ Very slow update process.
Crashes and freezes1%
3 of the 1 and 2 star reviews.
★★★★★ Worst Bank app ever, crashes and system down 2-3 times a week, and call center cannot help accept please wait and wait and wait.
★★★★★ This app is unreliable, I could not even log in to my account and it crashes.
WHAT THEY ASK FOR
- Please make 1 year statements available. 4★, Jun 1, 2026
- Please allow VPN to uae, no problem with other banks' apps at all. 2★, Dec 1, 2024
WORDS THAT KEEP COMING UP IN BAD REVIEWS
call center5play store4other bank4
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use4%
5 of the 4 and 5 star reviews.
★★★★★ Excellent and love it So convenient and easy to do it on your own used.
★★★★★ Very good app, easy to use
★★★★★ This app is more security and easy for used
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
