WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Worse after an update16%
12 of the 1 and 2 star reviews.
★★★★★ There was a forced update.
★★★★★ didn't have to update worked fine before charge me all that money and I get nothing in return, besides wasn't even recording like it should one wasn't recording nothing
★★★★★ so if you don't update you can't use your camera so if people don't wanna up date you should return there money
Bugs, things not working15%
11 of the 1 and 2 star reviews.
★★★★★ Exact error: “Session expired, please log in again” Some times I am on a minute or two but most of the time it kicks me out in seconds.
★★★★★ Now if I try to connect on my S9 having connected previously with one of my other phones it fails with "System error" unless I physically uninstall and reinstall the app.
★★★★★ Notifications stopped working recently.
Price and subscription14%
10 of the 1 and 2 star reviews.
★★★★★ didn't have to update worked fine before charge me all that money and I get nothing in return, besides wasn't even recording like it should one wasn't recording nothing
★★★★★ so if you don't update you can't use your camera so if people don't wanna up date you should return there money
★★★★★ These cameras were rock solid for a few years and now they can't play back SD card recorded video with the latest update, which pushes their subscription options aggressively now.
No customer support14%
10 of the 1 and 2 star reviews.
★★★★★ trying to contact the company for support is nearly impossible.
★★★★★ camera keeps going offline every other day even at 85% signal strength 100% battery and try to contact customer support is a total waste of time keeps telling you to use words it can understand maybe the customer…
★★★★★ horrible customer service and no help lines, buy from any other company.
Slow, laggy, battery8%
6 of the 1 and 2 star reviews.
★★★★★ Playback on recorded footage often lags and gets hung up.
★★★★★ camera keeps going offline every other day even at 85% signal strength 100% battery and try to contact customer support is a total waste of time keeps telling you to use words it can understand maybe the customer…
★★★★★ slowest damn loading I've ever seen
Too many ads5%
4 of the 1 and 2 star reviews.
★★★★★ Stop shoving cloud storage advertisements into the apps menus.
★★★★★ Way too many cloud storage ads embedded all over the app now.
★★★★★ takes minutes to open and bombards you with ads
Limits, credits, locked features5%
4 of the 1 and 2 star reviews.
★★★★★ The app used to work perfectly since I got a new phone the video is limited to 6 seconds unless I pay 3.99 per month it was never limited to 6 seconds before, very disappointed
★★★★★ can someone help, how to cancel the monthly subscription paid via credit card automatically???
Login and account problems5%
4 of the 1 and 2 star reviews.
★★★★★ Exact error: “Session expired, please log in again” Some times I am on a minute or two but most of the time it kicks me out in seconds.
★★★★★ App is constantly making me sign in, causing the cameras to miss things that need to be seen.
★★★★★ Camera Works but not efficient, recording stopped working, no playback, cannot get password reset and no communication from support.
