Latley I have issues putting through transactions. Once to twice a day. My phone will not connect to the card reader until I abort the transaction and try again, then it connects. Why is this. Ongoing approx a month. Samsung galaxy s22 ultra
Estimated from the grossing charts of Oct 26, 2026 in the 53 countries we track.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the India Google Play, Jul 24, 2025 to Oct 22, 2026: 56% are 1 or 2 stars. Open a theme to read what people wrote.
89 of the 1 and 2 star reviews.
★★★★★ I had a bug where I couldn't pay money out of my account and the support team was just the worst.
★★★★★ awful customer service when you have a problem.
★★★★★ been trying to verify my business account for 2 days now been on support chat no further everytime i click on verify it just keeps saying try again been trying for 2 days now so fustrated
78 of the 1 and 2 star reviews.
★★★★★ I need access tobmy business funds you are not legally aloud to withhold my funds , you literally have no grounds for this and the longer you keep my access the more I am going to be putting a claim for , i work 9 am…
★★★★★ I had a bug where I couldn't pay money out of my account and the support team was just the worst.
★★★★★ it brings me every time to sign up or log in but it doesn't show the services 😒
61 of the 1 and 2 star reviews.
★★★★★ cant refund first transaction.
★★★★★ I had a bug where I couldn't pay money out of my account and the support team was just the worst.
★★★★★ I took several card payments from customers, now my money is stuck in SumUp as it won't let me transfer to my bank account.
49 of the 1 and 2 star reviews.
★★★★★ I had a bug where I couldn't pay money out of my account and the support team was just the worst.
★★★★★ Then when I want to ask how to update it or why it does not work, the whole chat stops working.
★★★★★ I returned the POS device, created an account, and after entering my personal information, I got locked out due to an error that can't be resolved.
29 of the 1 and 2 star reviews.
★★★★★ 🙅♂️ Good when it works.UTTERLY USELESS when it doesn't.
★★★★★ can't authorise any payments or send money from it, so pretty much useless
★★★★★ Getting in touch with someone takes forever, and the chatbot is absolutely useless—it never understands the problem.
29 of the 1 and 2 star reviews.
★★★★★ Then when I want to ask how to update it or why it does not work, the whole chat stops working.
★★★★★ A recent update has taken the app in a backward direction and trying to get any support is impossible with a terrible bot and no details to speak to a human.
★★★★★ Two days notice to confirm details to keep within regulations but fails to update said details due to constant error messages (or jumps to chat, for some reason).
13 of the 1 and 2 star reviews.
★★★★★ I need access tobmy business funds you are not legally aloud to withhold my funds , you literally have no grounds for this and the longer you keep my access the more I am going to be putting a claim for , i work 9 am…
★★★★★ Have deleted and reinstalled app twice but still failing.
★★★★★ the reason im using it is because my money is in there otherwise i would have deleted it ages ago.
11 of the 1 and 2 star reviews.
★★★★★ this latest update takes forever to install and then still crashes
★★★★★ The + is right at the top of the screen, under my battery display, so is impossible to press.
★★★★★ Cannot currently edit or add items as the bar with the cross and tick appear at the very top of the screen where the clock and battery information is.
39 of the 4 and 5 star reviews.
★★★★★ fantastic 👊 easy to set up and use 👊 100% recommend
★★★★★ easy to use and handy because not everyone carries cash now
★★★★★ Great customer service, and easy to use 👍🏾
9 of the 4 and 5 star reviews.
★★★★★ absolutely brilliant fast and does everything I need
★★★★★ It's quick and easy to use.
★★★★★ Quick and effective system with fast drawdown of funds as required via bank transfer.
6 of the 4 and 5 star reviews.
★★★★★ very helpful and useful for my small business.
★★★★★ it has been a game changer for my small business to offer other payment options to my clients.
★★★★★ absolutely 💯 perfect thanks sumup for the support u give out is 5star very helpful and very polite professional and they will go up and beyond to sort ur problems out ASAP thanks for making my life easier going that…
6 of the 4 and 5 star reviews.
★★★★★ free website build with full incorporated payment system.
★★★★★ That's always something not working but still we use it as a charity it's very cheap to run.
★★★★★ easy to use with affordable rates
5 of the 4 and 5 star reviews.
★★★★★ Now we have good support, SumUp has lots of new products and services we will take advantage of in 2027 trading strategy.
★★★★★ Great customer service, and easy to use 👍🏾
★★★★★ really good app and great customer service.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, India Google Play.
Latley I have issues putting through transactions. Once to twice a day. My phone will not connect to the card reader until I abort the transaction and try again, then it connects. Why is this. Ongoing approx a month. Samsung galaxy s22 ultra
Assistenza uguale a ZERO, quasi impossibile parlare con operatore solo AI CHAT
cant refund first transaction. I put a test transaction through for £1 , they took their fee right away so I had 98p in my balance. I tried refunding that £1 but wasn't allowed as I didn't have the balance to cover it. I had to put another £1 through in order to have enough balance to refund the original £1. Jokers! re: their reply. uninstalling then, will use someone else . adjusting to 1 star
cheap and easy
great love sum up - excellent features for a small biz
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Where this app is buying and earning its users. Each link opens pre filtered.
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Prices, ranks and reviews are per country. Revenue above is already worldwide.