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GOOGLE PLAY

GrabMerchant

Grab Holdings · Food & Drink · United States store
NOT IN TOP 100 HERE
View on Google Play ↗ Instagram card App Store version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.1 of 5
229.6K ratings in this store
Countries it ranks in
0
was 0 on Oct 18, 2026

Revenue

Estimated from the grossing charts of Oct 24, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
LIFETIME INSTALLS (GOOGLE)
19.8M
About 571.2K per month on average since launch
RATINGS
229.6K
AVG RATING
4.14
PRICE
Free
IN APP PURCHASES
No
CONTAINS ADS
No
LAST UPDATE
6d ago
RELEASED
Dec 7, 2023
CONTENT RATING
Everyone

Last 30 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 30
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Oct 23, 2026not in a grossing chart
Oct 24, 2026not in a grossing chart
Oct 25, 2026not in a grossing chart
Best rank Sep 26, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
5.3 reviews / week
  • Trendsteady
  • Recent reviews average2.5 stars
  • Recent 1 and 2 star share60%
From the latest 500 written reviews, covering 663 days. The store only returns this many, so this is the most recent slice.
RATING BREAKDOWN
229.6K ratings
5★69%
4★5%
3★10%
2★3%
1★13%

What users want

From the latest 500 reviews on the United States Google Play, Dec 30, 2024 to Oct 23, 2026: 60% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
No customer support10%

30 of the 1 and 2 star reviews.

★★★★★ Very stupid AI support bot that is incapable to forward the conversation to the humain support.
★★★★★ Extremely slow response from tech support.
★★★★★ When will this support amex, diner's club, jcb and unionpay for tap to pay?
Price and subscription10%

29 of the 1 and 2 star reviews.

★★★★★ the app never give notifications despite we open all access and open the app in the background and a chat head floating on the screen which result in delayed delivery and cancellation.
★★★★★ The "Leave" button is grayed out on the Store Owner account, making cancellation impossible.
★★★★★ in the recent update, why are you no longer giving merchant compensation for prepared orders if the customer or rider cancels the order?
Bugs, things not working8%

23 of the 1 and 2 star reviews.

★★★★★ Sellers depend on daily sales for income, not waiting indefinitely for bug fixes.
★★★★★ System Bug & Double Charges!
★★★★★ if this continues better turn off grab n stop entirely since they also auto pause store after failed to accept order
Worse after an update7%

21 of the 1 and 2 star reviews.

★★★★★ Udah update, tapi malah sering force close.
★★★★★ in the recent update, why are you no longer giving merchant compensation for prepared orders if the customer or rider cancels the order?
★★★★★ Please update your app, once fix I'll change it to 5 star.
Login and account problems5%

16 of the 1 and 2 star reviews.

★★★★★ The "Leave" button is grayed out on the Store Owner account, making cancellation impossible.
★★★★★ 18/05/26, we called Merchant Support to verify documents for our new branch in Johor.
★★★★★ Doesn't send OTP, even if I use different numbers.
Too many ads3%

10 of the 1 and 2 star reviews.

★★★★★ tolonglah merchant udah bayar admin tinggi, blm lagi ads, masa CS aja ga ada.
★★★★★ Apps are good but Management are not.they are Too greedy.for example they cut ads cost for a single sale more than 70%.not Just our profit but our cost also gone.becareful when u buy grab ads exspecially search ads.
★★★★★ cannot put search ads anymore?
Wrong or poor results3%

10 of the 1 and 2 star reviews.

★★★★★ Constantly carry pizzas the wrong way.
★★★★★ The new look of the order preparation page is more confusing than before, potentially be misleading to wrong order.
★★★★★ useless can't fine my location in Puerto princessa palawan haha
Slow, laggy, battery3%

9 of the 1 and 2 star reviews.

★★★★★ Extremely slow response from tech support.
★★★★★ it's draining because who have time to keep checking one app a hundred time a day.
★★★★★ the chat system needs improvement, like wdym my chat is still loading while I'm having a connection more stable than my mental health.
WHAT THEY ASK FOR
  • Grab is very convenient, especially when I need a ride or want food delivered. 5★, Sep 30, 2026
  • we are using this app for 8 years for our business and grab always listen customer side not business owners it's like they don't have right to speak recently we had order we deliver in good packaging but rider spilled… 4★, Sep 26, 2026
  • I wish they just list them and add "for activation" than empty! 1★, Jul 9, 2026
  • I wish mdr of qr scan can be fixed fee like P5 or P10 per scan! 1★, Jul 9, 2026
  • Please make it auto accept food by our rider. 1★, Oct 28, 2025
  • please give us some time to prepare the item don't send the rider before the item is ready and please educate your riders as well how to behave 1★, Jul 4, 2025
  • and please add option to our machine we want banned for some grab driver who is not welcomed. 1★, Mar 26, 2025
  • I wish Grab HQ know the difficulty of knowing which customer that give review so we can investigate any unsatisfactory ffeedback and give proper service in the future. 2★, Jan 30, 2025
WORDS THAT KEEP COMING UP IN BAD REVIEWS
tidak ada15tidak bisa11customer service10ga ada6pesanan masuk6dan tidak5ng ng5ng nh5sangat merugikan5sama sekali4nh ng4bisa di4
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use7%

12 of the 4 and 5 star reviews.

★★★★★ Easy to manage orders, update products, and track sales.
★★★★★ easy to use and safe..very good service
★★★★★ easy to use and can edit menu every where
Fast4%

7 of the 4 and 5 star reviews.

★★★★★ Every Month is our Cheap Days we Always Order a Chinese Food & Sweet Desserts too Satisfied our Cravings Very Fast Delivery we Love Feast Family Foods Very Convinent talaga...
★★★★★ Features such as GrabRewards, peer-to-peer transfers, PayLater, and instant checkout across Grab services make transactions quick and convenient.
★★★★★ Clean UI and Fast app not like the other one keeps getting my Business close and logout.
Useful, it helps3%

5 of the 4 and 5 star reviews.

★★★★★ Very useful and impormative.
★★★★★ really helpful for restaurant etc.
Looks great2%

3 of the 4 and 5 star reviews.

★★★★★ GAK UMAZING APPNYA UI BULUK
★★★★★ Clean UI and Fast app not like the other one keeps getting my Business close and logout.
Worth the money2%

3 of the 4 and 5 star reviews.

★★★★★ we are using this app for 8 years for our business and grab always listen customer side not business owners it's like they don't have right to speak recently we had order we deliver in good packaging but rider spilled…
★★★★★ Every Month is our Cheap Days we Always Order a Chinese Food & Sweet Desserts too Satisfied our Cravings Very Fast Delivery we Love Feast Family Foods Very Convinent talaga...
★★★★★ customer receive good price but merchant get less profit but better than nothing.

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United States Google Play.

★★★★★Oct 23, 2026

Very stupid AI support bot that is incapable to forward the conversation to the humain support. Is it possible to completely disable AI's suggestions to "improve" our replies to clients? In the "Menu" screen, the button 'add item, add category etc' changes its text and blinks as crazy. And now it is became impossible to appeal incidents - the stupid AI bot window appears there now instead of appealing form.

★★★★★Oct 22, 2026

Extremely slow response from tech support. Sellers depend on daily sales for income, not waiting indefinitely for bug fixes. Fix your system issues immediately before more merchants leave your platform.

★★★★★Oct 21, 2026

Terrible timing. No allowance time in between for cooking/preparation time. Riders assigned too fast and early, causing riders to complain wasting time to wait for food preparation. Riders have almost no training. Constantly carry pizzas the wrong way.

★★★★★Oct 18, 2026

tampilannya ngeblank pas mau bayar pake ovo

★★★★★Oct 17, 2026

perfect combo app for food and transportation

★★★★★Oct 17, 2026

Worst apps for vendor cause we cannot talk to coustermer service if we have a problem. The AI and online service not helpful. Stop using AI cause grab not good at it

Store screenshots

ScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshot

App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

No App Store ads in the EU
None in the last 90 days.

Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here. Shown for the App Store version (GrabMerchant).

Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title or short description.

grab merchant8business7grab7merchant7customers5sign grab5merchant partner5better4sign4orders4enjoy better3better way3way doing3doing business3voice calling3merchant partners3partner3sales3create3delivery3time3manage3device3partners3

What's new in 4.196.0

Speed and stability matter when you're in business. This release is packed with bug fixes and performance improvements for a better than ever GrabMerchant app experience.

Store description

Enjoy a better way of doing business. Download the app and sign up as a Grab merchant-partner today. Two simple steps to become a Grab merchant-partner: 1. Sign up your business first with our sales team. GrabFood/GrabMart sign up: https://www.grab.com/merchant/food/ GrabPay sign up: https://www.grab.com/merchant/pay/ ------------------------------------------------------------------------------ 2. After signing up, download this app to enjoy a better way of doing business. If you want to create more opportunities for business growth, this mobile app will support you. It offers delivery and a secure cashless payment option to millions of consumers. Now who doesn’t want that? Being a Grab merchant-partner means enjoying more options Expand your business beyond the breakfast-lunch-dinner crowd or your in-store customers. GrabFood allows you to deliver meals when hunger strikes at any time of the day. GrabMart helps you reach out to more customers and make grocery deliveries straight to their homes. The GrabMerchant app makes your online business more seamless If you’re running a food delivery service or even a grocery store, this app manages your processes efficiently – so you can focus on what you do best. Manage orders easily Check all the orders coming into your restaurant or store and track the ones that are being fulfilled, straight from your device. Core Voice Calling & High-Priority Alerts Voice calling is a core feature of our app, allowing merchant-partners to place outgoing VoIP calls to passengers or delivery partners to clarify critical, time-sensitive booking and replacement details. Additionally, this feature enables merchants to receive incoming calls from our automated system assistant for urgent, real-time order updates. To ensure these critical communications are not missed—especially when the device is locked, the screen is off, or the app is in the background—Grab utilizes USE_FULL_SCREEN_INTENT permissions for incoming call notifications. This guarantees an immediate, reliable, and seamless coordination experience that millions of merchant-partners depend on daily to fulfill orders without delay. Grow your sales online Offer discounts to convert them into loyal customers. Advertise within the app to get more orders. Get better insights A good seller makes better business decisions, supported by data and store performance. See what’s working right for you, so you can focus your efforts to make more sales. Learn with GrabAcademy Running a restaurant or a shop isn’t easy. So we’re making it easier for you with lessons on how to improve your performance. Enable secure payments Going cashless helps both you and your customers. No matter what you’re selling on the app, you can now track and trace where your money comes and goes, while giving your customers the flexibility to pay faster and safer. Manage your storefront Create, upload and update your menu or catalogue to stand out from the crowd. Manage employees access Create designated profiles for different members of your team. Some features are only available in selected markets. To learn more about the information used in our mobile app, including our interest-based advertising and cross-device tracking, or to exercise certain opt-out choices you may have, please refer to our Privacy Policy. Privacy Policy : www.grab.com/privacy Open Source Software Attributions: www.grb.to/oss-attributions

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Prices, ranks and reviews are per country. Revenue above is already worldwide.