Your latest update was terrible. Very terrible, always no driver, always no driver. I know I can claim but this also make my regular go away... Fix the problem man....
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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| Oct 25, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the United States Google Play, Dec 31, 2024 to Oct 24, 2026: 60% are 1 or 2 stars. Open a theme to read what people wrote.
30 of the 1 and 2 star reviews.
★★★★★ Very stupid AI support bot that is incapable to forward the conversation to the humain support.
★★★★★ Extremely slow response from tech support.
★★★★★ When will this support amex, diner's club, jcb and unionpay for tap to pay?
29 of the 1 and 2 star reviews.
★★★★★ the app never give notifications despite we open all access and open the app in the background and a chat head floating on the screen which result in delayed delivery and cancellation.
★★★★★ The "Leave" button is grayed out on the Store Owner account, making cancellation impossible.
★★★★★ in the recent update, why are you no longer giving merchant compensation for prepared orders if the customer or rider cancels the order?
23 of the 1 and 2 star reviews.
★★★★★ Sellers depend on daily sales for income, not waiting indefinitely for bug fixes.
★★★★★ System Bug & Double Charges!
★★★★★ if this continues better turn off grab n stop entirely since they also auto pause store after failed to accept order
22 of the 1 and 2 star reviews.
★★★★★ Your latest update was terrible.
★★★★★ Udah update, tapi malah sering force close.
★★★★★ in the recent update, why are you no longer giving merchant compensation for prepared orders if the customer or rider cancels the order?
16 of the 1 and 2 star reviews.
★★★★★ The "Leave" button is grayed out on the Store Owner account, making cancellation impossible.
★★★★★ 18/05/26, we called Merchant Support to verify documents for our new branch in Johor.
★★★★★ Doesn't send OTP, even if I use different numbers.
10 of the 1 and 2 star reviews.
★★★★★ tolonglah merchant udah bayar admin tinggi, blm lagi ads, masa CS aja ga ada.
★★★★★ Apps are good but Management are not.they are Too greedy.for example they cut ads cost for a single sale more than 70%.not Just our profit but our cost also gone.becareful when u buy grab ads exspecially search ads.
★★★★★ cannot put search ads anymore?
10 of the 1 and 2 star reviews.
★★★★★ Constantly carry pizzas the wrong way.
★★★★★ The new look of the order preparation page is more confusing than before, potentially be misleading to wrong order.
★★★★★ useless can't fine my location in Puerto princessa palawan haha
9 of the 1 and 2 star reviews.
★★★★★ Extremely slow response from tech support.
★★★★★ it's draining because who have time to keep checking one app a hundred time a day.
★★★★★ the chat system needs improvement, like wdym my chat is still loading while I'm having a connection more stable than my mental health.
12 of the 4 and 5 star reviews.
★★★★★ Easy to manage orders, update products, and track sales.
★★★★★ easy to use and safe..very good service
★★★★★ easy to use and can edit menu every where
7 of the 4 and 5 star reviews.
★★★★★ Every Month is our Cheap Days we Always Order a Chinese Food & Sweet Desserts too Satisfied our Cravings Very Fast Delivery we Love Feast Family Foods Very Convinent talaga...
★★★★★ Features such as GrabRewards, peer-to-peer transfers, PayLater, and instant checkout across Grab services make transactions quick and convenient.
★★★★★ Clean UI and Fast app not like the other one keeps getting my Business close and logout.
5 of the 4 and 5 star reviews.
★★★★★ Very useful and impormative.
★★★★★ really helpful for restaurant etc.
3 of the 4 and 5 star reviews.
★★★★★ GAK UMAZING APPNYA UI BULUK
★★★★★ Clean UI and Fast app not like the other one keeps getting my Business close and logout.
3 of the 4 and 5 star reviews.
★★★★★ we are using this app for 8 years for our business and grab always listen customer side not business owners it's like they don't have right to speak recently we had order we deliver in good packaging but rider spilled…
★★★★★ Every Month is our Cheap Days we Always Order a Chinese Food & Sweet Desserts too Satisfied our Cravings Very Fast Delivery we Love Feast Family Foods Very Convinent talaga...
★★★★★ customer receive good price but merchant get less profit but better than nothing.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States Google Play.
Your latest update was terrible. Very terrible, always no driver, always no driver. I know I can claim but this also make my regular go away... Fix the problem man....
Very stupid AI support bot that is incapable to forward the conversation to the humain support. Is it possible to completely disable AI's suggestions to "improve" our replies to clients? In the "Menu" screen, the button 'add item, add category etc' changes its text and blinks as crazy. And now it is became impossible to appeal incidents - the stupid AI bot window appears there now instead of appealing form.
Extremely slow response from tech support. Sellers depend on daily sales for income, not waiting indefinitely for bug fixes. Fix your system issues immediately before more merchants leave your platform.
Terrible timing. No allowance time in between for cooking/preparation time. Riders assigned too fast and early, causing riders to complain wasting time to wait for food preparation. Riders have almost no training. Constantly carry pizzas the wrong way.
tampilannya ngeblank pas mau bayar pake ovo
perfect combo app for food and transportation
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Prices, ranks and reviews are per country. Revenue above is already worldwide.