WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Price and subscription23%
37 of the 1 and 2 star reviews.
★★★★★ toxic app cannot unsubscribe, keeps charging money and doesn't show you if you are subscribed...
★★★★★ they took a 100$ charge on my card , started a timer but bike never unlocked.
★★★★★ Beware of the subscription model.
Bugs, things not working20%
32 of the 1 and 2 star reviews.
★★★★★ Service itself it pretty great, but the app logs itself out every few days and doesn't work with Google's password manager, so you get to experience the joy of fiddling with your password while the last bikes all get…
★★★★★ it's a subscription which doesn't work in the favor of the end-user.
★★★★★ didn't work and kept getting errors on the payment screen saying my account failed to create.
Login and account problems15%
24 of the 1 and 2 star reviews.
★★★★★ Service itself it pretty great, but the app logs itself out every few days and doesn't work with Google's password manager, so you get to experience the joy of fiddling with your password while the last bikes all get…
★★★★★ My account has been suspended for no reason...
★★★★★ BIXI automatically charges your account without clearly notifying you, and there's no easy way to disable this in the app or website.
Limits, credits, locked features10%
17 of the 1 and 2 star reviews.
★★★★★ now im paying dor a bike that never came out of the rack and i cant return it because its still locked
★★★★★ Put a $100 hold on my credit card for a week without notification.
★★★★★ Unfortunately ever since my credit card expired at the end of july, I haven't been able to use bixi.
Slow, laggy, battery4%
7 of the 1 and 2 star reviews.
★★★★★ This app is inconsistent and laggy, which shouldn't happen especially when many people rely on it.
★★★★★ it's slow and doesn't work half of the time at the milton and university station, meaning I have to walk 5 or 10 minutes to the next station, defeating the convenience of bixi in the first place.
★★★★★ Bixi is great but your app lags so much !
No customer support4%
6 of the 1 and 2 star reviews.
★★★★★ Customer service is not helpful most of the time
★★★★★ get a " contact customer support error message".
★★★★★ You can't delete your card info from Bixi, and customer service won't respond to emails 💆.
Worse after an update3%
5 of the 1 and 2 star reviews.
★★★★★ No one's working on the app, hasn't had an update since I got it.
★★★★★ I can't change or update my payment method in my profile, it always says "unknown error, try later".
★★★★★ Pos won't update because I have an older phone..
Missing features3%
5 of the 1 and 2 star reviews.
★★★★★ I can't change or update my payment method in my profile, it always says "unknown error, try later".
★★★★★ There's no option in the app for contacting customer support.
★★★★★ No option for refund that I can see.
