WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Bugs, things not working24%
42 of the 1 and 2 star reviews.
★★★★★ Please fix this bug and address support tickets promptly.
★★★★★ this app stopped working.
★★★★★ Now there is a new bug that does not even let me enable or disable feeding schedules so I can only feed manually while away on a trip.
Worse after an update19%
32 of the 1 and 2 star reviews.
★★★★★ Please issue a firmware update that can be sent from the app.
★★★★★ However there is an update that I can never install because it gives me network error issues.
★★★★★ Feeder log dosent update anymore.
No customer support9%
15 of the 1 and 2 star reviews.
★★★★★ does not support multi user control correctly either
★★★★★ To make matters worse, support has been unresponsive for days.
★★★★★ This app suddenly, and with absolutely zero warning, dropped support for my cat feeder model (the one with the camera).
Crashes and freezes7%
12 of the 1 and 2 star reviews.
★★★★★ the app crashes and closes any time I try to access my feeder.
★★★★★ The app worked great for a long while, now it won't open.
★★★★★ App keeps crashing after trying to access the feeder camera
Price and subscription6%
10 of the 1 and 2 star reviews.
★★★★★ this product line gets abandoned by the manufacturer so they can sell you their subscription.
★★★★★ Now I have an expensive manual feeder again.
★★★★★ stop spending so much money on branding and serve your existing customers w a functioning app or browser-based app.
Missing features5%
9 of the 1 and 2 star reviews.
★★★★★ horrible app still have the same bugs , for me i cant change the portion and know I CANT CONNECT MY DIVICE SO IT STOP FEEDING MY CATS HAD THIS DIVICE FOR YEARS I TAKE GOOD CARE OF IT but know the app can do the thing…
★★★★★ Cant change time, food volume or turn on or off.
★★★★★ Cant change schedule or food amount on the app.
Lost data, sync, backup3%
6 of the 1 and 2 star reviews.
★★★★★ Quite the waste of money and lost time considering how often these let your pets down.
★★★★★ App constantly disconnects from Internet or doesn't sync/drops connect to the device.
★★★★★ It has gone from mildly annoying to absolutely infuriating how every compatible PetLibro app just wipes the feeding plan schedule periodically, with no rhyme or reason, or any warning.
Slow, laggy, battery3%
6 of the 1 and 2 star reviews.
★★★★★ Doubly frustrating when the UI is unintuitive and slow, causing a long "loading" prompt before ultimately saving none of the changed schedule.
★★★★★ Most of the time it would say loading and then do nothing.
★★★★★ Can't update/add/delete scheduled feedings, just get the spinning loading icon then nothing happens.
