excellent!
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | not in a grossing chart |
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| Oct 20, 2026 | not in a grossing chart |
| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the United Kingdom Google Play, Aug 21, 2026 to Oct 21, 2026: 48% are 1 or 2 stars. Open a theme to read what people wrote.
67 of the 1 and 2 star reviews.
★★★★★ I was charged twice on my card for the same trip and no customer service to help me get my money back
★★★★★ Si te cancelan y es pago con su tarjeta tardan más que un banco regular el reembolso.
★★★★★ waited over 40 minutes for one ride after it cancelled and charged double the price should have gone with a Uber instead of this
24 of the 1 and 2 star reviews.
★★★★★ I was charged twice on my card for the same trip and no customer service to help me get my money back
★★★★★ after wanting a refund contacting support they said it is not possible so I had to dispute it with my bank for fraud and scam and luckily I got my money back.
★★★★★ Horrible drivers with no vetting and support.
13 of the 1 and 2 star reviews.
★★★★★ cannot receive sms otp for Singapore number
★★★★★ can't sign into a different account on my phone.
★★★★★ DiDi stubbornly insists on phone verification instead of sending an SMS when I'm roaming.
7 of the 1 and 2 star reviews.
★★★★★ it will fail to find drivers when you need it
★★★★★ It keeps glitching - an example of this is that on the map it says the driver hasn't arrived, yet the notification says they have arrived, and this keeps happening.
★★★★★ Honestly, the system is filled with bugs, sometimes it requires paying more money than the agreed upon terms, and the customer service isn't helpful at all
7 of the 1 and 2 star reviews.
★★★★★ waited over 40 minutes for one ride after it cancelled and charged double the price should have gone with a Uber instead of this
★★★★★ lost a document folder, modern companies cannot help and cannot even put a "notice board" like request
★★★★★ I'm an loyal , everyday user of the didi app and I seem to notice that the didi pass is now just gone.
5 of the 1 and 2 star reviews.
★★★★★ it is useless and very dangerous app because all drivers want to cancel the ride and ask you to pay the cash
★★★★★ We strongly recommend that Didi implements enhanced training protocols to improve driver navigation accuracy.
★★★★★ Basically I was delivered to wrong location.
5 of the 1 and 2 star reviews.
★★★★★ no way to turn them off via the settings.
★★★★★ Once you visit a country with didi food it will spam you even if you leave the country, no option to disable or filter notifications
★★★★★ THERE'S NO WAY TO COMPLAIN THE DRIVER AS WELL IT IS VERY VERY STRESSFUL!!!
4 of the 1 and 2 star reviews.
★★★★★ it's always freezing up on me
★★★★★ same problems, on a trip it rapes the battety and overloads the gps, the battery that last 4 days using youtube and TikTok is drained in 45 minutes, arriving at destination with empty phone battery, phone overheats,…
★★★★★ The app freezes In the middle of the service
21 of the 4 and 5 star reviews.
★★★★★ Easy to order and clean cars
★★★★★ easy to understand and informative
★★★★★ easy to use nice people fantastic cars
21 of the 4 and 5 star reviews.
★★★★★ fast response with selecting a driver.
★★★★★ Best ride share in town they are quick and reliable and safe
★★★★★ overall great experience quick and convenient and affordable pricing
8 of the 4 and 5 star reviews.
★★★★★ overall great experience quick and convenient and affordable pricing
★★★★★ These benefits make DiDi a great value-for-money option for regular passengers.
★★★★★ جميل وموثوق وسعره مناسب Awesome app, safe, and affordable 💯
5 of the 4 and 5 star reviews.
★★★★★ it's usually helpful app 🙂
5 of the 4 and 5 star reviews.
★★★★★ Easy to order and clean cars
★★★★★ New and very clean vehicle!!!
★★★★★ always neat and clean cars that smell fresh and the drivers are dressed very neat.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United Kingdom Google Play.
excellent!
I was charged twice on my card for the same trip and no customer service to help me get my money back
Excellent app with excellent service.
installed already but can't go through the Handphone number step, it keep saying too many attempts pls try again
very frustrated with the experiences of paying for the ride & then getting asked to pay online because the driver said I didn't pay. it happens way too often.
Tuve un incidente en mi último viaje, lo he reportado muchas veces y el soporte de la App nunca me ha brindado una respuesta efectiva, pasa más el tiempo y es menos probable que me puedan ayudar
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Prices, ranks and reviews are per country. Revenue above is already worldwide.