Great deals & offers that keep me engaged
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 500 reviews on the Japan Google Play, Jul 14, 2026 to Oct 21, 2026: 24% are 1 or 2 stars. Open a theme to read what people wrote.
36 of the 1 and 2 star reviews.
★★★★★ You have refused to transfer my balance to my nominated account I provided on 15/09/2026.
★★★★★ Could be clearer between what's spent and remaining in the account.
★★★★★ The renewed driving license won't match with the original one that bank has in it's records and I now got locked out if my account for 6 months now losing access to £2000.
19 of the 1 and 2 star reviews.
★★★★★ When the app is open already and I need to authorise payment it states 'not recognised' and cancels any payment approval.
★★★★★ Beware about this bank as you will lose all of you money.
★★★★★ When it works its great, but as its the only way to access my money, 50% isn't good enough.
15 of the 1 and 2 star reviews.
★★★★★ Does not update total in the background so when I need to approve payment app states not enough funds and I'm unable to authorise payment, after a manual refresh funds appear.
★★★★★ absolute nuisance having to update , can't wait to leave
★★★★★ Just updated app Blank screen.
13 of the 1 and 2 star reviews.
★★★★★ It would be nice to have customer support in English!
★★★★★ Based on my experience, I would not recommend Chase to anyone who expects responsive customer service and a smooth banking service.
★★★★★ very bad customer service.
12 of the 1 and 2 star reviews.
★★★★★ Terrible keeps crashing won't load accounts.
★★★★★ App Crashes Constantly..What is Chase UK ???
★★★★★ NOT SAFE TO HAVE AS MAIN BANK Unfortunately the app crashes, and freezes, there's no other way to access your money - leaving me unable to complete transactions, transfer money,etc.
12 of the 1 and 2 star reviews.
★★★★★ trying to put on tablet it glitches taking ID photos and you go around in circles before you give up.
★★★★★ App stopped working and now I am unable to download this app
★★★★★ This one is a frustrating exercise in trial and error and feels like pure luck whether online payments are approved or not.
12 of the 1 and 2 star reviews.
★★★★★ transfers money waaayy to slow.
★★★★★ But for the last month or 2 it has been absolutely TANKING my battery.
★★★★★ app is so slow and always glitching
8 of the 1 and 2 star reviews.
★★★★★ The renewed driving license won't match with the original one that bank has in it's records and I now got locked out if my account for 6 months now losing access to £2000.
★★★★★ would appreciate standard security features like 2FA and the ability to apply limits per transfer or per day.
★★★★★ I was so frustrated immediately i got paid from work and wanna pay bills they locked my bank account, it took several days and loads of documents even whatsapp chats for my money to be cleared.
138 of the 4 and 5 star reviews.
★★★★★ It is so easy to use here and abroad.
★★★★★ Account really easy to set up and use.
★★★★★ Great app and easy to reach customer service if there is a problem
25 of the 4 and 5 star reviews.
★★★★★ I got the reward money so quick 🤣 Great app, very fast to open account and efficient.
★★★★★ excellent interest rates, easy to navigate and instant access.
★★★★★ This is a great bank with fast transfers, great interface and the saving aspect is great, keep up the fab work chase.
18 of the 4 and 5 star reviews.
★★★★★ Great app and easy to reach customer service if there is a problem
★★★★★ easy to use app and customer service always available for help and advice.
★★★★★ Great app, good customer service ie, polite & prompt.
9 of the 4 and 5 star reviews.
★★★★★ Great rewards and interest easy app and helpful staff
★★★★★ one of the few banks out there that are actually helpful to deal with.
★★★★★ Great bank very user friendly app very helpful staff would highly recommend
9 of the 4 and 5 star reviews.
★★★★★ Great app ,good savings rates, great value insurance which includes world wide travel insurance, phone and breakdown cover.
★★★★★ this is brilliant and £50 free
★★★★★ apps is trouble free,.rarely crashes
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Japan Google Play.
Great deals & offers that keep me engaged
I would definitely recommend Chase, in fact I have to all my friends. It is so easy to use here and abroad.
I'm in America not UK@@
good
nice just wish the saving rates were better can't justify keeping saving at 1.5% less than elsewhere after promotion has finished ..
easy app to navigate... but would be better if they can offer better interest rates on savings
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Prices, ranks and reviews are per country. Revenue above is already worldwide.