WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Login and account problems32%
104 of the 1 and 2 star reviews.
★★★★★ Had this app and didn't use for a while then went to use and doesn't accept my password so I try getting new password but never happened so I delete app and install again and doesn't even work,is this just a joke site…
★★★★★ Then when I ask for a password reset sent to my email, I get nothing.
★★★★★ person link other services without a linking code and unfortunately I don't have 🆔 enough to verify who I am.
Bugs, things not working13%
42 of the 1 and 2 star reviews.
★★★★★ now it takes 2 devices and about 30 minutes to make a payment as there is a token error making it crash
★★★★★ I couldn't sign in using my password, so changed my password, and it still doesn't work.
★★★★★ I tried to reset my password (multiple times) but then I get an error saying it's incorrect when I try to use it.
Wrong or poor results11%
36 of the 1 and 2 star reviews.
★★★★★ The app is near useless if we can't reliably use linked government services.
★★★★★ says my email is incorrect - no it isn't and then my password is incorrect - again no but try to change it and surprise, surprise its still wrong or better still "you've used this before" but you told me it was…
★★★★★ I've changed my password and even got the successful message yet everytime I try logging in, it says i have the wrong details.
Worse after an update6%
18 of the 1 and 2 star reviews.
★★★★★ please undo what you did with this so-called update its not user friendly and like everyone else all i know is that it takes you into a loop to no-where until all you can do is just give up.
★★★★★ This after the last update.
★★★★★ The password won't accept or update in this application every time (RFM10A), typical government pineapple application.
Crashes and freezes4%
13 of the 1 and 2 star reviews.
★★★★★ now it takes 2 devices and about 30 minutes to make a payment as there is a token error making it crash
★★★★★ continuous crashes, services never loading or if they do they resort back to the myGov app within 5 seconds.
★★★★★ won't load, just get error messages all the time.
Slow, laggy, battery3%
10 of the 1 and 2 star reviews.
★★★★★ 0nly errors and stuck loading screens...
★★★★★ continuous crashes, services never loading or if they do they resort back to the myGov app within 5 seconds.
★★★★★ loading time is up to 5 min even when I have cleared the cache
Lost data, sync, backup3%
9 of the 1 and 2 star reviews.
★★★★★ today iv barely gone into this app and it has been months since iv used it.
★★★★★ and if you lose 1 document you've basically lost your entire account.
★★★★★ It encourages user's to creat a digital id, to make login easier, it may very well do, if you manage to get the 2 apps to link or sync.
Missing features3%
9 of the 1 and 2 star reviews.
★★★★★ I want to read my heath record stuff about my amputated thumb but when we view there's no option to zoom and on a mobile phone so can't read not even a download option these are my health records same as if I asked for…
★★★★★ No option to login with myid as stronger option.
★★★★★ There is a massive lack of instruction and it's frustrating and confusing to use.
