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My Optus icon
GOOGLE PLAY

My Optus

Optus Mobile Pty Ltd · Tools · United Kingdom store
NOT IN TOP 100 HERE
View on Google Play ↗ Instagram card
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.7 of 5
162.2K ratings in this store
Countries it ranks in
0
was 0 on Oct 15, 2026

Revenue

Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in a grossing chart in any country we track, so there is no rank to estimate from. Most unranked apps earn far less than charted ones, often close to nothing.
LIFETIME INSTALLS (GOOGLE)
9.8M
About 66.7K per month on average since launch
RATINGS
162.2K
AVG RATING
4.70
PRICE
Free
IN APP PURCHASES
No
CONTAINS ADS
No
LAST UPDATE
22d ago
RELEASED
Aug 14, 2014
CONTENT RATING
PEGI 3

Last 29 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 29
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · GOOGLE PLAY ONLY EST
Show daily values
Sep 24, 2026not in a grossing chart
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
Oct 7, 2026not in a grossing chart
Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
Oct 13, 2026not in a grossing chart
Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Best rank Sep 24, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
16 reviews / week
  • Trendfalling
  • Recent reviews average3.2 stars
  • Recent 1 and 2 star share40%
From the latest 500 written reviews, covering 221 days. The store only returns this many, so this is the most recent slice.
RATING BREAKDOWN
161.8K ratings
5★80%
4★16%
3★1%
2★0%
1★3%

What users want

From the latest 500 reviews on the United Kingdom Google Play, Mar 15, 2026 to Oct 21, 2026: 40% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Login and account problems18%

36 of the 1 and 2 star reviews.

★★★★★ Also since I have to remember a password now it will be changed to something generic I will remember so in reality it's less secure, the changes you people made influence people to choose something easy to remember.
★★★★★ Whats the point of Biometrics for login if they never work.
★★★★★ can't login and no support
Price and subscription14%

27 of the 1 and 2 star reviews.

★★★★★ terrible since your up.date I'm unable to go.online to pay my bill now I'm restricted I'm cancelling opus and I'm going to telstra so send me a paper copy of the bill to Sandra Groom unit 54/95 abbotsfield Rd Claremont…
★★★★★ raised the price twice in one year go screw yourselves
★★★★★ Nope, that's the last straw, they're forcing Prepaid Epic value customers to change to the Flex plus plan, which means a two week recharge goes down to 7 days, plus the price goes up lol, I'll come back when Stephen…
No customer support12%

24 of the 1 and 2 star reviews.

★★★★★ after the most frustrating convo with support chat I am thinking of terminating my service completely
★★★★★ can't login and no support
★★★★★ Horrible company, horrific customer service, such a bad internet provider.
Bugs, things not working10%

19 of the 1 and 2 star reviews.

★★★★★ talking to optus doesn't work they need to fix this problem
★★★★★ The widget constantly has a display error and forces me to log back in more then daily.
★★★★★ New User Onboarding Bug 1.
Wrong or poor results6%

12 of the 1 and 2 star reviews.

★★★★★ the telephone support were useless and after an hour and 15min I solved the problem but could do it because I had to get a verification code off a text on the number that doesn't work.
★★★★★ The app is atrocious and the support is useless.
★★★★★ dysfunctional, unreasonable ,inaccurate billing, hidden fees never fail to surprise whatsoever.
Slow, laggy, battery6%

11 of the 1 and 2 star reviews.

★★★★★ Incredibly slow mobile data not even including the packet loss that came with it.
★★★★★ worst phone provider app ever, can never log in and when I do it lags and crashes.
★★★★★ constantly watching loading screens.
Worse after an update4%

8 of the 1 and 2 star reviews.

★★★★★ again I have to get my phone fixed because of your stupid update im disability and find it hard to keep up with it all now I have to go in to the shop and get my phone fixed again not fare..
★★★★★ worked perfectly then forced an update and now doesn't work !
★★★★★ Hopefully, I'm now "updated."
Limits, credits, locked features4%

7 of the 1 and 2 star reviews.

★★★★★ trying hard to put credit on my phone.
★★★★★ your service is now charging 50$ for 28 days of credit your disgrace to all Australians and deserve to be sued for negligence on your behalf scamming the public for unfair prices and price gouging no better then bad…
★★★★★ tried logging in, forgot my password, ok, I'll reset my password, reset my password, your account has been locked for 60 minutes...
WHAT THEY ASK FOR
  • doing ok just a few issues with responding and resolving issues,the online help/chat needs more work, I seem to get disconnected when on it. 4★, Sep 21, 2026
  • Everytime I have to add more add on my service it says system unavailable. 1★, Aug 30, 2026
  • the app is veg easy to use and has all the information I need about my services. 5★, Aug 27, 2026
  • They listen to help with all my internet needs and offered appropriate plans for my home internet and mobile . 5★, Jul 13, 2026
  • need a bit more data though run out several times before my next month top up arrives 5★, Jul 6, 2026
  • Need an option to pay weekly/fortnightly. 1★, Jul 1, 2026
  • if I could hook up Sim it would be great 4★, Jun 14, 2026
  • I don't need a reminder that tells me nothing. 1★, May 13, 2026
WORDS THAT KEEP COMING UP IN BAD REVIEWS
customer service13keeps logging3please fix3verification code3rip off3terrible company3avoid optus3card details3pay my bill4
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use21%

56 of the 4 and 5 star reviews.

★★★★★ easy to find and work out
★★★★★ Easy to find clear and quick
★★★★★ easy to use and great way to pay bills
Fast3%

8 of the 4 and 5 star reviews.

★★★★★ Easy to find clear and quick
★★★★★ very responsive and good fast
★★★★★ very easy good communication and fast $6 daily unlimited data use
Great support3%

8 of the 4 and 5 star reviews.

★★★★★ helpful customer service.
★★★★★ excellent customer service
★★★★★ it's very easy to use and lots of great customer service
Useful, it helps3%

7 of the 4 and 5 star reviews.

★★★★★ helpful customer service.
★★★★★ Love the app mad easy asf to use & navigate through, helps keep track of bills and more.
★★★★★ Staff was very professional and helpful.
Accurate, great results1%

4 of the 4 and 5 star reviews.

★★★★★ Works well, can't complain
★★★★★ Thank you for the quality service.
★★★★★ it works well for the most part

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United Kingdom Google Play.

★★★★★Oct 21, 2026

hell yeah

★★★★★Oct 21, 2026

good overall

★★★★★Oct 20, 2026

It tops up my phone. but keeps logging me out why does it even have a widget if says cannot load the widget

★★★★★Oct 19, 2026

Excellent Service

★★★★★Oct 19, 2026

UPDATE WIDGET AZAPT

★★★★★Oct 19, 2026

Thank-you From Charles Les Galea-Harvey. 1:30 pm Monday, 19 October. 27 Tibbits St Bundamba Brisbane QLD Australia 4304.

Store screenshots

ScreenshotScreenshotScreenshotScreenshotScreenshotScreenshotScreenshot

Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

Meta Ad Library ↗Active Facebook and Instagram adsTikTok Creative Center ↗Top performing TikTok adsTikTok creators ↗Organic videos mentioning the appInstagram ↗Reels and posts under its hashtagYouTube ↗Reviews, tutorials and ShortsDeveloper site ↗Landing page and pricing

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title or short description.

optus9support4support optus3subhub2experience2easier2shop2payments2

What's new in 10.49

We’ve made improvements to help you get more from My Optus app: * Improved navigation to Upgrade & Protect and Spotlight offers. * Smoother browsing across roaming, subscriptions, Settings and Profile. * Updated Loop and SubHub experiences with clearer service, credit offer and subscription information. * Accessibility, sign-in and security improvements, plus bug fixes for a more reliable app.

Store description

The My Optus App is the easiest way for customers to manage all of their services and get support when you need it. • SubHub View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus. • Shopping experience Making it even easier to shop and buy with us. • Messaging Access 24/7 support at your fingertips. • Payments made easier Make fast, secure and easy payments. • Not an Optus customer? You can still download My Optus App to experience the Optus network and shop our latest deals. Device Compatibility: My Optus app is available on Android 10 or above devices. Help & Support: optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy

See this store page in another country

Prices, ranks and reviews are per country. Revenue above is already worldwide.

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