Locked out of app and all I get is an error message “we’re sorry something went wrong” Moved to another bank so I don’t have to deal with this.
Estimated from the grossing charts of Oct 25, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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| Oct 26, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 303 reviews on the Australia App Store, Dec 18, 2013 to Oct 9, 2026: 81% are 1 or 2 stars. Open a theme to read what people wrote.
119 of the 1 and 2 star reviews.
★★★★★ Locked out of app and all I get is an error message “we're sorry something went wrong” Moved to another bank so I don't have to deal with this.
★★★★★ App stopped working, have tried again over and over, to no avail.
★★★★★ App worked well until the last few months when it regularly has an error saying 'We're sorry.
100 of the 1 and 2 star reviews.
★★★★★ Locked out of account on a long weekend.
★★★★★ The app kept showing “Oops something went wrong” after I transferred money and then I can't access my account at all.
★★★★★ App updates require manually re-saving your FaceTime login, which is inconvenient & inefficient.
49 of the 1 and 2 star reviews.
★★★★★ Locked out of app and all I get is an error message “we're sorry something went wrong” Moved to another bank so I don't have to deal with this.
★★★★★ App stopped working, have tried again over and over, to no avail.
★★★★★ The app kept showing “Oops something went wrong” after I transferred money and then I can't access my account at all.
46 of the 1 and 2 star reviews.
★★★★★ It's not related to my phone having an update as I keep things up-to-date.
★★★★★ I don't always have time or data
★★★★★ Have logged out and in and updated but still won't show.
35 of the 1 and 2 star reviews.
★★★★★ I just signed up with AMP for home loan and this App is always crashing.
★★★★★ App crashes or sends an error message in the most inconvenient transfer times.
★★★★★ The app crashes and I reopen, same message I'm in a constant loop not being able to see the accounts.
31 of the 1 and 2 star reviews.
★★★★★ Locked out of account on a long weekend. No chat. No help. 3 days to process anything. Stranded
★★★★★ The app kept showing “Oops something went wrong” after I transferred money and then I can't access my account at all.
★★★★★ Will be moving all my money out of ANZ
20 of the 1 and 2 star reviews.
★★★★★ When I tried putting in a complaint with their NZ based customer service team, the woman focused more on a frustrated swear word I dropped than the fact her company's app did not work.
★★★★★ The App is not user friendly and the customer service even worse.
★★★★★ Live Chat and General Enquiries do not work via “contact us” in the app Both just come back with an error with the Salesforce logo.
8 of the 1 and 2 star reviews.
★★★★★ Additionally, the platform lacks transparency around fees, especially given AMP's past record of criminal deductions.
★★★★★ Pretty frustrating that this app has been down all weekend - and no way to access via phone browser 😟 this isn't the first time this app just hasn't worked for a ridiculous period of time.
★★★★★ It looks okay, but lacks basic features.
18 of the 4 and 5 star reviews.
★★★★★ It's a really useful app for banking. Everything in the app is thoughtfully placed and everything works.
★★★★★ Easy to transfer money and see what's in my account.
★★★★★ The details are clear and easy to read, in the right place and the important stuff readily available / visible.
5 of the 4 and 5 star reviews.
★★★★★ Sleek and clean, does everything I want.
★★★★★ Clean new interface and easier to use with fingerprint now.
★★★★★ Simplified banking and investment interface with more than industry standard features.
4 of the 4 and 5 star reviews.
★★★★★ This app is awesome, they offer good interest rates and now fast payments.
★★★★★ The one bizarre thing is the quick balance feature which shows you "funds available for withdrawal" which isn't the same as"balance", e.g.
★★★★★ This app is simple to use and quick and easy to undertake all functions!
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Australia App Store.
Locked out of app and all I get is an error message “we’re sorry something went wrong” Moved to another bank so I don’t have to deal with this.
Locked out of account on a long weekend. No chat. No help. 3 days to process anything. Stranded
Every so often (regularly) the app encounters a problem and I have to delete and re-download
App stopped working, have tried again over and over, to no avail.
The app kept showing “Oops something went wrong” after I transferred money and then I can’t access my account at all.
App worked well until the last few months when it regularly has an error saying ‘We’re sorry. Something went wrong. Please try again.’ Really frustrating when you need to get access urgently. Getting to the point where I’m likely going to change banks completely.
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Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Dec 18, 2013. Current version shipped Sep 19, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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