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Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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| Oct 21, 2026 | not in a grossing chart |
| Oct 22, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 113 reviews on the United States App Store, Jul 17, 2013 to Oct 7, 2026: 51% are 1 or 2 stars. Open a theme to read what people wrote.
12 of the 1 and 2 star reviews.
★★★★★ When I tried signing up, it did not work and just gave an error message but no explanation about why it didn't work.
★★★★★ They said temporairly not working & tomorrow it will work.
★★★★★ Hello I am a foreigner living in Thailand , I am trying to use this app but it's not working , every time I scan my passport they will tell me to come back later
11 of the 1 and 2 star reviews.
★★★★★ I've had to submit and verify my passport multiple times.
★★★★★ I got the SMS to go and set up my PIN, but when I signed into the app it just asked me to set a password and not a PIN.
★★★★★ App is constantly crashing, unfortunately it's the only thing available for foreigners who can't get Thai bank account and are wanting to pay with QR code :/
10 of the 1 and 2 star reviews.
★★★★★ No English customer support to help.
★★★★★ Support is in Thai only and can not copy to translate.
★★★★★ There is no support, everything works crookedly.
6 of the 1 and 2 star reviews.
★★★★★ They make you go through the entire application process which includes submitting your passport information just for you to not be able to use the app even after approval. An absolute waste of time and energy.
★★★★★ Trying to resolve with staff via chat is useless.
★★★★★ It's useless, impossible to start using and complete joke.
5 of the 1 and 2 star reviews.
★★★★★ After I updated lasted version in IOS ,application is very delay.
★★★★★ Before it's just fine until I was forced to update the App.
★★★★★ The App stopped working in my iPhone 6 and iPhone 6 Plus after I downloaded its latest version 2 days ago.
3 of the 1 and 2 star reviews.
★★★★★ App is constantly crashing, unfortunately it's the only thing available for foreigners who can't get Thai bank account and are wanting to pay with QR code :/
★★★★★ Besides not working for it's intended purpose of paying for things, the app is also buggy and crashes frequently.
★★★★★ I'm stuck on setting up my pin.
3 of the 1 and 2 star reviews.
★★★★★ My biggest concern is that access could suddenly be restricted while there is still money in the wallet.
★★★★★ Then I tried to top up money at 7-11 but it said I had no pin so I had to scan my face.
★★★★★ You can't transfer money or withdraw money once you deposit or someone send you money.
3 of the 1 and 2 star reviews.
★★★★★ If it wasn't for 7/11, I wouldn't use it much due to the limited options for non-Thai users."
★★★★★ Cannot connect a bank or credit card even if it is from Thailand unless you are Thai.
★★★★★ Unable to top up wallet using credit card
4 of the 4 and 5 star reviews.
★★★★★ Intuitive to use and many payment options.
★★★★★ It's easy, just push to pay and done!
★★★★★ สะดวก ใช้งานง่ายดีคับ แต่อยากให้ช่องทางเติมเงินหลากหลายกว่านี้คับ
2 of the 4 and 5 star reviews.
★★★★★ No need to carry my wallet any longer
2 of the 4 and 5 star reviews.
★★★★★ My guess is that the lack of support for international forms of payment is very likely imposed externally by regulation.
★★★★★ I downloaded but still couldn't change language to English. Can anyone help?
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
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1️⃣ ฿1,000/month credit card limit I use my credit card as my main payment method (I don't top up the wallet). When I scan a merchant's QR and type the amount myself, I can only pay ฿1,000 per month by credit card. After that, payment is blocked. I called customer service and they told me it's a hard limit for all users and resets on the 1st of each month. But when a merchant scans MY QR (like 7-Eleven), credit card payments still work with no limit. The problem is many shops still don't have a TrueMoney reader, so I have to scan their QR, and ฿1,000 a month is too low for real daily use. Please consider raising the limit, or let verified users set a higher limit. 2️⃣ "Add Photos Only" option Right now Photo access is only "Limited Access" or "Full Access." There is no "Add Photos Only." When saving a slip, the app only needs to ADD a photo. It doesn't need to read my library. With this option, the app can save slips without seeing any of my other photos, and without permission popups. It's safer for every user. iOS already supports it (PHPhotoLibrary.requestAuthorization(for: .addOnly)). K PLUS added this in version 6.0.0 after I gave feedback, and it works great. It's not a big problem in TrueMoney today, but it would be a really nice improvement.
I’ve had to submit and verify my passport multiple times. Even after being successfully verified and using the service for about a year, I was asked to submit my passport again. More recently, after not using the app for around six months, I opened it and was essentially asked to go through the verification process again. This makes the service feel very unreliable for foreign users. My biggest concern is that access could suddenly be restricted while there is still money in the wallet. Having to repeatedly submit sensitive passport information is also frustrating. Because of this uncertainty, I would not recommend keeping a significant balance in this wallet or relying on it as your main payment method.
There are so many issues with this app and I have yet to get it to work even after several weeks of trying. When I tried signing up, it did not work and just gave an error message but no explanation about why it didn’t work. Finally a few days later it did work and I registered. I got the SMS to go and set up my PIN, but when I signed into the app it just asked me to set a password and not a PIN. Then I tried to top up money at 7-11 but it said I had no pin so I had to scan my face. I tried several times and it just returned an error every time. Finally a day later I tried again and it worked. After that I loaded money at 7-11 but when I tried to pay at a store with TrueMoneu it said that the payment feature was not unlocked and that I had to upload more documents. Then I tried logging on later to upload the documents but got ANOTHER error message saying that the service is unavailable!!! Truly an awful app!
I like that to transfer some money with this application…
They make you go through the entire application process which includes submitting your passport information just for you to not be able to use the app even after approval. An absolute waste of time and energy.
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Released Jul 15, 2013. Current version shipped Sep 30, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.