I paid for this in full for unlimited use. Now I can’t even use it. I want a refund back
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
| Sep 24, 2026 | not in a grossing chart |
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| Oct 15, 2026 | $9.5K · 1 country |
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| Oct 23, 2026 | not in a grossing chart |
Measured from the store, not estimated.
From the latest 240 reviews on the Brazil App Store, Aug 25, 2023 to Mar 24, 2026: 87% are 1 or 2 stars. Open a theme to read what people wrote.
126 of the 1 and 2 star reviews.
★★★★★ I purchased a yearly subscription and genuinely loved how simple and user-friendly the app was.
★★★★★ I paid a yearly subscription and now they got some block on the old app not allowing me to download my pictures or use my credits I paid for.
★★★★★ Bought a $80 subscription and a few days later they put up a notice this app is moving to another similar app instead.
40 of the 1 and 2 star reviews.
★★★★★ I reached out to have this problem fixed multiple times to no response, I paid for a subscription and when I transferred My data to my new phone the subscription is still on my apple account but does not work on the…
★★★★★ Is this some type of scam ? I downloaded it and paid the $10 and none of the images I created are showing, and the support directs me to a non existing instagram account. Very disappointed. Would not recommend and…
★★★★★ The Ghibli and Action Figure Toy settings didn't work. Tried multiple photos, inputs and prompts. I want a refund. Don't advertise something if it isn't going to work at all.
39 of the 1 and 2 star reviews.
★★★★★ I received weekly credits and would even purchase extra credits when I needed them.
★★★★★ I paid a yearly subscription and now they got some block on the old app not allowing me to download my pictures or use my credits I paid for.
★★★★★ I paid for the $9.99 option and still couldn't edit my picture because it said I needed more credits.
17 of the 1 and 2 star reviews.
★★★★★ I've tried to reach out to Customer Service multiple times and I'm determined that they just don't have one…..
★★★★★ I reached out to have this problem fixed multiple times to no response, I paid for a subscription and when I transferred My data to my new phone the subscription is still on my apple account but does not work on the…
★★★★★ I requested a refund and got no response.
14 of the 1 and 2 star reviews.
★★★★★ This app claims to make photos that look like you, but that's not accurate at all.
★★★★★ It is such a rubbish app. They are robbing you I tried to make a video but it's not even creating a video rather just turning it to a photo.
★★★★★ App showcases Ai with hugging and animations but it's a shame. I uploaded multiple different photos according to their proper positioning and lighting and sizing and it just spits on photos. Waste of 9.99. Save…
10 of the 1 and 2 star reviews.
★★★★★ What made FaceOff stand out is now gone.
★★★★★ They changed apps to Clone AI and it has gone downhill.
★★★★★ I lost eight points because persistent would not generate my photos.
8 of the 1 and 2 star reviews.
★★★★★ This situation reflects poor business practices and a lack of consideration for loyal customers.
★★★★★ In app there's no way to cancel the subscription like any other normal app would allow you to.
★★★★★ Moral of the story, I expect to get a refund still, this is no way to operate as a business
6 of the 1 and 2 star reviews.
★★★★★ I reached out to have this problem fixed multiple times to no response, I paid for a subscription and when I transferred My data to my new phone the subscription is still on my apple account but does not work on the…
★★★★★ I downloaded it and paid the $10 and none of the images I created are showing, and the support directs me to a non existing instagram account.
★★★★★ When you reach out to customer service you get a bot who tells you to go to FaceOff.ai.app @ instagram and that account doesn't exist.
Nothing stands out.
4 of the 4 and 5 star reviews.
★★★★★ Most entertaining app for a long time.
3 of the 4 and 5 star reviews.
★★★★★ FaceOff is the only AI generated photo program I use; it is real and accurate.
★★★★★ Very accurate when you provide the right pictures to create your “character”.
★★★★★ The images are so realistic it can fool the unsuspecting eyes.
2 of the 4 and 5 star reviews.
★★★★★ No one at customer services helps to fix this problem, why is not FaceOff anymore ???
★★★★★ I find it incredibly useful and the pictures are lovely!
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, Brazil App Store.
I paid for this in full for unlimited use. Now I can’t even use it. I want a refund back
I gave this a great review I like this Apple Watch but I can’t use it. I can’t open it I feel like I wasted my money. I am so disappointed. I am so upset. Everything was going well. I use it for business. It does the greatest provocative photos that I need for my business and then all of a sudden nothing I’ve updated it I reinstalled it I’ve uninstall that I’ve done everything I possibly could I even tried to contact someone for help. No such luck, I just feel like I wasted all my money on this app and it’s not even working.
I purchased a yearly subscription and genuinely loved how simple and user-friendly the app was. I received weekly credits and would even purchase extra credits when I needed them. Then one day, I opened the app and saw a message saying they had moved to a new platform called Clone AI. Suddenly, I was blocked from using the 200 credits I had already paid for, and I couldn’t even download the photos I had previously created. I reached out to FaceOff for help, but all I got was the runaround. How can customers trust a company that abruptly changes platforms and disregards existing yearly subscriptions? I’ve been unable to receive a refund, which is extremely disappointing. I still decided to try Clone AI, but it doesn’t offer the same features that made me love FaceOff. It feels like a copy of so many other AI slop apps on the market. What made FaceOff stand out is now gone. I appreciated that FaceOff allowed you to recreate almost any image using your own face — that uniqueness is what set it apart. Testing Clone AI was underwhelming, and with so many apps already offering similar features, I don’t see the value in committing to another yearly subscription. This situation reflects poor business practices and a lack of consideration for loyal customers. This has nothing to do with price! You blocked me from using my remaining yearly subscription! Your reply is terrible!
They changed apps to Clone AI and it has gone downhill. I paid a yearly subscription and now they got some block on the old app not allowing me to download my pictures or use my credits I paid for. This app was really good and now they are just like all the others out there so now app is no longer special. Whoever made the business decision to do this really fumbled the ball. I tried Clone AI for a week and it’s awful. I no longer trust them as a business now and don’t recommend the new app.
Bought a $80 subscription and a few days later they put up a notice this app is moving to another similar app instead. So now I paid $80 for an app they knew I wouldn’t be able to use. Also, their privacy policy is terrifying if you actually read it.
No one at customer services helps to fix this problem, why is not FaceOff anymore ??? CloneAi is not having same uses !
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Released Aug 3, 2023. Current version shipped Feb 9, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.