Not too happy with the app because I have to reset the quick balance view to see my balance every couple of days !
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United Kingdom App Store, May 15, 2026 to Oct 22, 2026: 31% are 1 or 2 stars. Open a theme to read what people wrote.
60 of the 1 and 2 star reviews.
★★★★★ I log in to do what the app is actually for - you know, check if I can afford groceries - I don't get my finances.
★★★★★ Doesn't recognize correct password
★★★★★ I've complained about this serval times and it never get fixed so for that I will be changing my bank account
17 of the 1 and 2 star reviews.
★★★★★ This isn't a feature, it's a bug.
★★★★★ I've already submitted like 4 reviews (7 now)about how your app does not work well or consistently, and the layout sucks.
★★★★★ Set up my account almost two weeks ago, and still can't get Zelle to work. Many phone calls to both Santander and Zelle. They blame each other.
13 of the 1 and 2 star reviews.
★★★★★ Horrible Customer service- I asked to speak with a supervisor and I was placed on hold for almost 30 mins.
★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Horrible customer service, slow payments even from one Santander account to another (48-72 business hours???) , credit card customer service shuts off after 8pm and on Sunday.
12 of the 1 and 2 star reviews.
★★★★★ Worse bank ever I won't recommend this bank to nobody they charge for everything
★★★★★ I hate this bank because yall allow DoorDash to charge me twice everytime I will not be recommending this bank to any one.
★★★★★ It makes me lose tract of money spent.
9 of the 1 and 2 star reviews.
★★★★★ Edit: 8/18, still useless.
★★★★★ You reset it, save the password and go to enter it… says it's wrong again.
★★★★★ Although the app itself is good, it fails often, which makes it fairly useless.
9 of the 1 and 2 star reviews.
★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Credit card takes forever to update credit history.
★★★★★ The design has not been updated since the dot-com bubble
8 of the 1 and 2 star reviews.
★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Credit card takes forever to update credit history.
★★★★★ Horrible customer service, slow payments even from one Santander account to another (48-72 business hours???) , credit card customer service shuts off after 8pm and on Sunday.
6 of the 1 and 2 star reviews.
★★★★★ My phone battery is dying faster than my bank account, my time is gone, my mental health is on airplane mode.
★★★★★ It makes me lose tract of money spent.
★★★★★ You can't opt in same day and if your card gets lost you can't get a temporary replacement.
46 of the 4 and 5 star reviews.
★★★★★ It is very convient and easy to use
★★★★★ Great banking application,excellent for your banking needs, easy to use, secure and safe.
★★★★★ Easy transfers within the bank and moving money out of the bank!
19 of the 4 and 5 star reviews.
★★★★★ I have been with Santander since I can't remember when I wasn't. I love this bank because they help you. Emergency or normal banking anxiety - the bankers and mangers help you. The folks on the Front Lines help You.
★★★★★ Customer service agents are always helpful and friendly.
★★★★★ Santander has real good customer service
16 of the 4 and 5 star reviews.
★★★★★ No issue, very helpful, and made me feel safe to know my money is in good hands
★★★★★ Customer service agents are always helpful and friendly.
★★★★★ the Service Rep was extremely helpful in guiding us in what accounts we would need and walking us through the process.
7 of the 4 and 5 star reviews.
★★★★★ Santander representatives are unique at quality to detail upon all duties.
★★★★★ Everything works perfectly, customer service is always good , i highly recommend people to start banking at Santander
★★★★★ Works great, very convenient.
7 of the 4 and 5 star reviews.
★★★★★ It's simple, convenient, and easy to navigate, making it quick to check my balance, manage my accounts, and keep track of my transactions.
★★★★★ This app works really well with my phone
★★★★★ I like the website because it's easy explains and gives tutorials on how to work the app much efficient.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United Kingdom App Store.
Not too happy with the app because I have to reset the quick balance view to see my balance every couple of days !
The user experience is too cumbersome
It would be nice if I could file a claim with the app instead of having to call in. I also wish I could download a digital copy of my replacement card like I can for Bank of America (or go to a branch to get a replacement). Also, the fact the app does not list debits and credits in order of the transactions happening in real time is confusing.
excelente servicio al Cliente.
Muy buena
It is very convient and easy to use
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Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Mar 13, 2013. Current version shipped Oct 16, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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