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Santander Bank US

Santander Bank · Finance · United Kingdom store
NOT IN TOP 100 HERE
View on App Store ↗ Instagram card Google Play version →
Revenue a month, worldwide
Too small to estimate
Not enough chart or ratings data
New ratings
Tracking
Daily counts start building from today
Rating
4.7 of 5
390 ratings in this store
Countries it ranks in
0
was 0 on Oct 17, 2026

Revenue

Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.

EST. REVENUE / MONTH · WORLDWIDE
Unranked
Not in any grossing chart, and it sells nothing in the store (no in-app purchases, free download). Any revenue comes from ads or payments outside the store, which we can't see.
EST. LIFETIME DOWNLOADS
13.7K to 39K
Estimated from ratings count
RATINGS
390
AVG RATING
4.66
PRICE
Free
AGE
13.6y
LAST UPDATE
8d ago
VERSION
5.9.21
SIZE
102 MB
AGE RATING
4+

Last 30 days

From our daily snapshots of every grossing chart.

DAYS IN A GROSSING CHART
0 / 30
COUNTRIES NOW
0 (was 0)
EST. REVENUE FROM CHARTS, DAILY · BOTH STORES ONLY EST
Show daily values
Sep 25, 2026not in a grossing chart
Sep 26, 2026not in a grossing chart
Sep 27, 2026not in a grossing chart
Sep 28, 2026not in a grossing chart
Sep 29, 2026not in a grossing chart
Sep 30, 2026not in a grossing chart
Oct 1, 2026not in a grossing chart
Oct 2, 2026not in a grossing chart
Oct 3, 2026not in a grossing chart
Oct 4, 2026not in a grossing chart
Oct 5, 2026not in a grossing chart
Oct 6, 2026not in a grossing chart
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Oct 8, 2026not in a grossing chart
Oct 9, 2026not in a grossing chart
Oct 10, 2026not in a grossing chart
Oct 11, 2026not in a grossing chart
Oct 12, 2026not in a grossing chart
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Oct 14, 2026not in a grossing chart
Oct 15, 2026not in a grossing chart
Oct 16, 2026not in a grossing chart
Oct 17, 2026not in a grossing chart
Oct 18, 2026not in a grossing chart
Oct 19, 2026not in a grossing chart
Oct 20, 2026not in a grossing chart
Oct 21, 2026not in a grossing chart
Oct 22, 2026not in a grossing chart
Oct 23, 2026not in a grossing chart
Oct 24, 2026not in a grossing chart
Best rank Sep 25, 2026: not ranked. Now: not ranked. Days at zero are days outside every grossing chart.

Money and momentum

Measured from the store, not estimated.

WHAT IT CHARGES
No in-app purchases
Earns from its upfront price, ads or payments outside the store.
REVIEW MOMENTUM
22 reviews / week
  • Trendsteady
  • Recent reviews average3.7 stars
  • Recent 1 and 2 star share31%
From the latest 500 written reviews, covering 162 days. The store only returns this many, so this is the most recent slice.
RELEASE CADENCE
1 update in 90 days
  • Typical gap between releases84 days
From the last 25 versions listed on the App Store.
RATING BREAKDOWN
390 ratings
5★80%
4★14%
3★2%
2★1%
1★3%

What users want

From the latest 500 reviews on the United Kingdom App Store, May 15, 2026 to Oct 22, 2026: 31% are 1 or 2 stars. Open a theme to read what people wrote.

WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Login and account problems38%

60 of the 1 and 2 star reviews.

★★★★★ I log in to do what the app is actually for - you know, check if I can afford groceries - I don't get my finances.
★★★★★ Doesn't recognize correct password
★★★★★ I've complained about this serval times and it never get fixed so for that I will be changing my bank account
Bugs, things not working11%

17 of the 1 and 2 star reviews.

★★★★★ This isn't a feature, it's a bug.
★★★★★ I've already submitted like 4 reviews (7 now)about how your app does not work well or consistently, and the layout sucks.
★★★★★ Set up my account almost two weeks ago, and still can't get Zelle to work. Many phone calls to both Santander and Zelle. They blame each other.
No customer support8%

13 of the 1 and 2 star reviews.

★★★★★ Horrible Customer service- I asked to speak with a supervisor and I was placed on hold for almost 30 mins.
★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Horrible customer service, slow payments even from one Santander account to another (48-72 business hours???) , credit card customer service shuts off after 8pm and on Sunday.
Price and subscription8%

12 of the 1 and 2 star reviews.

★★★★★ Worse bank ever I won't recommend this bank to nobody they charge for everything
★★★★★ I hate this bank because yall allow DoorDash to charge me twice everytime I will not be recommending this bank to any one.
★★★★★ It makes me lose tract of money spent.
Wrong or poor results6%

9 of the 1 and 2 star reviews.

★★★★★ Edit: 8/18, still useless.
★★★★★ You reset it, save the password and go to enter it… says it's wrong again.
★★★★★ Although the app itself is good, it fails often, which makes it fairly useless.
Worse after an update6%

9 of the 1 and 2 star reviews.

★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Credit card takes forever to update credit history.
★★★★★ The design has not been updated since the dot-com bubble
Limits, credits, locked features5%

8 of the 1 and 2 star reviews.

★★★★★ Still locked out of using my banking app now after they pushed an update that requires iOS 17+ when previously everything worked fine, Can't use my Zelle now so that's fun, thanks guys, going to have to switch banks…
★★★★★ Credit card takes forever to update credit history.
★★★★★ Horrible customer service, slow payments even from one Santander account to another (48-72 business hours???) , credit card customer service shuts off after 8pm and on Sunday.
Lost data, sync, backup4%

6 of the 1 and 2 star reviews.

★★★★★ My phone battery is dying faster than my bank account, my time is gone, my mental health is on airplane mode.
★★★★★ It makes me lose tract of money spent.
★★★★★ You can't opt in same day and if your card gets lost you can't get a temporary replacement.
WHAT THEY ASK FOR
  • It would be nice if I could file a claim with the app instead of having to call in. 3★, Oct 21, 2026
  • We should have more people like her working with the public. 5★, Oct 5, 2026
  • the Service Rep was extremely helpful in guiding us in what accounts we would need and walking us through the process. 5★, Sep 18, 2026
  • That's only a few transactions only we need more please . 1★, Aug 22, 2026
  • I wish they had never closed the Norwell branch. 5★, Aug 16, 2026
  • Please know this app needs an improvement. 1★, Jul 10, 2026
  • With your upgrade I need a higher operating system that I can't get on my phone 5★, Jun 27, 2026
  • Tighten tf up I need access to my money. 3★, Jun 10, 2026
WORDS THAT KEEP COMING UP IN BAD REVIEWS
keep asking5stop asking8write review4switch banks4worst banking4bank account4keep getting3phone calls3credit card3asking for review3another bank3keeps asking3
WHAT THEY LOVE · SHARE OF GOOD REVIEWS
Easy to use14%

46 of the 4 and 5 star reviews.

★★★★★ It is very convient and easy to use
★★★★★ Great banking application,excellent for your banking needs, easy to use, secure and safe.
★★★★★ Easy transfers within the bank and moving money out of the bank!
Great support6%

19 of the 4 and 5 star reviews.

★★★★★ I have been with Santander since I can't remember when I wasn't. I love this bank because they help you. Emergency or normal banking anxiety - the bankers and mangers help you. The folks on the Front Lines help You.
★★★★★ Customer service agents are always helpful and friendly.
★★★★★ Santander has real good customer service
Useful, it helps5%

16 of the 4 and 5 star reviews.

★★★★★ No issue, very helpful, and made me feel safe to know my money is in good hands
★★★★★ Customer service agents are always helpful and friendly.
★★★★★ the Service Rep was extremely helpful in guiding us in what accounts we would need and walking us through the process.
Accurate, great results2%

7 of the 4 and 5 star reviews.

★★★★★ Santander representatives are unique at quality to detail upon all duties.
★★★★★ Everything works perfectly, customer service is always good , i highly recommend people to start banking at Santander
★★★★★ Works great, very convenient.
Fast2%

7 of the 4 and 5 star reviews.

★★★★★ It's simple, convenient, and easy to navigate, making it quick to check my balance, manage my accounts, and keep track of my transactions.
★★★★★ This app works really well with my phone
★★★★★ I like the website because it's easy explains and gives tutorials on how to work the app much efficient.

Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.

What users say

Latest reviews, United Kingdom App Store.

★★★★★Oct 22, 2026
Santander

Not too happy with the app because I have to reset the quick balance view to see my balance every couple of days !

★★★★★Oct 22, 2026
App is not smooth

The user experience is too cumbersome

★★★★★Oct 21, 2026
Missing/Confusing Festures

It would be nice if I could file a claim with the app instead of having to call in. I also wish I could download a digital copy of my replacement card like I can for Bank of America (or go to a branch to get a replacement). Also, the fact the app does not list debits and credits in order of the transactions happening in real time is confusing.

★★★★★Oct 21, 2026
servicio al Cliente

excelente servicio al Cliente.

★★★★★Oct 21, 2026
Buena

Muy buena

★★★★★Oct 21, 2026
Easy to use

It is very convient and easy to use

Store screenshots

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App Store ads

Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.

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Growth research

Where this app is buying and earning its users. Each link opens pre filtered.

ASO keywords

Most repeated terms in the listing. Highlighted ones also appear in the title.

santander17bank8card7mobile banking6santander bank6mobile6banking6credit6investment5debit credit5credit card5card hold5santander securities5securities llc5manage4through4deposit4transactions4pay4accounts4securities4hold santander3santander instant3instant card3

What's new in 5.9.21

We’ve made improvements based on your feedback. This version includes: • Bug fixes and general improvements. We want to continually improve your Mobile Banking experience. If you have suggestions, please use the feedback option within the main menu in our Mobile Banking App.

Released Mar 13, 2013. Current version shipped Oct 16, 2026.

Store description

Manage Your Account • Enroll in Mobile and Online Banking through your app. • Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements. • View balances with one touch before logging in with Quick Balance or by using Siri®. • View deposit, credit card, lending statements and loan/line of credit and investment* account balances. • Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages). • Set up, change, or cancel Autopay credit card payments. • Manage your contact details: edit, add, or delete contact information. Stay Secure • Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.) • Retrieve your User ID and change or reset your Password securely from your mobile device using password reset. • Verify your identity on certain transactions using One-Time Passcode (OTP) security. • Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.) Navigate with Ease • Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App. Deposit Checks • Skip the ATM and deposit checks from your app. Pay Bills • Add and select Bill Pay payees to make payments. • Schedule payments for future dates. • Review your Bill Pay activity and pay your unpaid e-Bills. Transfer Funds • Make one-time and recurring transfers between your Santander accounts. • Move money from your personal bank accounts at other financial institutions to your Santander checking, savings or money market accounts. • Transfer money to other Santander customers. • Make transfers to accounts at other banks within the U.S. (Restrictions apply. Please refer to the Digital Banking Agreement for details). Contact Us Anytime for Assistance • Use One-touch calling to Santander Customer Service. • Schedule a Meeting to meet with a banker. • Find directions to the nearest Santander branch or ATM. Get Started Today. It's Easy! If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to! *Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A. INVESTMENT AND INSURANCE PRODUCTS ARE: • NOT FDIC INSURED • NOT BANK GUARANTEED • MAY LOSE VALUE • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A BANK DEPOSIT ------------------------------------------------------------------------------------------------------------------------ Santander Bank N.A., Equal Housing Lender - Member FDIC ©2026 Santander Bank, N.A. All rights reserved.

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