WHAT THEY COMPLAIN ABOUT · SHARE OF BAD REVIEWS
Price and subscription60%
113 of the 1 and 2 star reviews.
★★★★★ I'm finding a learning game for my sister and is a lot of money
★★★★★ I just downloaded this for my daughter and signed up for the free trial but there's NO SOUND on anything???
★★★★★ Im using the trial and there is no sound in my iPad.
Bugs, things not working20%
38 of the 1 and 2 star reviews.
★★★★★ Even with the most recent update, it doesn't update.it does work and issues are worse.
★★★★★ On both iPad and iPhone 13 the layout frequently breaks on the app and it is unusable. For something we pay $20 for this is disappointing.
★★★★★ . The content is amazing only if the app worked properly. Reached out to their support. They asked for screenshots and details but then didn't do anything about it. When the user is switching from a game to worksheet…
No customer support15%
28 of the 1 and 2 star reviews.
★★★★★ Reached out to their support.
★★★★★ Customer support is slow to answer & then points out that you are doing “something” wrong.
★★★★★ Mind you I am trying to contact them today which will make the third day.
Login and account problems11%
20 of the 1 and 2 star reviews.
★★★★★ It said cancelled on my App Store account but I checked my credit card later on and saw they charged me again.
★★★★★ I have reset my password.
★★★★★ Sofortiges login erforderlich!
Limits, credits, locked features8%
16 of the 1 and 2 star reviews.
★★★★★ Why do have to pay for learning, instead of this get Vinny educational media or khan academy or classdojo or ABCya!
★★★★★ It said cancelled on my App Store account but I checked my credit card later on and saw they charged me again.
★★★★★ The first stepI don't wanna pay that much money way too much
Crashes and freezes8%
15 of the 1 and 2 star reviews.
★★★★★ When the user is switching from a game to worksheet the worksheet doesn't load properly and all key functions freeze up.
★★★★★ It also crashes repeatedly, which makes it super hard to keep a 5 year olds attention.
★★★★★ Too often the app freezes in the middle of an exercise and completely derails the experience.
Lost data, sync, backup8%
15 of the 1 and 2 star reviews.
★★★★★ Deleted the app and reloaded it and still the same issues.
★★★★★ When I touch “restore subscription”, a circle spins and nothing is ever retrieved no matter how long I allow the circle to spin.
★★★★★ My daughter completed kindergarten and 1st grade and then all of her progress disappeared.
Wrong or poor results7%
14 of the 1 and 2 star reviews.
★★★★★ One of the worksheets said, “Dinosaurs lived many years ago…” which my 9-year old laughed at, then it said “Archeologists dig for dinosaur bones…” um, NOPE!! Paleontologists dig for dinosaur bones, not archeologists.…
★★★★★ Customer support is slow to answer & then points out that you are doing “something” wrong.
★★★★★ Also I have a feeling a lot of the 5 star reviews are fake.
