Pessimo tratamento e atendimento ao cliente, nao valorizam o consumidor
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States App Store, Mar 10, 2022 to Oct 15, 2026: 38% are 1 or 2 stars. Open a theme to read what people wrote.
33 of the 1 and 2 star reviews.
★★★★★ Cancelam pedidos sumariamente com o pedido chegando na sua casa.
★★★★★ Nas últimas 3 semanas TODOS os pedidos que fiz (em lojas diferentes) ou chegaram atrasados ou foram cancelados depois 1.5h.
★★★★★ Simplesmente cancelaram minha solicitação e pararam de me responder.
19 of the 1 and 2 star reviews.
★★★★★ Literally send generic responses. Worst experience trying to buy from iFood.
★★★★★ I reached out to support and they said there was a security issue and they fixed it and I was able to order again… one time.
★★★★★ Clunky navigation, nothing is in English, support chat is trash, and they always flag your payment methods unless it aligns with their countries method of payment.
12 of the 1 and 2 star reviews.
★★★★★ Then one day pix and Apple Pay stopped working.
★★★★★ Não consigo usar meu teclado Gboard (iOS) no aplicativo. O aplicativo força a usar um teclado padrão. Reparo isso há 2 anos.
★★★★★ Yet another service that doesn't work unless you have a South American number.
9 of the 1 and 2 star reviews.
★★★★★ Foreign tourists and newcomers should not be made to feel excluded from basic services, especially when they are willing to verify their identity using their passports.
★★★★★ So you would be better off starving and not trying to order anything, because the app will always block your account for suspicious behavior even if you've already used the same payment methods.
★★★★★ Honestly this app is so frustrating like why do they make ordering something with some many steps and verification like I just want to order a burger and you asking for my social and you are American without a CPF I…
7 of the 1 and 2 star reviews.
★★★★★ It became literally unusable and the support team did absolutely nothing to clarify what was going on and provide support, the chat messages were instantly locked.
★★★★★ The platform doesn't provide proper support and closes the case without solution at your own credit card cost.
★★★★★ Apple Pay, Credit Card or other payments are rejected.
7 of the 1 and 2 star reviews.
★★★★★ If the store sends you the wrong order, the store claims it's right and iFood refuses to refund the money.
★★★★★ Yet another service that doesn't work unless you have a South American number. Like, seriously, I would have given you so much money! 😆
★★★★★ You need a local phone number, foreigners with there cell phones cant use the app
4 of the 1 and 2 star reviews.
★★★★★ Ifood refuses to refund me for an order that hasn't been delivered and it was expensive. They returned to me saying that my order wasn't within the requirements for refunds and closed the chat before I could even ask…
★★★★★ I made an order over two hours ago it has not come, there is no way to contact iFood they just have some automatic system for “support” that stopped responding an hour ago, no way to open a new chat and no way to…
★★★★★ Several horrible experiences with deliver staff: items missing, violated or stolen after giving a code.
2 of the 1 and 2 star reviews.
★★★★★ O App da crash frequentemente.
★★★★★ App is crash constantly!!
10 of the 4 and 5 star reviews.
★★★★★ I have had a great experience with IFood so far!! The service is great the food delivered not always!
★★★★★ Has lots of options, a relatively cheap express service, and easy interface for ordering.
★★★★★ Very easy to use even for an English speaker
6 of the 4 and 5 star reviews.
★★★★★ I have had a great experience with IFood so far!! The service is great the food delivered not always!
★★★★★ Has lots of options, a relatively cheap express service, and easy interface for ordering.
★★★★★ Super easy to use and very fast and intuitive
3 of the 4 and 5 star reviews.
★★★★★ A interface é intuitiva e fácil de usar, com uma grande variedade de opções de restaurantes e pratos.
★★★★★ Has lots of options, a relatively cheap express service, and easy interface for ordering.
★★★★★ Muito organizado, boa diversidade de produtos e de interface amigável… Mantenham essa simplicidade de uso !!
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
Pessimo tratamento e atendimento ao cliente, nao valorizam o consumidor
O app tem erros e o iFood não tem um canal para receber reporte de erros. Tenho reportado erro a 20 dias e os atendentes não sabem como resolver erros no aplicativo.
I discovered iFood through Uber and decided to give the app a try. Since I am a foreigner in Brazil and do not have a CPF, I provided my passport information in good faith, expecting a fair opportunity to use the service. Unfortunately, iFood refused to grant me access. It is extremely disappointing that a potential customer who is willing to provide valid identification is denied access without a satisfactory solution. Not everyone living in or visiting Brazil has a CPF. Foreign tourists and newcomers should not be made to feel excluded from basic services, especially when they are willing to verify their identity using their passports. My experience has been frustrating and unacceptable. iFood should provide clear information about its identification requirements and offer a reasonable alternative for foreign customers who do not have a CPF. I cannot recommend an app that makes it this difficult for legitimate customers to access its services. I hope iFood improves its registration process and treats foreign customers with more consideration and transparency.
Don’t join club iFood. The prices increase across the board if you become a member of iFood. Applying the coupons doesn’t make up for the increase either, so you’re literally paying a monthly fee just to spend more. It’s a ripoff.
Cancelam pedidos sumariamente com o pedido chegando na sua casa. Nao tem ninguem pra conversar nem pra explicar qualquer situacao PORCARIA! Pegue o telefone dos restaurantes que voce gosta e de alguns motoqueiros e pague eles diretamente! VAMOS ACABAR COM ESSA PORCARIA DE APP!!!!!!!
Consistently good. Easy to use.
Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.
Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here.
Where this app is buying and earning its users. Each link opens pre filtered.
Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Dec 2, 2011. Current version shipped Oct 19, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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