The app is entirely useless. I’m not able to do anything with it and in the end always have to call support. I’m trying to change my address and the part of the app that should do that has been down for multiple days now.
Estimated from the grossing charts of Oct 23, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States App Store, May 10, 2013 to Oct 16, 2026: 81% are 1 or 2 stars. Open a theme to read what people wrote.
21 of the 1 and 2 star reviews.
★★★★★ Aplicativo muito fraco cheio de bugs e não funcionadireiro
★★★★★ Error messages appear constantly, you have to close and reinstall the app, and grammatical errors are everywhere.
★★★★★ Empresa de tecnologia incapaz de contratar uma equipe de TI que preste deixa o aplicativo seletivo para uso com esse bug.
21 of the 1 and 2 star reviews.
★★★★★ I'm tourist and I will stay only couple days 😂😂😂 I get the CPF I entered with all informations and still didn't accept it you have to use only the internet from the phone No WiFi, and No internet 🛜 in the phone…
★★★★★ I can't cancel my service and can't talk to anyone
★★★★★ Péssima, não resolvem problema nenhum, assim que eu retornar ao Brasil, vou cancelar a Vivo!!!!!
15 of the 1 and 2 star reviews.
★★★★★ A câmera de selfie rarely works to verify your identity.
★★★★★ I paid twice for an eSim with Vivo, and if you don't use their service within a certain period, they shut down your account.
★★★★★ Fui forçado a atualizar o app e essa porcaria perdeu até as informações de login.
8 of the 1 and 2 star reviews.
★★★★★ e quando conecta fica dando crash.
★★★★★ Após o IOS 10 o app não funciona mais! Era muito bom. Uma pena
★★★★★ O app parou de funcionar no iOS 10, simplesmente da crash ao abrir.
7 of the 1 and 2 star reviews.
★★★★★ A cada update o app só vai piorando e ficando mais confuso e inútil.
★★★★★ Nothing loads since the recent update!!
★★★★★ Último update em nov/2016.
3 of the 1 and 2 star reviews.
★★★★★ When the service is down there is no way to report it.
★★★★★ I don't blame the employees; I believe the issue is with the higher-ups who don't care, and this lack of accountability trickles down through the entire company.
★★★★★ I can't change my data plan.
5 of the 4 and 5 star reviews.
★★★★★ Acho que o design do app e a estabilidade deixam a desejar.
★★★★★ A nova interface ficou muito melhor, em linha com os apps mais modernos e agora, finamente é possível integrar o app com outros apps no IOS!
★★★★★ Muito feliz com a nova interface.
2 of the 4 and 5 star reviews.
★★★★★ Eu acrescentaria uma função na aba de notificações com dados sobre consumo de dados de Internet e quando a fatura está pronta.
★★★★★ O App é ótimo, muito útil mesmo. Sinto falta apenas de uma funcionalidade que ele não apresenta: por favor disponibilizem a consulta dos minutos da franquia que foram gastos durante o mês e o mesmo com a quantidade de…
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
The app is entirely useless. I’m not able to do anything with it and in the end always have to call support. I’m trying to change my address and the part of the app that should do that has been down for multiple days now.
I travel to Brazil 🇧🇷 I was happy until I choose this BS company, I get the SIM card from Xoox store and when I tried to activate the it they start asking me for CPF . I’m tourist and I will stay only couple days 😂😂😂 I get the CPF I entered with all informations and still didn’t accept it you have to use only the internet from the phone No WiFi, and No internet 🛜 in the phone which is crazy, I tried to call them only Portuguese 🇵🇹 language no others and no body answer the phone anyway In the end I get the internet 🛜 from Airalo App is expensive but that the only solution. Shame on you vivo . Taking people money and no service.
Ruim
Interessante a tentativa de centralizar e deixar o app pratico, mas a sessao “Central de Ajuda”-> eSIM nao funciona, a pagina nem abre e da erro
Aplicativo não funciona. Tenho tentado a mais de 3 meses ativar meu chip virtual em um novo telefone e só aparecem erros, tente mais tarde no aplicativo. Chat não existe, canal de atendimento telefônico não funciona. Não sei mais o que fazer.
Como tudo no Brasil, esse aplicativo foi construído para dificultas o acesso aos serviços e causar confusão. Fora que na maioria das vezes não é possível consultar saldo ou fazer qualquer alteração de plano, pois sempre sao 10 telas diferentes e sempre no final algo dá errado. Horrível
Apple Search Ads this app ran in the last 90 days, from Apple's public ad repository.
Apple only publishes ads shown in the EU (EU Digital Services Act), with a 7 day delay. An app that advertises only outside the EU shows nothing here.
Where this app is buying and earning its users. Each link opens pre filtered.
Most repeated terms in the listing. Highlighted ones also appear in the title.
Released Dec 4, 2011. Current version shipped Sep 22, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.