Premium economy food was not impressive seat crowded
Estimated from the grossing charts of Oct 21, 2026 in the 53 countries we track, and ratings growth on the App Store.
From our daily snapshots of every grossing chart.
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Measured from the store, not estimated.
From the latest 500 reviews on the United States App Store, Feb 29, 2020 to Oct 16, 2026: 56% are 1 or 2 stars. Open a theme to read what people wrote.
75 of the 1 and 2 star reviews.
★★★★★ The passport scan function hasn't worked for me, and the app offers no troubleshooting guidance when it fails.
★★★★★ Glitchy and makes you do MFA in flight when you don't have cell access.
★★★★★ On both trips, can't display boarding passes. Unacceptable!
39 of the 1 and 2 star reviews.
★★★★★ Cancel.” No where in the app is there a place to select manage check-in or see or edit passenger details.
★★★★★ Also, if you need to cancel your tickets within the 24-hour cancellation window, you could wait more than 4 hours just to speak with an agent, and they don't have the proper tools to help resolve the issue.
★★★★★ Air canada is the worst airline ever and has cancelled or delayed virtually every flight I've had with them
36 of the 1 and 2 star reviews.
★★★★★ Developers clearly don't understand challenges of updates or sign in when in flight.
★★★★★ Won't allow me to create an account, always glitching, etc.
★★★★★ Keep asking email verification but they don't even send any.
35 of the 1 and 2 star reviews.
★★★★★ It gave me these instructions: “Please update your information under Manage check-in > Passenger details > Passenger Information, then scan your passport again.
★★★★★ Also forces to update app in flight while WiFi is slow.
★★★★★ Update: please include a way to dismiss the upgrade pop up so that we can use the older version of the app or features.
30 of the 1 and 2 star reviews.
★★★★★ I printed our boarding passes at the airport just in case we lost internet access during our trip.
★★★★★ Long story short, they lost my bags and later returned them and I've been trying to be compensated for this set back for almost 3 months now, 2.5 months to be exact… I've called in a dozen times, had the case escalated…
★★★★★ Not only that, but it's been days since my bag was lost, and Air Canada has provided no information whatsoever about my bag.
30 of the 1 and 2 star reviews.
★★★★★ This app it's absolutely useless.
★★★★★ No matter how many times I've tried, it just won't scan. Doesn't matter if it's the photo or the chip. I despise strongly anytime I see an airline app that asks me to scan my passport because of this, it never ever…
★★★★★ I reside in the US and routinely fly United. I booked a trip via United that was serviced by Air Canada. Unable to look any information using route or reservation number, both resulted in errors. Only way to access…
28 of the 1 and 2 star reviews.
★★★★★ The webpage for PC is crashing, and the app does not offer the option to add another flight beyond the 2 existing slots :(
★★★★★ Kept asking me to input same personal info over and over again and freezing, causing me to start over.
★★★★★ Wouldn't let me check in and the app would crash every time I tried.
22 of the 1 and 2 star reviews.
★★★★★ Worst customer service I've ever experienced while flying.
★★★★★ Great customer support all around.
★★★★★ I've tried checking-in on 3 different phones, and every single time the app freezes when you enter in the emergency contact information.
48 of the 4 and 5 star reviews.
★★★★★ In time the app started to get better - new UI, clean interface, straightforward functions.
★★★★★ Website is user friendly and the app allows customer to do almost everything right on tour phone.
★★★★★ Easy to navigate, never had glitch, and timely/accurate information.
20 of the 4 and 5 star reviews.
★★★★★ Customer agents and flight crew are helpful and friendly.
★★★★★ I love the ease of information, booking process and the helpful notifications I get when traveling.
★★★★★ All the staff were very courteous, helpful, polite, friendly and smiling.
14 of the 4 and 5 star reviews.
★★★★★ Remember few years back, the app was still a giant mess: bad UI, horrible layout, confusing navigation, useless information, and glitches everywhere.
★★★★★ Great UI, simplicity at its best.
★★★★★ This app seems to cram every possible bit of information into a mostly intuitive interface.
8 of the 4 and 5 star reviews.
★★★★★ I'm really enjoying the new Air Canada app.
★★★★★ Also, we enjoy with this app and hold flight experience.
★★★★★ I've really enjoyed the app and have found it to be extremely useful.
8 of the 4 and 5 star reviews.
★★★★★ The customer service I received both ways was unforgettable.
★★★★★ Airport operation and in flight courtesy was great What was not so great long wait for phone support & air conditioner was blowing like storm with no way to stop it
★★★★★ The customer service is truly outstanding as well.
Found by matching words and phrases in the reviews, not read by a person. A review can count toward more than one theme.
Latest reviews, United States App Store.
Premium economy food was not impressive seat crowded
I wanted to share my thoughts to the dev team privately in the app, as they have a button to do so in the settings, but it doesn’t even work. Manually entering passport details is quite cumbersome. When selecting a country from the dropdown, the screen shifts awkwardly, forcing you to scroll back up just to see the top of the list. The passport scan function hasn't worked for me, and the app offers no troubleshooting guidance when it fails. Looking online, I found several Reddit threads mentioning the same scan issue, some dating back at least two years. Hope they eventually fix it. Edit: it finally said there was a data mismatch instead of the MRZ not being valid. It gave me these instructions: “Please update your information under Manage check-in > Passenger details > Passenger Information, then scan your passport again. Cancel.” No where in the app is there a place to select manage check-in or see or edit passenger details. This app it’s absolutely useless.
Excellent service ; nous avons eu besoin d'aide et elle nous a été apportée très rapidement. Félicitations.
Remember few years back, the app was still a giant mess: bad UI, horrible layout, confusing navigation, useless information, and glitches everywhere. In time the app started to get better - new UI, clean interface, straightforward functions. Everything you need and want from ticket purchases, to pre-check in, to check-in, to inflight and landing. Every single use case is well covered and nicely presented. Watched the app evolve in a good way knowing that the management def assigned someone who flys and clearly knows what travelers actually wants. Kudos to the dev team!
There is no way to submit feedback on the app besides here, so devs: boarding passes, booking, looking up trips. It’s all broken. Constantly. How embarrassing.
I find this app so exciting and perfect!! Keeps me updated if everything on my bags to boarding
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Released Aug 20, 2009. Current version shipped Oct 21, 2026.
Prices, ranks and reviews are per country. Revenue above is already worldwide.
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